Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
I was extremely happy with my purchase from Yoini.
The dress looks ABSOLOUTLY STUNNING on me !!! And the plus side...takes POUNDS of my weight. A very flattering style..and lovely fabric too !
THANKYOU Joshy for inviting my review.
www.yoins.com 回复2019-05-31
Dear Susan Potter,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
Very bad company. I didn't get my order. They don't refund my money.
www.yoins.com 回复2019-05-27
Dear Iveta Abele,
Thank you for shopping Yoins and we are sorry to hear that you do not receive your package.
Because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
After we check the tracking information shows that the parcel has delivered successfully. If you did not receive your package, please check your order address first and then contact the local post office or courier with your tracking number or package number.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Grace
I find all the clothes I get to be as described, I always go by the measurements and not size! Great value and great customer service
www.yoins.com 回复2019-05-27
Dear Stacey,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Ordered a dress, came before time stipulated.
Wasn't happy with sizing, contacted them with my query and got an answer straight away. Very happy with response. Will be ordering again.
www.yoins.com 回复2019-05-27
Dear Nichol,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. For the size issue, please follow our size chart to choose the suitable size for yourself.
Please refer to our size policy here: https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I did not want to give this place 1 star.
I had to, to give a review.
I ordered a dress way back in March.
I waited and waited. It did not arrive so I emailed them. I discovered that they not only
Sent it to the wrong person they sent it to Ireland, I’m in the Uk.
After lots of emails backwards and forward, trying to get my money refunded. They agreed only to pay me 70 per cent of what I paid. This was on 10th May, needless to say I’m still waiting. Shocking company.
Their emails, I believe are just templates send by people who don’t speak English.
I will carry on trying as I don’t want other people to suffer this appalling service.
www.yoins.com 回复2019-06-03
Dear Customer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
For your issue, whether have you offered us the correct shipping address when you place the order? If you offered us the wrong shipping address and cause the order send to the wrong place, we will offer you one solution to refund you 70% of the item price. So sorry to make you feel bad.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Chanring
Received my yoins parcel today! I was a bit worried after reading negative comments but can say that I am more than happy with my goods! Perfect fit & cheap too ... delivery was approx a week so arrived sooner than expected too x
www.yoins.com 回复2019-06-03
Dear Adele,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Dear DAGUMBAL,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Joshy was super helpful and the clothes I purchased were really cheap but good value
www.yoins.com 回复2019-06-03
Dear Charmaine,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
The service I received was very good, no problems with replacing a top that didn't fit, also very efficient & reliable with replies & posting out orders. Will use again 🐱
www.yoins.com 回复2019-06-03
Dear Alison,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Great products, good quality items. Just ordered again.
www.yoins.com 回复2019-05-23
Dear Mandy Hawkins,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Great products! And Joshy was so helpful!thank you!
www.yoins.com 回复2019-05-22
Dear Maria Mamaki,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
Ordered about 10 items on 8 May, all in stock with the promise they would be dispatched within 2 days. I have only received 2 of these, one is damaged. I then received several emails about stock issues and that my order would need to be split. I then received confirmation that the balance of my order was dispatched on 12 May. I have been waiting patiently and have received another email about this irder being in transit and I can expect to receive it on 28 May!!! Pretty much a month after ordering!!! Shocking service. Cannot track the item either as the track link comes up "invalid". Quality of items and quality of service very poor. Don't waste your time or money!
www.yoins.com 回复2019-05-21
Dear Sandy,
So sorry to cause much inconvenience for you.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item or refund the out-of-stock item to inform customers about this order status. You can choose the option that you need.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you have received the damaged items or the low quality items, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
For the tracking link, normally, the tracking information will be updated in 72 hours after we dispatch. Or it will be updated after the parcel arrives in the country of destination. So please be patient with the updation.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Dear Hoby Anderson,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Dear Ali Porter,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Bought a beautiful dress for my graduation. Looks even better in real life than in the pictures! Love it! Fast delivery to Sweden, impressed! Although I had to pay taxes but definitely worth it.
www.yoins.com 回复2019-05-21
Dear Mira Fabricius Kromann,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Clothes feel a little cheap .but ok ...took 2 week to arrive ..but the returns are a absolute farse you only have 30 days to return ..and I've been trying to get a return address out of yoins for nearly 2 week .. with no joy
www.yoins.com 回复2019-05-20
Dear Catherine Buah,
So sorry for the trouble.
We do not know which ways you have tried to contact us, but we will be pleased to help you solve it, please do not worry about it.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I have ordered 4 or 5 items from here and.love their clothes. They have all been good quality and true to size.
www.yoins.com 回复2019-05-20
Dear Glenys Beach,
Thank you for your comment.
We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I love this site! The clothes are as pictured and good quality. I ordered 5 items and the only issue I had was one of the tops was shorter than it looked in the picture and I had to adjust it because it didn't sit right. It was not worth paying the postage to return it. Other than that, I have loved all other items I have bought from here. :)
www.yoins.com 回复2019-05-17
Dear Aurora Sky,
Thank you for your comment.
So sorry to cause some inconvenience for you. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Grace
The first time I ordered from yoins there was no problem. But since then I have ordered several items to be told 2 weeks later they are out of stock of the item I have ordered. This has happened 3 times to me now. Very disappointing!!!! It has just happened again and I am waiting for my refund again! So I won't be using Yoins ever again!!!!
www.yoins.com 回复2019-05-16
Dear Alan,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item or refund the out-of-stock item to inform customers about this order status.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contact us through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Hope to hear from you again.
Best regards,
Grace
I love this site and the clothes are good quality and as pictured. My last order came in like two days which was awesome. If you have questions there is a chat that they communicate well through.
www.yoins.com 回复2019-05-16
Dear amber,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Grace
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