Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
www.yoins.com（www.yoins.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 813 条用户评价，属于购物与时尚分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评。数据最后更新于 2026-10-24。
i recieved my dress this morning lovely good fit very pleased will order again thankyou.
Dear Customer, Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day! Look forward to serving you again! Yours Sincerely, Chanring
Good quality. I have buy twice from this shop!
Dear Esmee, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Chanring
Do you not buy from this company. Their items do not match the description listed and then won’t let me return for free due to their error not mine will never do business with this company again and suggest you don’t either
Dear Christine, So sorry for the trouble. As you are an American customer, you can enjoy free return to our US warehouse. And we also checked the email records, which is that you can return the items to us for free, and we have sent the free return shipping label to you, you can send the items back with this label, and ask for refund. Really sorry for the misunderstanding. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. If you need any further help, please do not hesitate to contact us. Best regards, Grace
Love this site ! Sizes fit great, design is amazing and material is wonderful! Was so pleased with my order, everything is so stylish and affordable! Will for sure be buying again from Yoins :)
Dear Maria, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Chanring
This is so upsetting!!! It’s a fraud!!!! I ordered stuff and it still hasn’t arrived. I’ve tried calling, live chat and NO Response. If I don’t receive my stuff in the next 2 weeks I’m calling FOX NEWS so they can investigate.Thieves!!!!
Dear Esther, So sorry for the trouble. We are doing many promotional activities online and many of the items are hot sales, because of the stock issue, it was a little late to send your package. We checked that your order is in processing in our warehouse now, it will be shipped out within 24-48 hours, thank you for your patience on it. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. If you need any further help, please do not hesitate to contact us. Best regards, Grace
I ordered a few items. I returned some because the size I ordered didnt fit right. The shirt I did keep... I love it. Return process was easy. I plan on ordering again
Dear Yvonne, Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day! Look forward to serving you again! Yours Sincerely, Chanring
Excellent service! Delivery to South Africa took 11days! Really surprised as some local online stores take longer. Even paying the duties to the courier is made easy. The quality of the products are not bad at all. Some of the items are a bit bigger than expected, but now I know and will choose the sizes accordingly! All together, HAPPY!
Dear Retha, Thank you for your recent five-star feedback about our services. Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers! Have a nice day. Kind regards. Chanring
I ordered things over two months ago for a wedding that already happened, I have received one shirt out of the eight items I have ordered. The shirt was about 7$ and I spent a little over 100$. I also had to go out and spend more money for a dress to the wedding. I will never order from this site again
Dear Jenn, Really sorry to cause the trouble for you. We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, our system will split your order to let you can receive part of items earlier. Once again sorry for this inconvenience caused. We are working hard to improve the service level and provide a good shopping experience for customers. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Chanring
Do not order from this company. I have already reviewed this company. They wont refund me 100% for an item that didn't arrive, and an item that arrived with a flaw. They wont give me their returns address either for a few items I wish to simply return as they are unsuitable. They want me to accept a small percentage refund. Sizes are not UK equivalent. Do not waste your time and money! I have sent several emails with pictures asking for a refund...only to be met with non-sensical replies from staff that clearly do not speak English.
Dear Sandy, So sorry to cause the trouble for you. If we missed to send you the items, after confirming the issue, we will refund you the item price or resend the item. For the item with the flaw, we will also check the pictures firstly and then offer you the appropriate solutions, what we offer about the partial refund, which is just the suggestion, if you insist to return for a refund, we will accept it and offer you the return address. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Chanring
I am really dissapointed, firstly after paying for my order I was informed off items out of stock, one was refunded and other 2 items sitting and waiting to be delivered. However other items arrived today and all are too small, the sizing is not accurate at all and certainly not to UK sizing standards! Delivery was pretty fast, but I am very disappointed and not easy to return as I am overseas.
Dear Laura, We are sorry to hear that this trouble. We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused. For the size, please follow our size chart to choose the suitable size for yourself, different items have the different measurement, here is the guide line for you to choose the size: https://www.yoins.com/Yoins-Size-Guide-a-46.html. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Chanring
I can not refund my order!!! it is a nightmare, (£60) the quality is absolute rubbish. My 7 year old daughter could have stitched clothes together better then Yoins. I have been on their returns aftercare site and gone through their so called "returns process" and yet after 5 times of live chat with them I still have not heard from their returns department and now I am outside my 30-day returns deadline! This is because of them not coming back to me, the commutation is the worst I have even knew and now I am £60 down and left with some totally crap clothes. *NEVER SHOP WITH THEM* I am not one for leaving reviews, this is my first bad review, I do not do this however I am disappointed that here I am!
Dear Charlotte, Really sorry for the trouble. Because of the holiday, it was a little late to deal with your return application, please do not worry bout the guaranteed date, we will postpone the time, and help you with the return. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can help you deal with it. You can try the bellowing way to contact with us: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. Hope to hear from you. Best regards, Chanring
Items are all really nice for the price, however have been trying to return my items for 6 days, have followed their procedure and emailed them twice to be told to wait another 24-48 hours each time. Its a shame as i want to order more from them, but I'm now a bit cautious as how long is it going to take (a) for me to get an address to return the actual items and (b) to get a refund for my items. website is fab, staff are friendly, items are value for money, just a shame that they dont have their refund department in better operation because it's letting them down.
Dear Lindsey, So sorry for the trouble. Because of the holiday, it was a little late to give you the reply to handle the issue. Really sorry for that. We have checked that we have sent the return shipping label to you, we do not know whether you have received it or not? In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. If you need any further help, please do not hesitate to contact us. Best regards, Grace
Love the clothes and customer service very helpful when had to return 3 items sometimes the sizes are hit and miss but happy with the items I kept
Dear Maria, Thank you for your recent five-star feedback about our services. Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers! Have a nice day. Kind regards. Chanring
Beautiful dress, good quality They're costumer service,is also good quick reply and Willing to help out Im gonna shop some more, love it
Dear wendy, Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit! Have a nice day! Best regards, Chanring
Decent quality clothes for the price but pay careful attention to the size guides. Had to return 2 dresses but was easy to do from UK as they have a warehouse in Essex. Joshi in customer services was great and really helpful
Dear Elaine, Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day! Look forward to serving you again! Yours Sincerely, Chanring
Pricing is fantastic, fabric quality of my dresses I bought was good, the sizing is way off, I had to go 2 sizes up to what I usually purchase and I only found out after receiving my first order that all has to be returned. Return postage from Australia is $45!! All other companies like boohoo, ASOS, etc have a great return postage policy but at far price, I'm barely getting a refund once I return my items. The return process getting approval to return is very very slow and I had to follow it up for both orders. Good clothes but way too hard to deal with and far too expensive to return. Not worth the risk
Dear Customer, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. As different design has the different measurement, please follow our size chart to choose the correct size, here is the way to help you with it: https://www.yoins.com/Yoins-Size-Guide-a-46.html. For the return issue, please choose the cheapest way to return the items, and once you returned, please offer us the receipt to get the refund firstly. We also mentioned it in our returned label and returned tips, please read it carefully to cause those misunderstanding. Here is our refund policy: https://www.yoins.com/Yoins-Refund-a-114.html. We will also take your complaint and improve our return to do better. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Chanring
The measurements are off, the material is cheap, and when I "requested a return" was informed I could have 20% back - if I paid my own postage to return it! Terrible, terrible customer service. Rob dogs. I'm going through paypal resolution centre to get my money back. DO NOT shop here
Dear Kerry, So sorry for the trouble. We think that you misunderstood us. We have offered you 2 options because you applied the return for the size issue. You can choose either one from them to solve the case. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. If you need any further help, please do not hesitate to contact us. Best regards, Grace
I was very sceptical when I ordered items of clothing because they are so cheap...but am really pleased and impressed with the quality and the sizing is smack on....They have a lot of beautiful clothes to choose from and when I had a query about my order the staff quickly resolved it for me...will definitely order from.them again.
Dear azel, Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can! Look forward to serving you again! Yours Sincerely, Chanring
Thank you so much Yoins! Not only are your clothing great quality but there was one item missing from my order and Customer Care got back to me within 24hours Refunded the amount. Rom from live chat was an absolute star!!! Great company!
Dear Melissa, Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day! Look forward to serving you again! Yours Sincerely, Chanring
Trying to find contact info so I can return items is like pulling teeth. No contact, no reply. Returns process is atrocious. I will not be attaching photos of items that don’t fit (meaning I can’t get it on). Just give me the details so that I can return the goods. I will happily pay for the return postage (as most companies expect you too). Please respond to lc.1976
Dear Lisa, So sorry for the trouble. We checked that you have applied return in our system, because of the CN Dragon Boat festival, it was a little to solve it. But our related colleague has send you the return shipping label, could you please check your email box to find it? For what you said that you contact us but no reply, could you please tell us which ways you have tried to contact us? As we did not find your email record, or the FB message. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. If you need any further help, please do not hesitate to contact us. Best regards, Grace
共 813 条符合条件的评价
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