Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
My parcel went missing not because of Yoins but because of Royal Mail not delivering it correctly I emailed yoins and they did everything in their power to make sure I received my goods
the customer support was amazing they replaced my goods and I received these items lovely quality well definitely be ordering again
www.yoins.com 回复2019-07-30
Dear Michelle,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
I loved all the items I got from them except for one item but they managed to help me out about it. The material of the clothing are all nice, it's not like other company I've tried their material sucks and easy to tear apart coz they are so thin material. I recommend this company.
www.yoins.com 回复2019-07-29
Dear Melanie,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
sizing of one dress I bought was way off. I’m an 18 and it fit my friend who is a 14. I contacted Yoins whose response was a very obvious method of attempting to defer me from returning it. Offering a paltry discount or suggested I could return it at my own cost to Asia. I’ve commented since on some of their social media posts about poor customer service each time being told ‘hey dear we have inboxed you to sort this out’, they haven’t. Nor have they changed their approach. Avoid!!!
www.yoins.com 回复2019-07-29
Dear Fifilamour,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy, we will offer the refund or resend for you.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Yoins reluctant to pay for return postage for incorrect size sent
hi all
Having some problems with yoins
want to return an incorrect sizing of dress
..their fault not mine
getting all sorts of offers to NOT return
just want to return and get refund
problem is they are not offering to pay return postage
SO..be sure to check sizing ...i did ..but still recd wrong size
Buyer beware i guess with Yoins
Otherwise quality and delivery is quite good
xxxShanalee
www.yoins.com 回复2019-07-26
Dear Shanalee,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Absolutely disappointed, trying to deal with this company was like trying to pull teeth. The garments that cost me AUD$150.00 arrived and the quality was disgraceful. The fabric was poor quality, the standard sizes were well and truely not standard sizing and the colour wasn’t what was advertised. Trying to return the product. Was going to cost me more than I paid and their answer was I could purchase something else at half price. Go figure...why the hell would I, just to end up with something else which is disgusting and be out of pocket for more money. I am now stuck with something which doesn’t fit and will end up using as scraps of fabric. DON’T BUY FROM THIS WEBSITE...EVER...
www.yoins.com 回复2019-07-23
Dear Penny,
So sorry to cause the trouble for you.
We have checked the emails that you made the complaint about the size, please well noted different items have the different measurement, please follow our size chart to choose the suitable size for yourself, but if you have followed our size chart, but still do not fit, here is our return policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Yoins will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
Please send us a clear picture of the problem, after confirming it is our fault, we will arrange a refund of product price or exchange the item to customers.
We will be responsible for the incorrect size mismatch exceeds 3cm/1.5 inch, but you will need to offer us the pictures, we also checked that you have not offered us any pictures yet, if it is convenient for you, please offer those pictures, once we confirm that it is our responsibility, we will offer the refund back to you without returning the items.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Grace
I would recommend Yoins to anyone who is looking for an online shopping experience with a difference
I would recommend Yoins to anyone who wants a pleasant online shopping experience. The application is easy to use and the after sales experience has been great.
www.yoins.com 回复2019-07-22
Dear Carmen,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Size charts for individual clothing pieces are pretty accurate. Everything I bought fit like it should.
www.yoins.com 回复2019-07-22
Dear Heather,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I ordered from this company and unfortunately some of the items were not suitable. They couldn’t have been more helpful and gave me a full refund as soon as I returned the items.
I would definitely order from them again but possibly go up a size.
www.yoins.com 回复2019-07-17
Dear Jane,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Do not buy from this company. Their clothing sizes come up really small. I had to send an item back which they didnt want me to do. They offered me money off the item of clothing but it was 2 sizes too small. I sent the item back but they will not refund my money. They do not answer emails except when PayPal get in touch with them.
www.yoins.com 回复2019-07-16
Dear Brenda,
So sorry for the inconvenience.
We checked that you had returned the items, but we did not find the emails that you sent us, whether you have written the email with the email address that you placed the order in our website?
We will reply our customer's email within 24 hours for the working days, and for the refund, here is our policy: https://www.yoins.com/Yoins-Refund-a-114.html.
The amount is US$100 or less -- After we confirm that the parcel was returned as our request, we will arrange a refund for you within 48 hours.
We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. Please offer us the receipt and the returned tracking number, once we confirm it, we will arrange the refund back to you.
For the size, please follow our size chart to choose the suitable size for yourself, as different items have the different measurement, here is the way to help you choose the correct size: https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We felt sorry again to cause so much trouble for you, we will take your advice and make the improvement.
Best regards,
Grace
Very helpful and responsive with return. Will shop with again.
www.yoins.com 回复2019-07-16
Dear Customer,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Ads for Yoins kept showing up on my Facebook, for a couple years. I just thought it was another gimmic and ignored them, even though I thought their clothes were very cute. I recently decided to make a purchase, I caved. I'm happy I did! I'm very satisfied all the way around. From the purchase, to the quick delivery, to the product & their extremely quick return turnaround. Everything I received was exactly as it looked online. I did have to return some things due to sizing issues, but I requested the return, they sent me return labels the very next day, I sent them proof of delivery and they immediately refunded my money.
I will definitely continue purchasing from Yoins!
www.yoins.com 回复2019-07-13
Dear Constance,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
DO NOT ORDER FROM HERE
The clothes are very poor quality and strange sizes. When you want to return them they make it very difficult, insist on AN receiving pictures of the clothes and shipping is at your cost. Worst clothes retailers I have come across. AVOID AVOID AVOID
www.yoins.com 回复2019-07-13
Dear Katie,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Yoins will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
Please send us a clear picture of the problem, after confirming it is our fault, we will arrange a refund of product price or exchange the item to customers.
For the return policy, we need the pictures to confirm the issue, so we can offer the appropriate solution for you, so sorry to make you feel so disappointed.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Grace
Order arrived in full but un fortunately every single item was too small, even though I followed the required size guide.
Emailed to ask for refund & reply came a day later & a list of options on which return type I wanted.
Well I just want to send the full order back as the sizing is incorrect & receive a full refund why is this not possible!!
I have sent an email & I am awaiting a response.
So far I am unimpressed with yoins...
www.yoins.com 回复2019-07-13
Dear Rhonda,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help.
We checked the email records that you want to return the items for refund, our customer service just tried to offer you the other options for you to choose and inform you that if you return for the refund, we will refund the item price back to you, in case that you will have the misunderstanding.
We also have set up the return application for you, please check your email nox and follow the instructions to return the items.
If you still have any doubts, please try one of the bellow ways to contact us:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
ordered 4 items, 3 were not fitting (size issue) HOWEVER service was great, return is in process and I am waiting a refund. Lady in customer service (Susan I think) was sooo kind! Wanted to exchange one item but my size was not available so I will get refund (Hoping the refund will go smooth)
P.s. got refund in two days without any problems! Will shop again here ;)!
www.yoins.com 回复2019-07-15
Dear Dijana,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Well I ordered my clothes 28th June not recieved they said was in transit and then they couldn't allocate my address so I changed the address to my mums and was supposed to be delivered 8th July nothing so I contact them for them to tell me to contact yodel which I did then they try to fob me off saying I need to contact seller which they refuse to do anything absolutely terrible service will never ever order from these again
www.yoins.com 回复2019-07-13
Dear Lisa,
Really sorry for the trouble.
Thank you for shopping Yoins and we are sorry to hear that you do not receive your package.
Because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
After we check the tracking information shows that the parcel has delivered successfully. If you did not receive your package, and you also can not provide the prove a proof of no sign of the parcel, we will offer you the resend or refund option.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Grace
Would it be possible to review it with -10? Please do not buy from them. It will be a waste of your time and money. The quality is poor and the returning process is horrible. It’s been 2 months since I’m returning the items and I still can’t get my money back. They are making everything they can to not to give you the money back. Stupid emails with silly questions.
www.yoins.com 回复2019-07-11
Dear Olga,
So sorry for the trouble.
Here is our return for refund policy: https://www.yoins.com/Yoins-Refund-a-114.html.
If the order amount is US$100 or less, after we confirm that the parcel was returned as our request, we will arrange a refund for you within 48 hours.
If the amount is US$101 or more, we will record your return information firstly. After we received the parcel, we will arrange a refund for you within 48 hours.
Whether you have offered us the information that we need or not. We will arrange the refund back after receiving those informations.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience, after receiving your reply, we will deal with it for you.
Best regards,
Grace
I purchased a dress and necklace first time order with this company I got the dress which was unwearable do to the inside being too short show my butt the outside was see true so unable to wear. (I'm 5 5 120 32 c I order side small which was right except there was a mistake doing this dress I guess that's why the sell their cloth shipper)I never got the necklace I reach out t ok customer service they ask for pictures and info after they already look my order and saw I paid I said I have never been ask so much thing and emails and other loops look for the bag but my mom trash it ( I went on vacation she was cleaning and disposed of it) so I reach out to them already eating the cost of the dress I never ask for money or a return for the dress all I want it was my stupid necklace I never got . They them took the stand that it was sent together on the same bag and that is BS I never got it so no only they dup me on money but had the face to call me a liar . If you get to received their products count yourself lucky if they are good even more so but they don't care I guess one time duping per person make them enough money so they don't care. I guess my lesson to only shop with reputable companies paying a little extra is worth it
www.yoins.com 回复2019-07-11
Dear Zelided,
So sorry for the trouble.
Here is our return policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html.
Yoins will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
Please send us a clear picture of the problem, after confirming it is our fault, we will arrange a refund of product price or exchange the item to customers.
We also checked the email record that our customer service need the picture of the item that you have received, so we can record it and make the complaint, then we offer the solution of refund of resend.
We have never said that you are the liar, if we make you feel bad, we felt sorry again for that.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Grace
I returned 2 items that were not as described or a very ill fit, due to poor workmanship. Because I sent the items 1st class post via Royal Mail to their UK depot, they refuse to refund the money claiming they can’t find the items. I have contacted them multiple times and get the same standard response. I have been pleased with most of the items I have bought, but cannot trust their returns and am now severely out of pocket. I will not use their service again as I can't trust them. UPDATE: Delighted that this has been dealt with. Far more likely to use again and recommend.
www.yoins.com 回复2019-07-08
Dear Sally,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Here is our return for refund policy: https://www.yoins.com/Yoins-Refund-a-114.html.
Arrange refund:
1. The amount is US$100 or less -- After we confirm that the parcel was returned as our request, we will arrange a refund for you within 48 hours.
2. The amount is US$101 or more -- We will record your return information firstly. After we received the parcel, we will arrange a refund for you within 48 hours.
We need to confirm that you have returned the package, then we can arrange the refund back to you.
We have checked the email record that you have not offer us any proof that you returned the package, that is why we did not arrange the refund back to you. Now our related colleague will help you recheck with the warehouse to see whether we have received your returned package or not.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Grace
Very Poor returns system ..they want u to give up!
What a carry on to try and return an item. I have spent hours! Live chat emails , backwards and forwards on the website. The clothes are OK,, but I will NEVER buy off them again as when you but online you need to feel confident you can send things back with ease and I have given up. My life can not be spent trying to return a shorts suit, only £12 or so but the stress......Just gonna put it in the bin and NEVER AGAIN. Customer beware!!!!
Added later... see their resonse -see what i mean????- coincidence they finally sent me a returns form today!!
www.yoins.com 回复2019-07-08
Dear Customer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We do not know what reason that you want to return the items, and what is the difficulty have you met? In our website, we have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you want to return for a refund because of the personal reason, we will accept your return, but you need to pay at your own expense.
In this condition, would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding;
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Ordered tops 15th June .. still not arrived
Contacted them no response
www.yoins.com 回复2019-07-08
Dear Jean,
So sorry for the delay.
We checked our email record, we did not received the email from your email address that you placed the order in our website. Please double check whether you have sent the successful email to us?
For your order, we checked that it has been shipped out. Just because we were doing many promotional activities online and many of the items are hot sales, it was out of stock for a while, but now the items have been back in stock, the order was sent out.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Grace
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