Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
I ordered two blouses that were out of stock, due to being in high demand. I was informed of this, 2 or 3 days after placing my order & was advised to choose other items from their website I may like. I was a bit nervous about the possibility of being scammed, so I declined. I rarely order from ads on fb but did some research, prior to placing my order. Reviews were decent so I decided to purchase the blouses- they were super cute👌Anywho, when informed they were out of stock, I kindly asked for my refund & had it within 48hrs thru paypal. I dealt with a rep by the name of Joshy who was very kind, polite & most importantly, prompt in addressing my concerns. My refund was issued, as promised. I will definitely be ordering from them again.
www.yoins.com 回复2019-09-21
Dear Marisol,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yuki
Excellent services from Joshy,reliable and always available updating me,sending me emails following my orders from start to the end I love the excellent services you render.
www.yoins.com 回复2019-09-26
Dear Linda,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Yuki
Truly great clothes options and customer service! For the price and quality of the clothes you can't beat it. I received a lot of compliments on the items I've purchased. The delivery time is fairly quick too! There was a return I needed to do, but my package never made it to their warehouse and I didn't receive a receipt when I dropped it off at the mail center. Fortunately, they still honored my return! I'm very grateful for that!
www.yoins.com 回复2019-09-21
Dear Adami,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Yuki
Money taken - order canceled by yoins 7-14 days they apparently will refund
Placed an order. Money came out my bank account 2 days ago. I logged in to see the status of my order. It showed non payment. I went to the live chat and was told it’s due to stock issues. But my money should be in my account in 7-14days 👀👀👀👀. No emails, no apologies. Just take your money .
www.yoins.com 回复2019-09-21
Dear customer,
Thank you for your review and we are sorry to hear that you have problem with your order.
You can see your order through account--view order in the page. If you cannot find your other, there might be some unexpected problems during the transaction process. If the payment is not successful, the money are mostly held by the bank and you will receive the refund within 7-14 days. Would you mind contact us with your order number? We will help you check the details. Please don't worry.
Please kindly contact with us and provide us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I ordered a dress for my daughter and when it came we were super disappointed in it. It was not what we were expecting. The fabric was costume like and in the pictures online it was one piece we got it and to our disappointment it was 2 pieces. I do NOT recommend buying from here!
www.yoins.com 回复2019-09-17
Dear Beth,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
If you think the items are different from the pictures, could you please send us some pictures of the received items to show the problem, so that we can solve the problem for you quickly.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
BEWARE OF THIS COMPANY
The worst online shopping experience I’ve ever had.
After “express delivery” items took over 2 weeks to arrive (and therefore too late for my holiday), I returned the items per the returns instructions from the Yoins customer service team.
The returns were sent by tracked post. They were received and signed for by Yoins over 2 weeks ago and they are refusing to process my refund until they can track down my parcel - despite me providing them with the tracking evidence that the parcel was delivered to, and signed for, by them. I have so far sent 9 emails regarding my refund and keep getting fobbed off.
Shocking customer service
www.yoins.com 回复2019-09-17
Dear customer,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
As for the refund progress, we check that the amount of your order is more than $101 -- We will record your return information firstly. After we received the parcel, we will arrange a refund for you within 48 hours.
We have already arranged the rest half refund for you and the refund is being reviewed now. Please kindly check your account later for the refund.
We value our customers and hope you maintain our further cooperation together.
Hope to hear from you again.
Kind regards.
Yuki
Joshy was very polite and helpful, noted all the options I had for shipping items that were unavailable at the moment. Great customer service!
www.yoins.com 回复2019-09-17
Dear Angie,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Yuki
Joshy was very helpful, good communication, cant wait to see the items, never ordered from yoins before.
www.yoins.com 回复2019-09-16
Dear Debbie,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Yuki
We've only ordered from Yonis once and were abit worried about size/fitting properly. Well there was no need. Our order arrived earlier than expected and everything fit as it should. The quality of the items are very good and we look forward to buying from them again in the future.
www.yoins.com 回复2019-09-16
Dear Charlotte,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Yuki
I have had a couple of purchases from YOINS now and I have been over the moon with the products. The quality is excellent value for money and I have been asked time and time again where I got the items from. Shipping is quicker than I expected too.
I will definitely carry on using this site and I have the app on my phone for ease.
www.yoins.com 回复2019-09-16
Dear Sarah,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Wish you a nice day!
Best regards,
Yuki
Didn't even want to leave 1 star fit was terrible quality shocking will cost me too much to send back so my loss £28 down the drain buyer beware
www.yoins.com 回复2019-09-11
Dear Linda,
Thank you for shopping at Yoins and we apologize that you have had a dissatisfying experience with your order.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
Just ordered about 200 worth of clothes. I had a hiccup with a coupon. After getting upset with the original agent someone reached out and corrected the issue. Glad that someone took initiative to provide great customer service.
www.yoins.com 回复2019-09-11
Dear Pamela,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yuki
Excellent clothing quality. Good fit! Good choices/styles and vibrant colors!
www.yoins.com 回复2019-09-10
Dear Pam,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and support. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yuki
I will never order from this company again, the refund process is to long winded to say the least I am ten emails deep and still no resolution to me getting a refund, disgraceful service considering you have to pay to return goods, will be looking into how to get my money back
www.yoins.com 回复2019-09-03
Dear Joanne,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We check that we have arranged a refund for you. Please check your account.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
We value our customers and hope that we can build a good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
Yuki
Yoins service is tooooo bad i ordered 5 to 6 things from yoins. Its 6 month i haven't received it. Customer care dont reply to my calls. I didn't get any refund. My money is blocked. Tooo bad. Never buy anything from this site. This website is fake.
www.yoins.com 回复2019-09-02
Dear Shivangi,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
We are sorry that we did not make a response to your contact promptly. If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
Cheap, tacky clothes. Advertise A-LINE dress, it's straight, advertise halter neck dress , you need to be aged 10 not 40 to get your head in it. Trying to return and they state "it's my personal choice to return so have to pay" what's personal about not being able to put my head in dress and not having a dress that is what was advertised. DON'T BUY OR WASTE YOUR MONEY.
UPDATE
What a palava, over the course of 10 days, many emails back and for - finally credited me. - DO NOT USE
www.yoins.com 回复2019-08-30
Dear customer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
Poor quality clothing and refuse to refund the faulty products
www.yoins.com 回复2019-08-30
Dear Zeline,
We are sorry to hear that you are not totally satisfied with our products and service.
We check that your order was placed on March 20, which is far more over 3 months. (our lastest limit)Therefore we cannot arrange a refund or exchange for you.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
We are improving our whole service and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yuki
Excellent service and good quality! Value for money!!!
www.yoins.com 回复2019-08-30
Dear Valentina,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Yuki
Excellent service !
Im very Happy and satisfied !
Thank you So much Joshy !
www.yoins.com 回复2019-08-29
Dear Lolly,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Yuki
Dear Yeo,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Yuki
Novant
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