www.yoins.com

Dear Donna, Thank you for your comment. We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to your visit again. Best regards, Yuki

Dear Bethanie, Thank you for your wonderful comment. We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Yuki

Dear Hawaiian, Thank you for your valuable feedback and we are really sorry for the inconvenience caused. We can cancel the order for you unless the parcel is being packaging and is being handed over to the carrier once we receive your order. According to your statement, there are 2 possible situations: 1. Your order may be paid through credit card, therefore it needs at most 48 hours to be reviewed. Therefore your order has not been placed completely in this case. Since the payment has not completed, if you want to cancel the order, you can contact us with your order number and proof of payment, and we will cancel the order for you. 2. The order is still payment pending, which means that the order is waiting for payment. And the order will be canceled automatically by the system if you do not pay for it. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Thank you for your patience. Kind regards. Yuki

Dear customer, Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in the shopping process, please feel free to contact us. We will serve you as soon as we can! Looking forward to serving you again! Yours Sincerely, Yuki

Dear Barbara Watkins, Thank you for your feedback and we sincerely apologize for the inconvenience caused. We have strict quality control before items are packed and shipped. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.） We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. If your items come with bad quality, please feel free to contact with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. Sorry for the inconvenience and looking forward to your reply. Best regards, Yuki

Dear Sarah Gatward, Thank you for notifying us of your complaint and we are afraid to hear about the misunderstanding caused, please allow us to explain it: We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. We check that the item that does not fit is a bikini, which is an unreturnable item. But we still would like to solve the size problem with you. But we need to confirm the problem first. For Yoins responsibility: If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of the measurement data on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. Therefore we request you to measure the item and send us some photos to see the measurement data. Please note that we did not, and we would never ask for a photo that model on customers. For customer responsibility: we will still offer solutions, for example, a discount, or a coupon for your next order. Please be aware of your email address with Yoins account as our support team has contacted you for the issue you mentioned. Your case has been taken cared of by our support team. We value our customers and hope you maintain our further cooperation together. Hope to hear from you again. Yours sincerely, Yuki

Dear customer, Thank you for your wonderful comment. We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to your visit again. Best regards, Yuki

Dear customer, Thank you for your valuable comment and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Please log into your account on the computer to click the "After Services "button within 30 days of receipt and submit a return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions. After we accept your return request, we will send you a return label, including the return notifications and the return address. Could you please check both the inbox or trash bin of the email that you left on Yoins account to find it? If the above process is difficult for you, you can provide us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Yuki

Dear Lori, Thank you for your order and your precious feedback. Shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. Here is the link for your reference: https://www.yoins.com/Yoins-International-Deliveries.html If the shipping time has exceed what we promised, please kindly contact us and we will try our best to provide satisfying solutions to you. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future. Wish you a nice day. Kind regards, Yuki

Dear ALAN, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Kind regards, Yuki

Dear Marjorie, Thank you for your comment. We are glad to know that we have solved your problems in time.And we are sorry for the inconvenience caused by shipping limitations. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to serving you again. Best regards, Yuki

Dear Nana, Thank you for your wonderful review. The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future. Have a nice day. Best regards, Yuki

Dear Kimberly Kittle, Thank you for your precious feedback. Our website(www.yoins.com) is reliable and legitimate. We show all the policies and details on our website. And we always reply to our customer's email within 24 hours. Could you please recheck both inbox and trash bin of the email which you left on Yoins account to find our email? We are really sorry about the delayed dispatch of your order. The delay was caused by the stocking status of the items you choose. We show the stocking position in the product page, you can see whether the item is in-stock or restocking after choosing the size you want. And the in-stock items can be sent out within 2 business days as it needs some time for our warehouse to process the parcel. More details about Inventory status and dispatched date please refer to https://www.yoins.com/Yoins-Inventory-status-dispatched-date-a-93.html We check that your order has already been sent out today and we have sent an inform email with the shipping information and tracking code to your email. Please kindly check the inbox or trash bin of the email that you left on Yoins account to find it. As for the payment issue you mentioned, you can see all the details of the amount of your order while checking out for the order. The problem you mentioned might cause by a poor network,or other unknown error. You can find the order through My Account- View order and check the details. If you find that we have charged any extra fee, please feel free to contact us, we will check and be responsible for it. Sorry for all the inconvenience caused. We will keep upgrading our service and products. Wish you a nice day. Best regards, Yuki

Dear Juliette, Thank you for your feedback. We are sorry to hear that you did not have a good shopping experience. Please allow us to explain regarding your concern. This is Yoins, our website is https://www.yoins.com/. And Amazon is one of our distributors. Therefore their logistic and return policy might be a bit different from ours. Yoins policy: Shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. If you choose Standard Tracked Shipping, the shipping time might go across 7-45 business days. Therefore is you need the cargo in urgency, you can choose Express Shipping which takes 5-8 business days to transit. More details please refer to https://www.yoins.com/Yoins-International-Deliveries.html. And sometimes affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues, the shipping may delay. But please rest assured that we will try our best to help you sort it out. As for cancellation issues, you can contact our customer service representatives by live chat /phone/email as soon as you realize that your order needs to be canceled. But we are sorry that once your order is shipped, we can not cancel it directly anymore. Please note that: As your order was placed on Amazon, please kindly contact Amazon for aftersales service as we do not have your order information. Sorry for all the inconvenience. We will keep struggling to upgrade our service and products. Wish you a nice day. Best regards, Yuki

Dear Lisa Evans, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. Our items are true to size. You can see the item's measurements only after you choose the size you need. To choose the correct size please open the Size Reference and compare your body measurements with the sizes descriptions. More details about choosing sizes please click here: https://www.yoins.com/Yoins-Size-Guide-a-46.html We are sorry to hear that the items do not fit you well. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. After confirming the problem, we will be totally responsible for it and offer you acceptable solutions. If not, you can return them at your own expense for a full refund of the products. And for the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.） In this case, we would like to solve the problem with you. We have sent an email to you for more details about the problem. Please kindly check your email which left on Yoins account. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Yuki

Dear Frosina, Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in the shopping process, please feel free to contact us. We will serve you as soon as we can! Looking forward to serving you again! Kind regards, Yuki

Dear Baranski, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Yuki

Dear Dora Ati, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again. Have a nice day! Best regards, Yuki

Dear Krista, Thank you for notifying us of your complaint and we are sorry for all the inconvenience caused. Our colleague had contacted you on October 7th and October 12th through the email you left on Yoins account but had no response from you. If you cannot find our email in both the inbox and the trash bin. Could you please check the email you input on our site to see if it is the correct one? You can also contact us through the following ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. As for the refund button, it is available in 30 days since the parcel was dispatched. Therefore, it does work after the limited time, but you can still contact our aftersale service for the refund process. And for the unavailable item, our colleague has already arranged a refund for you. Due to privacy protection, we cannot tell you more details here, please kindly check your email, we have already sent an email about the details of your order. And for the out of stock issue, We hope you can give us a chance to explain: If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out. And here are some tips to view the stocking status: https://www.yoins.com/Yoins-Inventory-status-dispatched-date-a-93.html We hope we can make good communication with each other and help you solve the problem in a considerable solution. Sorry for all the inconvenience caused. Hope to hear from you again. Best regard, Yuki