Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
www.yoins.com（www.yoins.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 813 条用户评价，属于购物与时尚分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评。数据最后更新于 2026-10-24。
To be honest I have been very satisfied with all the orders.
Dear Chantal, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again. Have a nice day! Best regards, Yuki
I ordered a dress for my upcoming winter formal on January 5th. After having issues with the website and my card, i finally ordered the dress. The following day, i checked at it says that my order was processed and is in backprder, but has still not been shipped. in addition, i was under the impression that i would recieved a confirmation email (which i never recieved). In saying this, if i order my dress and it is supposed to be shipped/delivered within 5-7 business days, when will I be getting my dress?
Dear Emma, Thank you for notifying us of your complaint. We hope you can give us a chance to explain: Yoins is a fast-fashion clothing store. Hundreds of new trends products will be updated and will be sold every day. Due to the overwhelming popularity of these items, and the time we improved the quality, some out of stock items are on sale but they will arrive quite soon. However, we show the restock date and dispatched date on the product page and we will send the confirmed email to make sure you know that. Sometimes the email may go to your spam, please kindly check the trash bin as well to find our email. If there is any out of stock item in your order, we can split your parcel and ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience. Please be aware of your email box with Yoins account as our support team has contacted you and updated the order status there. We value our customers and hope you maintain our further cooperation together. Hope to hear from you again. Kind regards. Yuki
Joshy was very helpful. * Excellent services from Joshy.
Dear customer, Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day! Looking forward to serving you again! Yours Sincerely, Yuki
Quick delivery sizes are accurate and great price
Dear Mr Green, Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in the shopping process, please feel free to contact us. We will serve you as soon as we can! Wish you a nice day. Kind regards, Yuki
Dear Dawn, Thank you for shopping on Yoins and we are sorry to hear that the parcel has not arrived yet. Shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. Here is the link for your reference: https://www.yoins.com/Yoins-International-Deliveries.html Normally the shipping time to the UK is 7-10 business days for Standard Tracked Shipping. But during the international transportation, there might be some unavoidable conditions such as bad weather, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out. If you do not receive your order within the specified time, we will provide you with acceptable solutions. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Yuki
The dress which i ordered arrived one month late but its look very nice the size is correct and Joshy was very helpful aroud tracking the order.
Dear Prockova, Thank you for your comment and we are sorry about the slight delay in shipping during holiday times. We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to your visit again. Wish you a nice day. Best regards, Yuki
My first experience from Yoins and I purchased dated Nov 29, 2019. Said Expected delivery Before Dec 30, 2019/and Now its January 5,2020. Not Sure what this company talking about Expected delivery Before December 30 ,2019 or year 2020 Decemeber... I havnt received the items yet and its already Janary 5, 2019.I do not know either whats the status of my Items that I purchaded.. I do not know if I can still receive the items or this company is a Scam or whater .Probably this is my first and last Purchase using Yoins Company.Not good To recomend.
Dear Milly, Thank you for shopping on Yoins and we are really sorry to hear that you still cannot get the parcel exceeded our promised time. As holiday approaches, the amount of order is huge, parcels are piled up, which may cause a slight delay in shipping. We have consulted the courier to deliver the parcels as soon as possible. And we will offer a partial refund for you as compensation. The shipping delays may also be affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out. If you do not receive your order within the specified time, we will provide you with acceptable solutions. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Look forward to your early contact, we will try our best to help you sort it out. Best regard, Yuki
I ordered 4 sweaters and waited over 6 weeks before I contacted them about not receiving my items. In 3 different forms of contact with them they responded with generic (and clearly online translated format) with remarks such as “ Thank you for your order and we are sincerely sorry to hear that you still don't receive your order until now“ and “I need to contact my local post office to make sure if they’re holding it but if I still can’t find my items they can help me first” (yeah exactly, makes no sense). My final contact with them was mid December when they promised a refund. I just got an email today stating they have issued a refund and it will take additional time to post. This process took over 2 1/2 months. Horrible service, horrible company. I wouldn’t recommend to anyone.
Dear customer, We are really sorry about the delayed shipping. As holiday approaches, the amount of order is huge, parcels are piled up, which may cause a slight delay in shipping. We have also consulted the courier to deliver the parcels as soon as possible. The shipping delay may also cause by some unavoidable conditions such as bad weather or customs issues. And we will offer a partial refund for you as compensation. You will get the refund within 72 hours as you paid by PayPal; For credit card refund, it may take up 7 to 14 business days to appear in your account.This delay entirely depends on your credit card company and its intermediaries. Please check your account later. We invite you to consult the local post office because sometimes the parcel might be held by them. And if you still cannot find the parcel after that, we will provide solutions accordingly.(a resend or refund after confirming the address) Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Look forward to your early contact, we will try our best to help you sort it out. Yours sincerely, Yuki
I have made 2 orders from Yoin's recently. However, I ve accidentally placed an additional order for a particular dress. Live chat with the support team for help & they assisted to cancel & refunded for the extra piece. Within a week, I received the complete order. Really appreciate the 24hrs "live chat" support as the Yoins team provide immediate responses on another occasion in which i asked them on delivery status. The experiences have been great so far for all my purchases with Yoins. Keep up the good work Yoins!
Dear Nancy, Thank you for your comment. We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to your visit again. Have a nice day. Kind regards, Yuki
Products are nice, prices are so affordable, all sizes fits as expected. Shipped fast...quality clothes
Dear Anna, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again. Have a nice day! Best regards, Yuki
Excellent services from Joshy. Great communication. Very helpful, and understanding.
Dear Jenny, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Yuki
Worst company ever!! I ordered on October 30th and now it is December 30th and no parcel in sight. I understand this is an overseas company but it should not take 60 plus days to receive when it was shipped November 7th. I would NEVER buy again or recommend Yoins to anyone!
Dear NOONKESTER, Thank you for your order and your comment. We are really sorry to hear that you still have not got the parcel exceeded our promised time. Because the logistics delays could be affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out. And we will be responsible for lost parcel. Please do not worry. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. Hope to hear from you again. Yours sincerely, Yuki
My experience with YOINS when buying dresses has been horrid. Clearly their products are made as cheaply as possible, with the cheapest fabrics somewhere in Asia India or Bangladesh where employment protection laws are non-existent. The delivery time frame was reasonable with a 1st order, then shocking by the 2nd order. Tracking numbers are given, then never recognised until the items land in your home country, which could be months of having no idea where your order is. LiveChat is a joke. LiveChat only assure you your order is on its way then cut you off. My order was for attending a wedding. I ordered express on 13.11.19, spoke on LiveChat on 28.11.19 and was told it was not put through as express and that i would "definitely" receive my order in 1-3 days, even at 1-3 business days that made my delivery date 4.12.19 (= 6 actual days and 4 business days). Want to know when my order arrived? It was left dumped on my driveway on 31.12.19. Great! (you may think) A new dress for NYE! Well, no. In fact, NYE fireworks are cancelled in our country due to our country currently being Hells Loungeroom in drought and on fire everywhere, so I still have no place to wear a wedding guest style dress as its a bit too fancy for regular wear! Yoins may have products that "look" lovely in an image, but the quality, the delivery and the customer service from this Company are horrid! I was stunned to learn when writing this review that the company is based in the UK. I thought it was another chinese/ hong kong company because the product quality and everything else about this place is no different to the clothing sites they run.
Dear Frank, Thank you for notifying us of your complaint and we are sorry to hear that you are not satisfied with our products and service. Our company is located in China and we ship products from our CN, US, UK, FR warehouses. When you tracking the order through live chat, we would tell you both the shipping status and expected shipping time of the order. And you can follow the shipping update through the tracking link we provided. Normally, the tracking information will be updated in 72 hours after we dispatch. Or it will be updated after the parcel arrives in the country of destination. Live chat might be cut off suddenly due to a poor network connection. If you are not satisfied with the consultation, you can contact the live chat again, or you could also contact us for more details. Here are our contact points: https://www.yoins.com/Yoins-Contact-Us-a-33.html To Australia, normally it needs 7-12 business days to transit for Standard Tracked Shipping and 5-8 working days for Express Shipping. But influenced by holidays and the new year, the amount of order is huge, parcels are accumulated, which may cause a slight delay in shipping. And during international delivery, there might be some unavoidable conditions such as bad weather, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out. If you do not receive your order within the specified time, we will provide you with acceptable solutions. And for the quality problem you mentioned, we have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. We will appreciate it if you could send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or free return for the problem items with sufficient proof for us to confirm the issue.） Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Yours sincerely, Yuki
Still havent received my parcel, was meant to have been received by me around 13 December 2019 and I'm still waiting. So extremely disappointed, the occasion I bought the dress for has since passed.
Dear Amber, Thank you for shopping on Yoins and we are really sorry to hear that you still cannot get the parcel exceeded our promised time. As holiday approaches, the amount of order is huge, parcels are piled up, which may cause a slight delay in shipping. We have consulted the courier to deliver the parcels as soon as possible. And we will offer a partial refund for you as compensation. The shipping delays may also be affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out. If you do not receive your order within the specified time, we will provide you with acceptable solutions. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Look forward to your early contact, we will try our best to help you sort it out. Best regard, Yuki
I found Yoins accidentally a couple of months ago and since then I have become a regular happy customer. The clothes are true to size which is of great importance to me since I had very bad experience with other stores. The items are of very good quality, the prices are good and the clothes are quickly dispatched. There is a great choice for every occasion. I love their clothes. Highly recommend Yoins.
Dear Maria, Thank you for your wonderful review. The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future. Wish you a nice day. Best regards, Yuki
I placed an order 11/26/19 and was expected to receive per tracking 12/13/19. I contacted twice through the website contact so far and have not received a reply. VERY Disappointing since I wanted to wear these clothes for Christmas and New Years.
Dear Jennifer, Thank you for shopping on Yoins and we are really sorry about the delayed shipping. As holiday approaches, the amount of order is huge, which may cause a slight delay in shipping. We have consulted the courier to deliver the parcels as soon as possible. And we will offer a partial refund for you as compensation. Please be aware of your email address with Yoins account as our support team has contacted you the logistics information there. Your case has been taken cared of by our support team. We value our customers and hope you maintain our further cooperation together. Hope to hear from you again. Kind regards. Yuki
Product came on time, got what I wanted.
Dear Geoffrey, Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day! Looking forward to serving you again! Yours Sincerely, Yuki
EXCELLENT SERVICE FOR JOSHY I'M VERY SATISFIED.
Dear Carole, Thank you for your wonderful review. The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future. Have a nice day. Best regards, Yuki
I had difficulty making my payment. Joshy was very efficient and helpful. He helped me sort out the problem promptly and I placed my order. My order was received within the expected time period and I am extremely impressed with every item I received. I love Yoins!
Dear Sam, Thank you for your comment. We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to your visit again. Best regards, Yuki
My parcel never arrived, after some struggle in communication it became clear something had gone wrong. 30 days later, I have received a complete refund of my missing parcel. Knowing this guarantee, I have submitted a new order of the former items still available online. Let's hope all goes well now.
Dear Myriam Moeyersons, Thank you for notifying us of your complaint. We check that the delayed shipping might be caused by the customs clearance, in this case, the parcel is expected to be delivered within 2 weeks, therefore we suggest you wait for another 1-2 weeks. And we will offer a partial refund for the delay. If you cannot accept this, we could also provide other acceptable solutions. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Please be aware of your email address with Yoins account as our support team has contacted you there. Your case has been taken cared of by our support team. We value our customers and hope you maintain our further cooperation together. Hope to hear from you again. Kind regards. Yuki
共 813 条符合条件的评价
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