Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
www.yoins.com（www.yoins.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 813 条用户评价，属于购物与时尚分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评。数据最后更新于 2026-10-24。
Thank you for contacting me for my free items. I hope I will receive it 7-16 working days. @Joshy thank you so much for assisting me! You did a good job!
Dear Lizette, Thank you for your recent five-star feedback about our services. Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers! Have a nice day. Kind regards. Yuki
EVIL COMPANY! For over 2 years I get daily newsletter spam emails from them. I have unsubscribed 30 times (from their tab) and I have responded unsubscribe to the email sender too. I have contacted company numerous times. SO ILLEGAL. I keep reporting them to the FTC online.
Dear Natalie, Thank you for notifying us of your concern and sorry for disturbing you. You can unsubscribe us if you feel that the emails are annoying, and after we receive your request, we will cancel the automatic advertising emails to your email.(the email which you contact us). At this issue, please kindly check whether the registered email is a different one which might cause the failed cancellation. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday." After receiving yourcontact, we will immediately investigate your claim and offer you a suitable solution at the earliest. Best regards, Yuki
DON'T BUY UNLESS YOU ARE 100% SURE ABOUT YOUR ITEMS- I sent an item back - I had to pay the shipping for it. Tracked shipping proved they received it and I contacted them several times for a month but still didn't receive a refund until I opened a legal dispute.
Dear Alice Phillips, Thank you for your feedback. We are sorry about all the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. And customer needs to bear the return shipping fee unless the items are faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items. After returning the parcel, please kindly contact us and offer us a photo of the postal receipt or the outside package of the returned parcel, we will process the refund for you in advance. And if not, we will process the refund after confirming that the parcel has arrived in our warehouse. Please do not worry. We check that we have already arranged the refund for you and the refund has already been completed. Please kindly check your account. If you still have not got the refund, please feel free to contact us via the following methods: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. For any further questions and information, please feel free to contact us. Thank you. Yours sincerely, Yuki
I ordered early November! 3 months later and nothing received! I ordered winter clothes, I will most probably use them on the beach!
Dear Micmic, Thank you for shopping on Yoins and we are sorry about the delayed shipping. During international transportation, there might be some unavoidable solutions which might result in a slight delay. Shipping time is estimated and commences from the date of shipping, so it may take longer than expected date due to invalid address, customs clearance procedures or other causes. Please view our international delivery policy here: https://www.yoins.com/Yoins-International-Deliveries.html We check that the delayed shipping in your order was caused by customs issues. Sorry for the inconvenience caused. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have contacted you via email. Please pay attention to your email box left on the Yoins account. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Looking forward to your reply. Best regards, Yuki
I ordered 4 shirts from here, they look nothing like the pictures and are just awful! When I called them out on it on there Facebook page they just blocked me ! Don’t waste your money and the return policy is ridiculous! Wish I could post photos 🙁
Dear Jenny Hulland, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. Please allow us to explain that we never block our customer on the Facebook page. And we will contact you via messenger once we noticing your comment or message on our page. Due to jet lag and the huge amount of consultations, there might be a slight delay for us to make response, but we always reply to our customer's emails within 24 hours. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. At your case, if you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we could offer acceptable solutions for you correspondingly. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. If you need any further help, please do not hesitate to contact us. Yours sincerely, Yuki
one month and a half never received my item says it's shipped and when I receive it but I never receive it or get a response because they're on spring holiday. Would not recommend automated answers always never rectifying or receiving my product!
Dear Mon, Thank you for shopping on Yoins. And we are really sorry about the delay. Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners,there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you. And during international transportation, there might be some unavoidable positions, such as bad weather, customs issue, strikes, transports and many other inevitable issues, which may result in a delay or failed delivery. If you do not receive your order within the specified time, we will provide you with acceptable solutions. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Yours sincerely, Yuki
I bought a dress from this company. The dress looks nothing like the picture. I messaged and the returns process is messy, obstructive and I'd say its not worth the time or effort. Don't buy from these. Unless you want clothes you can poke a hole through.
Dear customer, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid the unnecessary misunderstanding. And we do our best to improve the return process. And if you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can offer solutions for you accordingly. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We value our customers and hope that we can build a good communication with each other to solve the issue. Looking forward to your contact soon. Kind regards. Yuki
I am delighted with this company! There products are of great quality and the customer service is excellent! I would highly recommend you shop at this company!
Dear Pat Ashbridge, Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can! Look forward to serving you again! Yours Sincerely, Yuki
I have bought stuff on Yoins for around 3 years now and have never had any major issues. However, last week I bought a dress for this specific themed party, paid for express delivery, and it hasn't arrived on time. They said it only starts counting from the day they ship the order, which was FOUR DAYS after my purchase. Now I won't wear my outfit cause it was for this very specific occasion only, wasted my money and they won't even refund what I have spent with the express delivery. Honestly, how can they call it EXPRESS? What a joke.
Dear Julia, Thank you so much for your order and we are sorry to hear that you are not satisfied with our service. And sorry for the inconvenience caused by shipping. Please allow us explain that for express shipping, normally it takes 5-8 working days to transit, which is not including holidays and weekends. And if all items in your order is in stock, the parcel can be dispatched within 2 working days, as it needs time for our warehouse to process your parcel and send it to the courier. After the parcel is dispatched, you will receive an email along with the tracking code and the expected arrival date. And the shipping time is estimated and commences from the date of shipping, so it may take longer than expected date due to invalid address, customs clearance procedures or other causes. Please refer to our international delivery policy: https://www.yoins.com/Yoins-International-Deliveries.html Besides, during international transportation, there might be some unavoidable solutions which might result in a slight delay. If you do not receive your order within the specified time we promised, please feel free to contact us, and we will try our best to provide you with acceptable solutions. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Yuki
I have spent close to 1000.00 with Yoins since November. I have loved every minute of it.I strongly recommend always using the size charts.They are different for each separate item you may want to buy.Some items I'm a medium, some I'm a large and then on a couple I was extra large.I usually wear a size 8 in pants.I love the fit for everything so far.The jewelry was the Only thing I have had issues with and of course you get what you pay for.I will keep spending with Yoins.
Dear Lila, Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can! Look forward to serving you again! Yours Sincerely, Yuki
do not purchase from this fraudulent company, my daughter paid for some clothes that never arrived, she kept chasing them and was eventually told they didnt receive payment, she contacted her bank who not only informed her that yoins had infact took the money but they had also set up a direct debit for my daughters account to be debited 50 pounds monthly, my daughter then recontacted yoins and recieved no reply ,her bank is now dealing with this as fraudulent activity, what a disgrace !!!!
Dear Nicky, Thank you for shopping on Yoins and we are really to hear about the misunderstanding happened. Our website (www.yoins.com) is legit. If you pay via credit/debit card, sometimes the payment might be rejected in order to ensure transaction safety. In this situation, your money is held by the bank and it will be refunded to your account within 7-14 working days. If your order status shows reject, but the money have not been refunded, please consult your bank for the refund. If you find that the money has already been deducted from your account, but you still cannot find your order in the order lists. Please feel free to contact us and offer us a screenshot of the payment details and we will check it for you and offer solutions accordingly, please do not be worried. And please note that, we never save our customers' card information, nor we would deduct money from customers' account automatically. We suggest you verify the reason for the monthly charge with the bank, or offer us a proof of the deduction. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday." Looking forward to your contact soon. Best regards, Yuki
Appauling returns policy they make it so difficult to return item and refund wanting tracking numbers uploading receipts that dont fit to size extremely frustrating
Dear Vicky, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Please log into your account on the computer to click the "" After Services "" button within 30 days of receipt and submit return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions. If above process is difficult for you, you can providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. And we will process the refund for you in advance once you offer us a photo of the return package or the postal receipt. If you cannot offer us the above proofs, we will arrange the refund for you after we confirming the returned parcel has arrived in our corresponding warehouse. At this issue, you can simply upload the tracking code of your returned parcel, or you can contact us via the above ways and we will process the refund for you after confirmation. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Yuki
I made an order on the 30th December, understandably it was the holidays so there could be a back log but this should have been taken into consideration during the busy periods (but oh well), to this day I am still waiting for my order! I have got I touch with the customer service via live chat several times asking them for an update and they always gave me the same information that there is a back log and they give me a link to track where my items are but when I look at the link, it looks like it hasn't been updated since 11th January and when I look at Parcelforce it is still in the its origin country! I spoke to a member of staff on the 19th chasing for my order (this was the expected delivery date) asking where my items were and they told me that the final shipping time to expect my order is on 22nd, and after that they will help me get my refund. 22nd comes and still no sign of my items so spoke to another member of staff who then said they cannot give me a refund and that I should wait until the 28th (which another week!) which is the final shipping date! I just felt like the date has been moved because they just can't be bothered to do the refund. They just didn't understand that all I want is my refund and don't want my items. It isn't my fault their shipping partner has issues with shipping and shouldn't be taken out on the customer! I am utterly disappointed and appalled at how ridiculous they are handling my issue!
Dear Micmic, Thank you for shopping on Yoins and we are sorry to hear the shipment delayed. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners,there might be a slight delay. Sorry for the inconvenience caused. We totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you. Besides, during international transportation, there might be some unavoidable solutions which might result in a slight delay. Shipping time is estimated and commences from the date of shipping, so it may take longer than expected date due to invalid address, customs clearance procedures or other causes. If you do not receive your order within the specified time we promised, please feel free to contact us, and we will try our best to provide you with acceptable solutions. And we would suggest you to wait for an extra week and consult the local post office as sometimes the parcel has already arrived at the destination or it is waited for the delivery process and the parcel is held by the local post office, but the tracking information has no update. And if you still cannot find your parcel after that, please feel free to contact us,and we will offer solutions accordingly. (a resend or refund) Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Looking forward to your contact. Yours sincerely, Yuki
I ordered items from yoins in november last year. First of all it took over two months for all the items to arrive with minimal information, second of all, they were not good quality. There were loose hems and and threads sticking out. I'm giving 2/5 stars because in the end the products actually did arrive, I had started to think they never would. But since the clothes aren't wearable anyway, it doesn't really matter that they did...
Dear Linn, Thank you for your feedback and we are really sorry about all the inconvenience caused. Inflected by the Christmas, New Year and promotions, the amount of order is huge during the past 2 months, which results in a slight delay on dispatch and shipping. And there might also be some unavoidable conditions during transportation. We are really sorry about the delay and if you cannot get the parcel within our promised time, please kindly contact us, we will arrange a partial refund as compensation accordingly or other discounts. And for the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or free return for the problem items which have sufficient proof to confirm the issue you mentioned.） Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html In your case, as we cannot find your order information through your user name, would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Looking forward to your contact. Best regard, Yuki
Do not buy from this company. Ordered 6 items and was only able to keep 1, a couple was just because I changed my mind. 1 dress I ordered didnt look anything like the photo, was completely different and the rest of the items were such poor quality it was awful. I've been trying to get a refund for over a month now, I've had 1 item refunded but trying to sort the remaining 4 items. Think I've sent over 12 emails saying the same thing in every one but they either don't read them properly or just don't care. They are denying receiving the clothes back even though I tracked the parcel and it has definitely been delivered. I will not be giving up until I receive all my money back and definitely will NOT be recommending them. The only good thing is they are polite in their emails but that's about it.
Dear Alice, Thank you for your feedback and we are really sorry to hear that you are not satisfied with our products. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.） For the returned items, for providing a better service, we can arrange you a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and order amount does not exceed US$100. If you cannot offer us a receipt, we will confirm your returned parcel with our warehouse and arrange the refund for you after confirming reception. In your case, in order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. If you need any further help, please do not hesitate to contact us. Best regards, Yuki
DONT WASTE YOUR TIME ORDERING!!!! I received two tops out of 5 smh ,Quality is poor now I’m trying to get my refund but the customer service number is useless on there page
Dear Nicoletta, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are sorry to hear that you are not satisfied with our service. You could call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday for help. The number is valid, please contact us at working time. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Please log into your account on the computer to click the "" After Services "" button within 30 days of receipt and submit return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions. If the process above is difficult for you, you can provide us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Yuki
I'm so freaking upset! Not only did I waste 80$, the order took almost two months to get to me!!! Don't waste your time or money! All of this stuff is coming from a sweat shop in China!! The quality is terrible, it's made out of the same material as a Halloween costume is and is not at all what it looks like in the picture. I'm more than dissatisfied!!!
Dear Brittany Ramirez, Thank you for your precious feedback. As we check that your order was placed on Jan.2, and the parcel has already been delivered on Jan.16, which has not exceeded our promised time. For Standard Tracked Shipping, normally it needs 7-16 working days to transit to the US. We are sorry to hear that you are not satisfied with the product quality. We have strict quality control before items are packed and shipped. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.） In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. We are improving our whole service and will offer you a better service and shopping experience. Looking forward to hearing back from you again. Yours sincerely, Yuki
Quite frankly, don't bother, I ordered a first time and the clothes rrived, bad quality and bad size, as in too big although they had a size chart. when I complained, i got the 8€ refund. Second order, ordered smaller, to be on the safe side. The order never arrived and when I asked for a refund, I received a stupid excuse.
Dear Cazz, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. Our items are true to size, and you can see the measurement details on the product page after choosing the size you want. If you find that the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of the measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.） We are really sorry to hear that you have not got one of your order till now, but please rest sure that we will try our best to help you solve it out. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, Yuki
Do NOT waste your money on EXPRESS shipping. It will still take just as long to arrive, if not longer than it would with regular shipping. I placed an order on January 2nd and now It is the 14th and my package hasn't even made it to the U.S. yet. They did not even ship it out until days later. It has been in Dubai since this past Saturday. I needed it for a vacation I am leaving for in the morning and I thought the $28.00 for "Express shipping" would have it here in time. I have spoken to more than one person about getting my shipping money back and none of them seem to understand why I am mad and just keep repeating that my package "is on the way" I only gave it 3 stars because I do like the quality of the clothes. Just wish they would not have Express as an option for shipping if it is still going to take over 2 weeks.
Dear Kristin, Thank you for your order and your recognition of our products. And we are sorry to hear that you are not satisfied with our shipping service. If the items in your order are all in stock, the parcel could be dispatched within 2 working days. For express shipping, normally it takes 5-8 working days to transit, except legal holidays and weekends. And during the shipping process, there might be some inevitable issues which might result in a slight delay. If you cannot get the parcel exceeded our promised time, would you please contact us with your order number? We will check it for you and offer a corresponding refund for you as compensation for the delayed shipping. Would you mind contacting with us through the bellowing ways? A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. Looking forward to your contact. And sorry for the inconvenience caused. Yours sincerely, Yuki
Ive ordered from yoins a few times never had a problem. This time my order got lost but an email to the company and they have resent it, i will carry on ordering from them fantastic service.
Dear Debbie, Thank you for your comment. We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to your visit again. Best regards, Yuki
共 813 条符合条件的评价
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