Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
It's always a big pleasure to shop with Yoins. Usually I get the orders after three weeks into my country. I never had some trouble with something. Also the customer chat (when you've got some questions, or problems) is very comfortable. Very helpful and friendly. I highly recommend it!
www.yoins.com 回复2020-06-02
Dear Anonym,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
JUNE
I didnt even want to give 1 star as they dont deserve any.
waiting weeks for my items. was excited when they finely arrived. only to discover the tops I ordered look nothing like the ones on the website!
very poorly made, ill fitting, cheap material, look awful!
the sleeves look ripped!
avoid this website.
I'll never use again!
www.yoins.com 回复2020-06-02
Dear kim whitmore,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers, and problem part of the received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
My order (#82561072) is at 63 days in transit. I have had conversations back and forth with customer service, with the only solution given, is to wait longer every time. I do not believe I will ever receive this order. Very, very disappointed. I guess the way this website scams you out of money is they send your order the first time you order from them, then once they have your trust and you spend a bit more money, they scam you out of it by not sending the package. Seriously, what is the point of us paying $$$ for shipping when it takes months? Doesn't make sense.
I feel very certain that I have been scammed out of money just for a couple of dresses. If you do not provide a proper solution for me, I will be reporting the activity on my card as fraudulent. That is what this is, fraud! Despicable service!!
www.yoins.com 回复2020-06-02
Dear Jen,
We are sorry to hear that this misunderstanding caused.
If there is any out of a stock item in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Because the logistics delays could be affected by the bad weather condition, customs issues, strikes, transports, public holidays, and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions. Please be aware of your email box with yoins account as our support team has contacted you the logistics information there.
We value our customers and hope you maintain our further cooperation together. Hope to hear from you again.
Kind regards.
JUNE
My parcel was ordered weeks ago and has not arrived and according to their delivery service my tracking number is not even recognised.
I can’t shake the feeling that I, along with others by what I read, have been swindled.
Be warned other buyers, I do not believe this to be a genuine retailer.
I just hope I can get a refund but wouldn’t be surprised if they fob me off.
www.yoins.com 回复2020-06-02
Dear Pamela,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
JUNE
Had good back and forth communication when first ordering but nearly two months later, I still have not received my items. Along with no correspondence to my emails regarding this matter.
Tracking also does not state where my package is or how long it will take to be delivered. Very disappointed.
www.yoins.com 回复2020-06-02
Dear Kasey,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
Cheap Chinese made crap that look nothing like the advert. Refund! Forget that they refuse. STAY CLEAR OF THIS SERVICE
www.yoins.com 回复2020-06-02
DearKar Ann,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
I ordered a dress early april and its nearing the end of may. Order states it shipped april 27th however still have not received the dress and now tracking states it wont be here until mid june or july. I ordered the dress for a may 30th event. Yoins does not repond to inquiry/complaint. I absolutely do not recommend purchasing from Yoins! Furthermore i believe Yoins to be a Scam! My star rating is truly a Big Negative 10.
www.yoins.com 回复2020-05-25
Dear Teresa Hayton
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners,there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
Worst customer services EVER!
Placed an order for a pair of shorts which looked ugly and the material was poor quality. Tried to return it right away but the team keeps making excuses and keeps replying that they will get back to me in 48 hours but they never do!! It’s like they wanna keep my money and they don’t care if I’m unhappy with the item. Most companies offer a returns address and a returns slip to make the returns process as straightforward as possible but Yoins doesn’t do that! Absolutely horrible.
www.yoins.com 回复2020-05-25
Dear Amanda Whitington
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Joshy
First time buying a dress money paid but i did nt receive an email confirmation talk to customer representative and they keep asking the same thing told me they are going to speak with the relevant person but nothing we are going back to square just pretending that they care but they just dont want to refund your money as i ask after exchanging emails
www.yoins.com 回复2020-05-25
Dear Aina
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners,there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
I ordered a dress April 1st and received nothing. When I contacted them they asked if the address was right..it wasnt so I corrected them. Now they just keep sending me the same email asking if my address was correct. So I have zero hopes for this dress or a refund..and IF I do get it I bet it wont look like how its displayed.
www.yoins.com 回复2020-05-25
Dear Renee
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
horrible horrible horrible
ordered my clothes at the beginnig of april, im nearing the end of MAY and they said i wont get my clothes until JUNE - AUGUST
HORRIBLE service and 100000% a SCAM
www.yoins.com 回复2020-05-20
Dear Chiara Vaira
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
The delivery was quick, but the clothes themselves were nothing like in the pictures, made from low quality fabrics and with some seams ripped. Tried to return through the website, submitted a request and no one ever got back to me. If you don’t like wasting your money then YOINS isn’t the store for you.
www.yoins.com 回复2020-05-20
Dear Sebastian Książczyk
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Joshy
I ordred 2 dresses they did not arrive at stated time . I emailed twice no response. Dresses arrive i want to return 1 no respone from my email
www.yoins.com 回复2020-05-20
Dear Linda
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
If you have low expectations, they aren't low enough!
Caveat emptor! Ordered from yoins with low expectations they would deliver anytime soon. Much to my surprise, my low expectations were too high! Ordered the product and immediately received a shipping confirmation from this scam site called 17Track. Seemed a little sketchy and did some research into 17Track to find out it is a scam site that provides inaccurate tracking information. After waiting a loooong time, I finally reached out to see if I could get a refund and after a grueling conversation I was able to get a real carrier tracking number only to find it had not yet shipped!!! Same crap everyone is talking about; "please just wait a couple more days". Contesting the charges with Paypal now; see what happens!
Wanted to provide a further update- It has now been one quarter of a year and the tracking number that was supposed to be my shipment still remains in "pre-shipment" status; hasn't changed status in 3 months! Yoins is not focused on customer service and doesn't really care about when you get anything. While I was able to dispute the charges with paypal and get my money back, this was an epic fail that turned into a giant pain in the @$$! If you should decide to order from these folks, please understand that the fashion you are ordering had better be in style next year because that is when you might get it. Personally, I would encourage paying a few bucks more, ordering from someone local and get it for the season you want, and in the year you expected to wear it!
www.yoins.com 回复2020-05-20
Dear Jonathan Danfoss
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners,there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
I ordered a pair of shorts, they turned up NOTHING like the photo!!! Imagine pulling the mankiest pair of jeans out your wardrobe and cutting half the leg off ...tah dah hey presto that’s clearly what YOINS did! I wish I could add photos to this review, honestly it’s hilarious.
Other items I ordered were extremely poor quality and disgusting material.
Don’t order from here.
www.yoins.com 回复2020-05-20
Dear amy holloway
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
If I could give less stars I would. Order disappeared despite being shown as in transit. Still no sign 6 weeks later. Customer service is a bot called Sylvia who keeps asking for more time. Refund continually requested as the package has clearly never left. Refund continually refused. I've contacted my credit card company to have these guys blacklisted.
Don't bother ordering from these guys. They're a scam.
www.yoins.com 回复2020-05-20
Dear Paula Dempsey
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
I have to give this company a great review. I ordered clothes from them. I got an email from them and from Hermes to say that my parcel had been delivered. They had tracking information too to say it had been delivered even though it had not been delivered to my house! I spoke to my local post office who told me no one was signing for deliveries just now due to social distancing and the signature for my parcel could have been the delivery guy picking it up from the depot. I then tried to claim back from paypal but lost case as they had provided tracking details. So I started a live chat with them with a girl called Olivia. I explained the situation to her. She did look up my tracking number and said it was showing as delivered but she would still try and help me. She told me to wait until the 7th may just to see if it turned up and if not she would resend order or give me a refund. I got back onto live chat yesterday and was lucky enough to get Olivia again. I said parcel had not turned up so she asked me did I want a new order sent out or a refund. I told her I would just take a refund. She told me she would process I and it would be back to my account within 3-5 days. I was a bit dubious but sure enough just had an email from pay pal to say I have received I refund! Check my pay pal account and sure enough the refund is there. So I can only say my experience with them has been great. First class service!
www.yoins.com 回复2020-05-20
Dear Lesley Bell
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Joshy
If I could put 0 stars I would have, waited weeks after paying for 2 dresses...delivery date came and went, have messaged and get automated replies...I keep asking if dresses have been sent or request a refund ..no reply...the tracking number they gave me doesn't work...dresses.look so nice but all along terrible service and I want a refund or my 2 dresses...steer clear terrible company...
www.yoins.com 回复2020-05-20
Dear Sharron Searle
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
The shipping was RIDICULOUSLY long. BUT the product is great :) I received a blue dress exactly how it was pictured. I've ordered more and now that I know it will take 30+ days to arrive, I am prepared.
www.yoins.com 回复2020-05-20
Dear Jessica Hartman
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Joshy
Placed an order and they gave me a tracking number for DHL, DHL repeatedly told me only a waybill has been made, but no order for pick up. Yoins customer service keeps saying its left the warehouse but impossible to track. I feel like I lost 160 euros for nothing.
www.yoins.com 回复2020-04-30
Dear Stephanie Van de Riet,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Please be informed that in order to utilize the source of airline and logistic service better, longer process time and postponed delivery may occur with some orders. In some regions, the shipping service may be suspended due to the temporary ban on flights. We do apologize for any inconvenience caused by the issue and will closely observe the latest shipping service.
We checked that your order is still within the expected delivery date, and we have confirmed with the DHL, who told us that there will be some delay, but will still try to ship your package as soon as possible. Could you please wait with patience?
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Grace
Novant
Vakkerlight
Newchic
Coppersoul