Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
www.yoins.com（www.yoins.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 813 条用户评价，属于购物与时尚分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评。数据最后更新于 2026-10-24。
I can honestly say every item I have received from Yoins have been quality, fitted well and look lovely. Thank you
Dear Sharon, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, June
Have just received my items from Yoins after nearly 2 weeks from the date of order( which is not too bad considering the fact they’d been shipped from the US). I ordered 2 tops and 2 dresses. In general, the clothes look nice but when I tried them on, they didn’t fit perfectly like seen in the pictures. The ruffles in one of the dresses and the top are quite stiff( both items made from polyester) and they don’t fall flat nicely but kind of protrude. One of the dresses is really nice but again fitting is not great as has got big cutouts under the arms which need alteration.I’m not going to return them because my mum is a tailor so can do the alterations for me to make the items fit better. Otherwise, I would. I would say if you want to order from Yoins, you can try them out but order a few items to see if you like them or if they fit. I had loads in my basket but ended up with ordering just 4. Check the sizes carefully. Personally, I don’t think I will order again as I expect perfect fitting and nice materials. I’d say they are just average and the items looks prettier on the models than in reality.
Dear Anna, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.） Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, June
Bought some strapless tops no elastic so my boobs fall out I'm a 34c the fabric is see through very very cheap and feels itchy on skin I got a medium size more like a large as no elastic in fabric mine will go in bin or clean the toilets as that's all they are worth. Refund you ask? Better chance in hell. Rubbish Hong Kong crap.
Dear Caroline Attwell, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.） Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, June
Firstly, I will state i did not have a problem with the time it took to receive my items. The dress was perfectly fine. The fit was good. The shirt had a very obvious defect. The string that connected a button had accidentally been sewed to a random part of the shirt making it unwearable. I immediately contacted the company. After a day or so someone got back to me. I sent them the pictures of the defective shirt. They told me I would need to return the item at my expense. Or they would offer to sell me another shirt with a 20% discount. I explained I did not want to spend more money. I only wanted the item I originally purchased, but i didn't want to spend any more money.. i have not heard anything in days. Sooo. Here we are...
Dear Ludonna Craig, We apologize for the inconvenience caused. For more details on after-sale problem,In this case, could you please contact us and ? So that we can check more details and offer corresponding reimburse for you. You can try the bellowing way to contact with us: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. Hope to hear from you. Best regards, June
AWFUL. I am from Greece and I am waiting about 3 month to get my order. They didn't and they still don't answer to my mails. I tell them I want a refund and the don't and answer. AWFUL...
Dear customer, We are sorry about the delay. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”. Hope to hear from you. Best regards, June
Placed an order on the 29th of May - over £100 worth, sadly without reading the reviews. Recieved an email telling me some of the items I ordered were out of stock....about 4 items out of an order of about 15. They stated in the email that these items were likely to restock 'before 18/06/20' so asked them to proceed with the order.....assumed in my error that the remainder of my order would be sent and the other things would follow.....as they would with most other retailers. My order remained in processing for 19 days so used the Yoins live chat service and spoke to Olivia and Suzana, who were both very helpful but sadly stated that they had held my order because of the out of stock items and when I asked about stock availability was told it would be a further 15 working days! This on top of potential dispatch and delivery time would take receipt of my purchases to late july/august at best. I am trying not to be derogatory, but sadly can find little to be impressed about. This company, unbeknown to myself at the time of my order is clearly based in China which means there is no logic to how they do business! No body wants to order summer clothing only to have them likely turn up to late in the season to wear them. Not at all good enough! Yoins if you want to sell to European or indeed global buyers you need to improve your service, I for one would neither recommend nor use again!
Dear Hayley Capel, We are sorry to hear that this misunderstanding caused. If there is any out of stock item in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience. Because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out. If you do not receive your order within the specified time, we will provide you with acceptable solutions. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, June
Waited an entire month from ordering to receive and was beginning to think I wouldn’t get anything and had been scammed. Emailed as such and was told to wait another 14 days!! No offer of resolution or apology. Eventually my order did turn up, now these clothes look amazing in the photos so the marketing team has definitely done an amazing job! In reality though, rubbish cheap material, weird shaping and sizing - I ordered a bunch of tops all size 12 some were huge others were tiny and they looked NOTHING like the pictures. I askEd to return and the company kept putting off actually providing return details making it as awkward as possible. You only get responses overnight (pretty sure it’s a chinese business) so each communication takes 24 hours. They then sent me a fake address to return to (in England) which I only clocked cos I didn’t recognise the name of the place and googled. I then emailed again asking them to confirm and they admitted that was incorrect and sent a totally different one! I then made sure to send special delivery (£9 out of pocket!) because I couldn’t trust they’d try and wiggle out of refunding me. This is what they’d also stated I had to do in the refund statement - cheeky buggers making it as difficult and annoying as possible to return so you might just keep their tatty clothes! Now I know for a fact they received the parcel 3 days ago but the response I got when enquiring if they have received and when I will be refunded yesterday was could I show them the tracking number and proof of posting! Dodgy as hell they clearly scam people saying no parcel received if you decide against paying ridiculous postage fee to return! Will be interesting to see how it pans out, worst case I will reverse the payment via PayPal but still let this be a warning to anyone considering - Forget it!!
Dear JJules, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid the unnecessary misunderstanding. And we do our best to improve the return process. We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again. Kind regards. June
I have been waiting on my order for 3 months. Each time I contact someone, they tell me to wait 7 days and call my post office, and if nothing, they will help me. Well, they have yet to do anything. They just keep sending the same email. I really wanted to make another large order, but I can't trust them.
Dear Lisa Simmons, We are sorry about the delay. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”. Hope to hear from you. Best regards, June
Their clothes are the worst quality and it took over two months to get them. I’ll be using my t shirts and sweatshirts as pyjamas. That’s all they are good for. Waste of money.
Dear Adela Pinnock, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, June
Ordered two weeks ago got told that my delivery would be on the 20th of june was worried after reading the reviews but I received my order today really quick delivery
Estimado Ruth Lamentamos el retraso. En este caso, ¿podría ponerse en contacto con nosotros y proporcionarnos su número de pedido? Puede encontrar el número de pedido en su cuenta Yoins- "ver pedidos". Para que podamos verificarlo. Puede intentar la siguiente forma de contactar con nosotros: A. Contáctanos por correo electrónico ([email protected]); B. Envíenos el mensaje a Facebook (https://goo.gl/s84jN1) o Instagram; C. Comuníquese con nosotros directamente a través del chat en vivo (https://www.yoins.com/Yoins-Contact-Us-a-33.html), preste atención al horario de trabajo para evitar cualquier malentendido innecesario. D. Llámenos al 00852-21364966 de 7:30 a.m. a 10:00 p.m. GMT + 08:00 de lunes a viernes. Además, también puede verificar el estado de su pedido de acuerdo con la ruta, "Mi cuenta-Ver pedido-Estado del pedido". Esperamos oír de usted. Atentamente, June
Iv always liked Yoins but always worry re sizing I ordered a jumper size medium like the previous one that I ordered but it's so small so can't Ware it I'm really disappointed as waited nearon 3 months for delivery not sure what's gone wrong because normally ther perfect very disappointed 😞
Dear Barbara, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, June
After a month waiting on my order it finally arrived today. I ordered 2 tops, large, the tags say XL. I top is so small its like a childs top and the opening in the back is so wide, awful! The second top is no better, they seem to have forgotten to stitch the front, every thing is exposed. To say this gave me a laugh is an understatement! I could not even be bothered to look for a refund. Lets just say i will never order from this site again.
Dear Donna White, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, June
Dear mary jo skutnik, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again. Have a nice day! Best regards, June
Quick deliver and experience using their app is brilliant. Continuous updates on my order and when I had questions someone was always happy to help. Quality of clothing is brilliant. One very happy customer 😁
Dear Kira Watson, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again. Have a nice day! Best regards, June
YOINS Because the 2 items I ordered were beautiful & perfect fitted great too Also the shipping was very quick & would recommend this app to all my friends & will continue to keep ordering.
Dear Sharon Reynolds, Thank you for your comment. We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to your visit again. Best regards, June
Very bad service!!! Items arived too late, quality is different from the picture on the website. Bad quality! I asked many times to send me a return label and still didn’t get it.
Dear Karolina Bim, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.） Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, June
Second time ordering from Yoins and surprised how quickly items arrived during Lockdown. Material not always as expected from the picture but sizing is pretty correct. Will continue to use.
Dear Lucy Johnson, Thank you for your comment. We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time. Looking forward to your visit again. Best regards, June
I ordered 2 dresses on 23rd April 2020 still nothing has arrived to this date, although when tracking it says delivered!! I contacted the company and they said wait another 30 days. Dissappointed to say the least ☹☹. Would never order from them again. I have been in touch with the company by email, and after a lot of correspondence, much of which is repeated and mis understood,they have said they will refund my money. I shall now see if they honour this in the 3-5 working days that they say!!!
Dear Amanda Macnicol, We are sorry about the delay. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”. Hope to hear from you. Best regards, June
following receipt of my order, all of which needs to be returned due to not fitting, Yoins have not kept to their agreed time to review my return requests - these should be reviewed within 24 hours - I raised the returns on the 22nd May and they still have not be confirmed. Yoins have also ignored 2 or more emails that I have sent trying to obtain confirmation that the items can be returned (within 30 days for an exchange or refund) and to which address they should be sent. The sizes are inconsistent - the quality is as you would expect for the price you are paying.
Dear JM, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways: A.Contact us by email([email protected]); B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram; C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution. Hope to hear from you again. Best regard, June
I ordered two dress and a top first week of April. Trying to track my parcel but the tracking number must be fake, couldn't see anything. Chat with someone on live chat and was advised that due to covid19 and causing the delay. After that I got a email stated that I would receive my parcel before 28th of May. We are in June now and I believe that it's a scam. I received some of my other orders from China and can't believe Yoins orders are taking too long or don't know whether I will receive them.
Dear Maryanne Job, Thank you for shopping Yoins. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account. If you need any further help, please do not hesitate to contact us. Best regards, Yoins team
共 813 条符合条件的评价
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