Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
No refund
returned my items as they was to big and not very good quality I washed my receipt of the post office
Got the time date I sent them over 3 weeks ago
I rang everywhere to fine my parcel
They must have and just don't want to give me a refund as I've complained about the quality
www.yoins.com 回复2020-09-08
Dear Sara,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
June
Received pants that were bigger than expected but I will work with them. The actual size and the tag size confuse me
www.yoins.com 回复2020-08-27
Dear Deshina Wilkins,
Thank you for choosing YOINS. Thanks for your feedback. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
June
I've tried and tried to get a returns label for two items sent that were completely the wrong size and cheap skimpy fabric, constantly unable to access the email address or phone number. Disgusting way to treat people. Do yourself a favour and steer well clear of this company.
www.yoins.com 回复2020-08-27
Dear Marty,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
This is June, your dedicated customer service agent.
We regret to inform you that we are not able to assist you in a better way here. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check more details and offer corresponding reimburse for you. Would you please contact us at [email protected].
Hope to hear from you.
Best regards,
June
Will not shop here again. Delivery took over three months. I believed the package to be lost so I mailed customer support which I must say answered me rather quickly but could only tell me the package had been shipped. Got the clothes today and they are not like the pictures. The dress I ordered was ok but the fabric feels cheap. The top I ordered was the worst. Horrible, horrible fabric and the zipper accent for the front of the top was crooked. Which is quite noticable. So my experience of this company is not a positive one.
www.yoins.com 回复2020-08-27
Dear Sofia Wallbom,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy.Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers, and problem part of the received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
I was very pleased with my purchase. Shipping was very fast, product as described with a reasonable price. I will continue buying more stuff from you. And as a happy customer I want to thank you for your good service!
Alina H.
www.yoins.com 回复2020-08-25
Dear Alina,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
June
I want to complain about my order 1322. I paid for Appliques V Neck Short Sleeve Trumpet Party/cocktail dress and I received the crap and cheap blue dress. The dress is not similar at all with the pic dress in their website! I already emailed the customer service but no reply at all! I want my money back!
Unsatisfied customer,
Jaqueline
www.yoins.com 回复2020-08-25
Dear Jacky S,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
This is June, your dedicated customer service agent.
We regret to inform you that we are not able to assist you in a better way here. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check more details and offer corresponding reimburse for you. Would you please contact us at [email protected].
Hope to hear from you.
Best regards,
June
Well at first i was very mad with Yoins because i had problems with my delivery.
They send my items but my local post did not send me any notification when to come to pick it up my package! So my delivery went back to China! I was really mad!
So after i contacted Yoins Costumer Service and emailing each other probably 27 email back and forward (i must say it was really annoying) and when i asked them to resend my order back to me they told me to pay 40% of price that i've paid for my items.
I felt angry and frustrated but i've paid and you know what they really have resended my order!!!! So today i picked up my package and im really happy with my items that i've ordered! They fit me perfect and its nice quality! :)
By the way i must notice one important thing!
The updates of my delivery (where you can track your order) went to the spam email thats why i did'nt see when they send me the email that my delivery has arrived to my country. So if your local post will not send you any notification you will miss your delivery and they will send it back to the sender!
Anyway just wanna say BIG THANKS to Yoins!!!!!! You are NOT scammers!!!! and i apologise for my previous post the one that i 've already deleted. :) I will definetely order again from Yoins! 😊 👍
www.yoins.com 回复2020-08-18
Dear Rita+Brendson,
Thank you for choosing Yoins and we apologize for any inconvenience caused.I'm sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We are truly sorry for any inconvenience it caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
June
I placed a large order and received items that were such poor quality they were completely see through. I underwent the 27 step return process and have sent the items back with confirmation that they were received in their facility over 14 days ago. Every time I email their customer service they ask for the tracking number and order ID to resolve the situation, which I have provided on their website and via email 13 times. Have I received a refund. No. This place sells cheap crap and then make it impossible to return or resolve issues.
www.yoins.com 回复2020-08-13
Dear Candace Barnes,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to incomplete information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
June
I can honestly say I have never had ANY issues with shipping or product. I have had 7 orders now and have had one item damaged. I contacted customer service and within a day had an email with options for exchange/return. My replacement garment was sent out within 2 days of contacting customer service. I will continue to order product as I love the selection and prices!
www.yoins.com 回复2020-08-13
Dear Brenda Hornby,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
June
I love your clothing, I love the quality and comfort as well! They hold up well to washing and drying, I also love that you have larger sizes, it’s hard to find stylish clothing in larger sizes for men.... I just placed my 4th order in the last 3 months and I couldn’t be more pleased! Keep up the good work!
www.yoins.com 回复2020-08-10
Dear Cheshire Cat,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
June
I wanted so much to buy a lot of beautiful clothes that I have seen on this page but seeing these reviews, the better step. The truth is that reading all these ugly comments is terrifying, I have not seen any positive, it must be fraud.
www.yoins.com 回复2020-08-10
Dear Frances Gonzalez,
We are sorry for leaving you with such an impression. We show all the policies on our website.If there is any question, no matter Pre-sales or after-sales issues, please help for free to contact us：
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
If you need any further help, please do not hesitate to contact us.
Best regards,
June
They deserve a zero. Horrible customer service and bad quality! They claim free returns but it is not. Purchased 4 dresses from them one was huge obviously not the correct size. I emailed them several of times and even messaged them on fb as directed from their website and no replies.
When they did they told me to take pictures and send proof it was the wrong size. I did and they just said they would give me 20% refund with 50% off coupon. I said no of course because it's not like I can wear it even if I keep it. They gave me a few options which all led to me having to purchase more items in replacement of the other and having to pay shipping. I told them no thank you because I would be losing out on money I shouldn't have to due to their wrong sizing. They just finally told me to ship it back for free but will only refund once they've received the package not including any shipping I paid. I've been scammed before from other similar sites where they lied that they never received the item back and never refunded me so I didn't want to risk it. Don't waste your time and money. Other dresses I bought with this purchase is cheap too. Material is not good.
www.yoins.com 回复2020-08-07
Dear Pacee Vue,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
As the postage has been spent on sending the package, we will not refund the postage. But we will arrange a refund for you after receiving the return tracking number.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Best regard,
June
I just ordered two items last week and I had to email them because I never got a confirmation email or tracking number. Their reply sorry we can't find your order! Oh but you were quick to take my money you theives!!! Ive emailed them numerous times and still get the same reply likes it automatically responds with that email back to me. I have contacted my laywer and I will take further action if I have to. Horrible customer service skills never again will I try ans purchase anything from this company. You people don't even deserve the one star I had to give in order to write this review!!!
www.yoins.com 回复2020-08-07
Dear Tamara,
Thank you for your feedback and we are sorry to hear that your shopping is unpleasant. We apologize for the inconvenience caused.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sometimes due to account security considerations, the system will automatically cancel the order. In this case, we have not received the payment, and the bank will refund the payment to your account within a valid working day. We look forward to your reply and give us a chance to explain.
Best regards,
June
Terrible.
My clothes never came and I still had to pay, and they added the wrong address twice, even though they were told the correct one. Don't buy from this place.
Edit: Despite receiving the answer below, I have not got my money back, nor received my order. They have shipped my new order to the wrong address, and ask me if I can fix this somehow. I have never in my life witnessed this kind of bad service.
www.yoins.com 回复2020-08-07
Dear Runa Røed,
Thank you for your feedback and we are sorry to hear that your shopping is unpleasant. We apologize for the inconvenience caused.
Since we do not have your order information and contact information. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
If we fill in the address incorrectly, we will resend or refund for you free of charge. We look forward to your reply or contact us.
Best regards,
June
Quality not great, returns difficult, refunds a myth
Quality not great - and the old adage ‘buy cheap buy twice’ certainly rings true.
The returns process is over complicated - you have to take photos of all your items - even if you didn’t get them out of their bags (you’ve just decided it’s all rubbish!).
After many many emails you get permission to return (well done if you get this far!!) I received a returns label that was complete gobbledegook - so had to request another.
Next make sure you track your refund - you might get an email saying it will be in your bank in 2-3 days, but it won’t.
If this happens email them again and get it escalated (really really well done if you’ve hung out to this far!) and expect another communication in - you’ve guessed it 2 to 3 days - saying that you’ve been escalated and they’ll be back in touch in 2-3 days.
That’s where I am at the moment. I’m holding out little hope of ever seeing my £40 refund.
Ironically all the communications are very jolly and ignore the fact that you’re being totally ripped off. It’s almost admirable!
My advice - go to good old Primark, H&M or Zara.
I received a prompt response to this review but unfortunately it just directed me to the email addresss I’ve already used, and a messenger service which immediately bombards you with special offers once you post your message. It also said that refunds take a while to process, my refund has been reviewed 3 times. THREE TIMES pay up please.
www.yoins.com 回复2020-08-05
Dear Catherine M,
Thank you for notifying us of your complaint, and we apologize for the inconvenience caused to you.
As refunds take time to review, if you have not received the refund within the time we told you, we are deeply sorry.
You can provide us with the order number/email address/full name/tracking number in the following ways:
answer. Contact us via email ([email protected]);
Send us a message to Facebook (https://goo.gl/s84jN1) or Instagram;
C. From Monday to Friday, GMT 7:30 am to 10:00 pm + 00:00 (00852-21364966) contact us.
We will quickly help you arrange a refund. I hope we can communicate well with each other and help you solve your problems with reasonable solutions.
Best regard,
June
Blackmailing Fraud - Holding my Order to Ransom - Changing Stories
I watch a lovely youtuber called youpenga (Candy) and after watching her review Yoins I really wanted to give them a go. I spent over £100 on an order of nice looking clothing. A few weeks later I get an email stating that the order has been returned to them and that If I can just check the address details as it couldnt be sent and they would re-send it to me. The last two digits of my postcode was missing. Normally the bank card will flag up if the address doesn't match or at the very least the warehouse would flag up an incomplete address before sending?!. I advise them the address with the missing last two postcode digits (maybe I can blame auto fill when it completes the box with a space on the postcode, or perhaps their website is only set up for zip codes). Then I get emails back saying that they will only send out the order again when I pay 40% of the value of the order. Alternatively I can cancel the order and only receive 60% money back. Since then I have had emails saying the order is now changed to LOST and also certain items are now out of stock. I have nothing for my money yet. The latest email from them shows a print screen of my order address as displayed out their system and my phone number in the postcode box. DO THEY THINK IM THAT THICK. They seem to be making out I have made this error now. Appalling appalling appalling. I sell clothes for a living and this is complete fraud.
www.yoins.com 回复2020-08-05
Dear Rachael M,
We sincerely apologize for the inconvenience caused.
As we believe in“customer first”.In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Hope to hear from you.
Best regards,
June
Terrible fraudulent company. No proper return policy, never received a refund. DO NOT TOUCH IT!
www.yoins.com 回复2020-08-04
Dear Kate St John Perry,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
You get what you pay for (cheap cheap cheap) and terrible returns policy
The website looks good and the prices are cheap, but my experience is you pay for what you get. The returns policy is dreadful, requesting against each item which cannot be submitted unless photo's of evidence are uploaded. Honestly, ASOS is miles ahead. I won't be using them again no matter how good the models and photo's make the clothes look. Lesson learned.
www.yoins.com 回复2020-08-04
Dear TJF,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B. Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
3rd time of ordering. Quality is nice. Shipping doesn't take long either.
www.yoins.com 回复2020-07-28
Dear Sherry Sitler Tschopp,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
June
I have been complaining for the last 3 months regarding the poor quality of the clothing and jewelery I received from this company. The complaint department all the copy and paste the same answer the refuse to refund my money back for the items I have purchased. They say they have never received my returns. I have gave them the tracking number which does say package been delivered. Lawrence keep on sending the same old story. I purchased clothing which was VERY POOR quality. I found the same items on wish and yion selling the at a higher price. Bad company bad .
www.yoins.com 回复2020-07-28
Dear SMH,
Thank you for notifying us of your complaint, and we apologize for the inconvenience caused to you.
Would you mind contacting us in the following ways and providing us with the order number/email address/full name/tracking number:
A. Contact us via email ([email protected]);
B. Send us a message to Facebook (https://goo.gl/s84jN1) or Instagram;
We will handle the refund process for you. Looking forward to your reply.
Best regard,
June
Novant
Vakkerlight
Newchic
Coppersoul