Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
First time.ORDERING from YOINS Jan 26 2021. Please take this review very seriously and Beware as they are a scam and DO NOT ship your items! A legitimate company will always always have valid tracking, which shows an up to date city of where your items are and when they are delivered. This pathetic company kept saying " don't worry you will get your items: despite no tracking thst shows wherr my order was ! I.asked 8 times to.be refunded and they refused so I had to file a dispute with Pay pal .. I finally received my refund via Pay pal not this B.S company after 2.5 months !!
Please do not chance it and avoid YOINS!
Regards,
Ms..Taylor
ONTARIO CANADA
www.yoins.com 回复2021-03-11
Dear Mango Smoothie,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We truly sorry for any inconvenient it caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
I place an order in February 2 2021 . I track the package so many times and I send emails , ask about this in a chat and only get excuses . DHL tell me they don’t send the package to them , only a label . I was so mad and disappointed , I work so hard , I don’t have many economics resources to buy clothes and lost my money because a company simply decided to take my money for
Nothing , this is not fair.
www.yoins.com 回复2021-03-04
Dear migdalia Rivera,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]?
Best regards,
Yoins Team
Do not trust this company, they offer free returns if the clothes don't look like they do online, the tops I ordered were floppy terrible material nothing like the photos online and they have messed me around for days now, you wait forever for the order to come also , steer clear of this company they do not stand by the offers or words
www.yoins.com 回复2021-02-23
Dear Shell Marie,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
I ordered something that looked great online. It didn't have the colour green. But I got in the post has the colour green. I don't even wear green. Only 1 star for delivering well ahead of the expected delivery date
from China to Ireland but the product is horrible. I wish I could share photos.
www.yoins.com 回复2021-02-23
Dear Bulelani Cornelius Mfaco,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
Very aggressive advertising, 90% of adverts on my phone I have seen since Christmas have been from these jokers, quite why I would be getting adverts for female cloths bought from who knows where when I am a recently single 40 year old male baffles me, but yet again most of advertising I seen been the same items over and over again from one accidental click when I did not lock my phone properly why? I wonder about the cost of there advertising and how much there moneys been wasted
www.yoins.com 回复2021-02-02
Dear CRISPIN MILLER,
We apologize for this inconvenience.Thank you very much for your feedback.
If you have any inquiries, please do not hesitate to contact us at [email protected]
Best regards,
Yoins Team
I just received my order today and WOW what a scam! I ordered 1 dress in a large and 2 dresses in extra large and they all fit like a extra SMALL. This was such a scam. I'm a YouTuber with thousands of viewers. I'm thinking of doing a YouTube video about this scamming company! Unbelievable!
www.yoins.com 回复2021-01-28
Dear Amber Gonzalez,
Thank you for choosing Yoins and we apologize for any inconvenience caused.We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We truly sorry for any inconvenient it caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
Yoins has a very misleading "Free Shipping, Free Return" banner at the top of their home page (at least during January 2021).
***I took a screenshot of the free return banner, so the Yoins response below is unsatisfactory. I just checked and it's even still live on their website.***
In the fine print that was hard to find, returns are only free if Yoins sends a damaged or incorrect product. If you ordered the wrong size or decide you don't like a product then you have to pay for the return. Customer service confirmed this for me. I don't know why they would plaster a deceptively misleading banner right at the top of their home page.
www.yoins.com 回复2021-01-05
Dear Victoria,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Our website shows Free Shipping over US$70. About shipping cost, you can refer to this link: https://www.yoins.com/Yoins-International-Deliveries.html
We have a 30-day return and exchange policy, if it is for personal reasons, you need to bear the shipping costs. Please check link as below to see return policy
https://www.yoins.com/Yoins-Return-Policy-a-20.html
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
I'm rating the customer service, not the website, never actually ordered anything but got my PayPal hacked so I needed to contact them and make an account.
Terrible. They keep sending you automated bot-like messages that are absolutely of zero use. Tried deleting the account after I resolved my issue, couldn't even find the deactivate/delete account option, contacted them twice, they told me they would delete it, three days later it's still there. Weird and frustrating. If you're tolerant to issues with your online purchases and deliveries, you'll lose your tolerance with this customer service.
www.yoins.com 回复2020-12-10
Dear Daria,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]?
Best regards,
June
HORRIBLE
NEVER PURCHASE FROM THIS APP THEY ARE VERY UNTRUSTED ORDERED 7MONTHS AGO .And I have not received my order ..No customer service at all no tracking..Don’t even waste your money here they are trash
www.yoins.com 回复2020-11-23
Dear Life of Ley _L.O.L,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]?
Best regards,
June
HORRIBLE!!! It’s going on 2 months I still have yet to receive my package and they kept telling me to wait, just to find out my package was lost!! Horrible company!!! Do not buy!!!
www.yoins.com 回复2020-11-12
Dear Lauren Nicole,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
June
I've first heard about Yoins in November 2019. I was skeptical since the clothes are coming from China and were really good prices. I have ordered 3 times from them so far. The clothes are a hit or miss sometimes. Some materials are really good and comfy. I read all the reviews beforehand to determine if I should purchase an item. But sometimes, there's no review. But for the most part, I like more than half the items. They got tons of cute and sexy clothes that I like. The sizing is a bit difficult. I always order XS or S, but sometimes the tag size is S or M instead. That confuses me....I haven't tried to return anything yet because I am too lazy to return 1-3 items only. I just give it to my friends. So I cannot comment on the customer service. It takes about 1.5-2 weeks for the delivery and I live in California.
www.yoins.com 回复2020-10-27
Dear Crystal Hsieh,
Thanks for your wonderful comments.
The Yoins team is very happy to hear such excellent feedback. Your affirmation is the greatest encouragement for our sincere efforts. Thank you for choosing us, we will provide you with more beautiful and high-quality products in the future.
Our size is International Size, and you can find the'size Reference' in the product link, Click to view size Conversions chart, and you will find the right size for you.
Have a nice day.
Best wishes,
June
I came across YOINS on FB and was hesitant in the beginning but when i ordered my first item i was so pleased to receive it so fast.
YOINs is the best!!!
www.yoins.com 回复2020-10-27
Dear Siddika Roshanali Ebrahim,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best wishes,
June
Not a reliable company. Bought 2 dresses that were never delivered and after complaining for more than a month was told they were “out of stock”. If so, why charge it from my credit card? Now trying to get a refund which also seems like an impossible thing to do. Never again!
www.yoins.com 回复2020-10-23
Dear Cris Miguens,
We are sorry to hear that the item in your order is still out of stock at the moment.
On the website product page, you will be able to view its estimated restock date.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected].
Best regards,
June
Claim on their site free returns but when s return is needed they claim its a personal reason so you pay shipping. Quality isnt the greatest.
www.yoins.com 回复2020-10-22
Dear Jessica Ruiz,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation.
Regarding the transportation cost of return and exchange, if you feel that the transportation cost is too high, we have more suggestions and better policies for you. We take the security of your personal information very seriously, you could contact us at [email protected].
Best regard,
June
SCAM, avoid. They do not send the products, then lie about it for months and do not give you your money back.
www.yoins.com 回复2020-10-22
Dear MinaLopez,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We truly sorry for any inconvenient it caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
June
The sizes if the products don't match the ones on the website
It took the order more than a month to arrive despite the express shipping.
The material described in the website does not match the one described on the physical product.
Very bad, I suggest you don't order here
www.yoins.com 回复2020-10-13
Dear Tania,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more bout our warranty policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
We take the security of your personal information very seriously, you could contact us at [email protected].,
Best regards,
June
I have ordered from them twice, since the virus hit! I was skeptical and worried the clothes would be that shiny polyester!!! Glad to say, they were NOT!!! I was happy with everything I ordered, will be ordering again, soon!
www.yoins.com 回复2020-10-13
Dear Kimmie,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best regard,
June
trouser size not as described on the website and ridicuously small - tried for a week to sort it out with them but they refuse to take back the item and refund the money because of the cost of transport (!)
offered me a third of the cost as a refund or I can get another pair for 50% off, I don't think so...
www.yoins.com 回复2020-10-13
Dear KEITH,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation.
Regarding the transportation cost of return and exchange, if you feel that the transportation cost is too high, we have more suggestions and better policies for you. We take the security of your personal information very seriously, you could contact us at [email protected].
Best regard,
June
Where do I even begin. I ordered my items a month ago and was unable to track the delivery with the information I was given. I received a notice saying it had been delivered but I received nothing, I work from home and was here the entire time. No reply back as to where my items are or how to proceed for a refund. This is a SCAM. DO NOT ORDER FROM THIS SITE. Lesson learned. If I receive my items I will leave a better review, but I am not hopeful.
www.yoins.com 回复2020-10-09
Dear Jennifer Nunes,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
June
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