Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
I must admit, I felt slightly hesitant about ordering due to the reviews on here (which is why I have decided to report back), but I decided to go ahead with the order. I am glad that I did! I am pleased to confirm that everything went smoothly.
Both items were shipped within 12 hours and arrived within a week. The designs were exactly what I expected / as advertised on the website, the correct sizes and the perfect fit. I am very happy with my purchase! Thank you!
www.yoins.com 回复2021-05-20
Dear Rory Duffy,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
They cancelled my order after they said it was shipped!!
I placed an order which supposed to be free express shipping according to their store policy .. paid for said it was shipped then a few days later I receive a cancellation email and the reason were that shipping was too expensive to my country 🤣🤣 such a great customer service!!
www.yoins.com 回复2021-05-13
Dear Samah Khattari,
Thank you for choosing Yoins.
We are sorry, but due to the changes in international logistics, freight rates may fluctuate recently. With limited resources, considering the safety and efficiency of transportation, we have been looking for reliable services to deliver packages. Hope you understand.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at [email protected].
Best regards,
Yoins Team
Dear Nya Robinson,
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We truly sorry for any inconvenient it caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
Clothing is mediocre at best- the clothing was ill-fitting and the costumer service is atrocious. Do not expect a refund on anything you order because you will not receive it despite talking to customer service. If you want stray threads hanging from each garment, then this is the site for you! I won’t order from this site ever again.
www.yoins.com 回复2021-05-10
Dear bj randolph,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a set of Pyjamas and instead, 1 month later I received a cheap damaged dress. This dress must have been worth £5 (if that), when I’d paid £25 for the item I wanted and never received. I tried to email YOINS but the website kept saying my order number didn’t exist in their system! I tried live chat, but no one answered. Finally I tried live chat again informing YOINS I am asking PayPal to investigate this and also that I was getting in touch with the ombudsman for my money back. Finally they answered me back and I did get a refund (shipping costs are none refundable). It was like getting blood from a stone for a response, if I could give them 0 stars I would. AVOID at all costs! ** They’ve replied to me on here which I can’t believe! Wow, if only you were this attentive and responsive when I was asking for help from you.
www.yoins.com 回复2021-05-06
Dear Jill
We are glad to know that we have solved your problems in time. We're really sorry about the order issues you experienced.We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yoins Team
Awesome prices, and lovely clothes. I've fell in love with Yoins!! May God bless your business continually 🙏🙏
www.yoins.com 回复2021-05-04
Dear Karen Griffin,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Do not trust this site, I order few items. they were deliver after a month with wrong size. So i asked either for refund or replacement and have been following up with them for almost a month now and every time these people say they will send a replacement item. and you get absolutely nothing for them.
www.yoins.com 回复2021-04-28
Dear Sam,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
I'm not sure why Yoins gets any bad reviews... I have placed 5 different orders and have received all but 1 (its processing as I type this) and the items were great! Also, customer service is excellent. I have used the live chat option and the representative has always been helpful if I had questions. It's 5 ***** Stars from me!
www.yoins.com 回复2021-04-28
Dear Sindy,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Very disappointed in my experience. They sent the wrong size, said they would correct it and sent the correct item. When I received it, it was again the wrong size. Both shipments took over 3 weeks and I was not able to wear the top for the vacation I was going on. I will not be purchasing again from this site.
www.yoins.com 回复2021-04-22
Dear Gianna Losasso,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
I placed a order and I have not heard from them, I’ve reached out to customer service 3 times only to be ignored a TOTAL RIP OFF, BEWARE BEWARE BEWARE!!!!!
www.yoins.com 回复2021-04-15
Dear customerGay Gayes,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
I give a star to be able to leave this review they take your money and never send merchandise dont buy from them awful experience tgey give you fake tracking number dont buy from them
www.yoins.com 回复2021-04-08
Dear Griselle Rivera,
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We truly sorry for any inconvenient it caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
Absolutely terrible company. My order never arrived and they said to ship it again I need to pay 40 percent or I can get a 60 percent refund. Absolute trash company
www.yoins.com 回复2021-04-08
Dear Jake Servas,
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We truly sorry for any inconvenient it caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
Junk. Product totally different from advertised picture and description.!!!!!!!!!!!!!!!!!!!1
The dress also doesn’t look anything like in the picture! there was an item missing and every article of clothing that I did receive was of the poorest quality imaginable. I thought this was an American-based company. The clothes looked like they came from a shady street dealer in a third-world country. The clothing looked nothing like the pictures and was thin, flimsy, terrible material. I wanted to return it, I was looking for the company's help to return this HORRIBLE DRESS THAN I DID RESEARCH ABOUT this company and able to get their HELP which is Eight fₒᵤᵣ fᵢᵥₑ ᶠⁱᵛᵉ ᵗʷᵒ ᵒⁿᵉ seven two four five THE COMPANY AND CUSTOMER CARE DEPARTMENT WAS GREAT AND THEY FINALLY PROVIDE ME A RETURN SHIPPING ADDRESS SO THAT I CAN MAKE A RETURN OF THIS CHEAP LOOKING, GARBAGE DRESS BACK TO THE COMPANY This was the first time I have ever purchased online from this COMPANY Lesson learned. I wish I would have done better research before buying. Would NOT recommend would NOT recommend would NOT recommend would NOT recommend would NOT recommend
www.yoins.com 回复2021-04-08
Dear Tanya,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yoins Team
HORRIBLE COMPANY, HORRIBLE DRESSS !!!!!!!!!!!!!!!!!!!!!!!
Totally disappointed with the clothing !!1111
The dress also doesn’t look anything like in the picture! there was an item missing and every article of clothing that I did receive was of the poorest quality imaginable. I thought this was an American-based company. The clothes looked like they came from a shady street dealer in a third-world country. The clothing looked nothing like the pictures and was thin, flimsy, terrible material. I wanted to return it, I was looking for the company's help to return this HORRIBLE DRESS THAN I DID RESEARCH ABOUT this company and able to get their HELP which is 8fₒᵤᵣ fᵢᵥₑ ᶠⁱᵛᵉ ᵗʷᵒ ᵒⁿᵉ seven two four five THE COMPANY AND CUSTOMER CARE DEPARTMENT WAS GREAT AND THEY FINALLY PROVIDE ME A RETURN SHIPPING ADDRESS SO THAT I CAN MAKE A RETURN OF THIS CHEAP LOOKING, GARBAGE DRESS BACK TO THE COMPANY This was the first time I have ever purchased online from this COMPANY Lesson learned. I wish I would have done better research before buying. Would NOT recommend would NOT recommend would NOT recommend would NOT recommend would NOT recommend
www.yoins.com 回复2021-04-01
Dear Rose Smith,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yoins Team
Received within a few weeks. The articles received look similar to the photos but the materials, the quality, the buttons etc are not the same. Out of 5 articles I will wear one and donate the others. Will not order via Yoins anymore !
www.yoins.com 回复2021-03-25
Dear Sabine Bandi,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team
I'm very hesitant to purchase clothes online. The few times I have - I regretted it. I was pleasantly surprised by Yoins. I purchased two tops and really like them both. The only thing was the sizing is off. I ordered small and they were not small definitely bigger. But they were still very nice for such low prices.
www.yoins.com 回复2021-03-23
Dear Voula Lirofonis Ioannidis,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Product quality is appalling. I don't even think it was polyester. Absolute tat.
"Free returns" is a joke. They make you jump through about 200 hoops, including asking them for a return wherein you have to fill out a form, then you have to print out their acceptance of your return, send the goods back and log back in to provide photographic evidence that you have sent it back. Even after all of that, I still had to contact them to get my refund, where they tried to claim that I hadn't followed the process. When i proved I had, it was just an error and all the standard platitudes they spout.
My advice to anyone reading would be to not order. If you have ordered, raise it as a fraudulent charge with your credit card company and refuse the delivery. Trust me it will save you time in the long run.
Oh and before some moron from Yoins tries to put some response here trying to suggest that you couldn't find my file to try to imply that the order didn't happen, my order number is 95724483 and your customer service chat agent, Gianna, was a badly trained liar.
www.yoins.com 回复2021-03-16
Dear P-Money,
We are sorry to leave you such an impression.
If you are not satisfied with the quality of our products, you can provide us with pictures for verification, and we will provide you with more and better suggestions to help you solve the problem. Thank you for your feedback, and we will try our best to improve the quality of our products. About the after-sales return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at [email protected]?
Best regards,
Yoins Team
Bought on 2nd Feb 2021 still awaiting refund March 10th
Bought on 2nd Feb 2021, checked status a day before it was due to arrive, said to contact them as item out of stock, after waiting over a month for my order, if I hadn't checked I would never have known. Thoroughly disgusted. Still awaiting refund for entire order on 10th march.
Would not recommend to anyone!
www.yoins.com 回复2021-03-11
Dear Lisa Munson,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Yoins Team