We apologize for the immense stress and service failure you have endured over the last 3.5 months, especially the initial, unacceptable delay in resolving your issue. While we appreciate the rating update, we fully acknowledge that this level of frustration is not what we're aiming for our customers., We apologize for the ongoing and damaging situation regarding the mandatory Agent Workspace upgrade. We'll need to stop this impending operational concern and the potential loss of your customers. To immediately assess an exception or deferral for this migration and connect you with senior support to protect your six-year operation, please email us with your Zendesk Subdomain, email address, and the most recent ticket number concerning the Agent Workspace issue at [email protected]
Hi Naila! We're so sorry to hear about your support experience. We've noticed that your ticket has been resolved. We apologize for the delayed responses and we'll make sure to provide better communication in the future.
We’re always looking for ways to improve, and feedback like yours help us in that process. Thank you.
We appreciate you bringing this to our attention. This isn't the support experience we want you to have—we're very sorry to hear that you had a frustrating experience with our support team. We'll look over your feedback as we strive to improve our services.
C
Chris Siegel · 写过 1 条评价 · 体验于 2025-04-17 ·
★★★★★
Zendesk 不提供支持支持。再见！
Zendesk，人工智能唯一支持收取真实价格的公司。如果您需要 Zendesk 的帮助，而 AI 无法解决您的问题或回答问题，那么任何具有人类智能的人都不会看到或接触您的询问。我不想免费使用这项服务，更不用说继续为一家根本不知道这个词的含义的支持公司付费。非常高兴能与我的组织一起探索其他选择，因为我非常有信心每一个选择都会为这个参与黑洞带来巨大的改善。
Zendesk 回复2025-07-15
Hi Chris, we're sorry to hear about your support experience and appreciate you sharing this feedback. We understand how frustrating it can be when support doesn't meet expectations, and we take that seriously. We'd love the opportunity to make things right—please feel free to email us with more details so we can look into this further at [email protected]
Thanks so much for the kind words, Daniel! Our team is thrilled to hear that our support team has been helpful to you and your team. We're always here if you need anything—don’t hesitate to reach out! 😊
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William Marin · 写过 1 条评价 · 已认证 · 体验于 2025-04-07 ·
★★★★★
平台很好用
该平台很有用，易于使用，并提供报告！
Zendesk 回复2025-07-29
We're happy to hear that our platform is useful and easy to use, and that you appreciate the reports! Thank you for your positive feedback.
