Zendesk (www.zendesk.com) has a 2.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 64% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-08-12.
The setup was confusing and took longer than expected. Definitely not worth the hassle for the price.
We sincerely appreciate your insights regarding our onboarding process. Ensuring our setup is intuitive and efficient is a top priority, and we are currently updating our guide to simplify each step for our users.
Awful customer service. The company they represent is SilverCity and they are a total ripoff in crummy (Chinese) quality. Ordered a pair of sandals that were too big and they reused to let me return them. Exchanged several emails with them but they would only offer a 20% discount on a new pair...why would I order a new pair when the first one didn't fit? Said "internationa shipping too expensive for us to refund"...then why are they in a customer driven industry but aren't customer focused?
Zendesk seems to represent scam companies. They don’t understand or are programmed to give repeated phrases and NEVER direct you to a human to resolve your problem. They represent AIORRAX, a scam company, and in my opinion, just served as a partner in Aiorrax’s scam. Zendesk is NOT very Zen. Bad name for a bad company. This is why AI will become the world’s bane!
Couldn't believe how quickly they sorted my problem thank you Zoe and the team
We're so happy to hear we could resolve your problem quickly! We appreciate you sharing your positive experience.
Poor, late, and money seeking support and success teams! I've been contacting them for days and they do not reply unless you want to upgrade or increase seats.
Please accept our apologies for the frustrating experience you had with our support team. We take your concerns regarding our response times seriously. Rest assured, we are currently auditing our support processes to ensure all inquiries are handled with the speed and care you expect.
The Bitcoinclub is the accesable app for earning bitcoin so I spins more I gotten more spins and assets and withdrawable bticoin .So before a month I shated my exprience and I have gotten 100 spin now I will won the 500 withdrawable btc Thanks the team
We are absolutely thrilled to hear about your positive experience with our app and your success in earning Bitcoin! It's wonderful to know that you're enjoying the spins and accumulating assets. We truly appreciate you sharing your journey with us and are delighted to learn about your recent win. Thank you for your fantastic feedback!
This company presumably get paid by tomtom sat nav company to provide a “customer service” experience that is designed to wear the customer down until they give up. There is nothing about the service that in any way offers the customer any assistance. They conveniently ignore Uk law and offer “support” to try to get you to ignore your rights enshrined in legislation! A number of grossly incompetent "customer service" companies openly admit to utilising this awful company. The customer assistants for TOMTOM UK are clearly based in the subcontinent. Companies based in a number of countries abbrogate responsibility for their customers by subcontracting to this appallingly dysfunctional service. I have yet to experience any company who passes on their responsibility to zendesk that offers two out of five star "service" total colour IT DOESNT WORK
Zendesk makes managing customer support simple, organized, and efficient.
We're so glad Zendesk helps make your customer support simple, organized, and efficient! Thank you for your kind words.
Never replied to my inquiries, ignored my attempt to request a reply. We are canceling our services with Zendesk.
We're sorry that we didn't get back to you sooner. Dropping the ball on your inquiries is not the standard of service we hold ourselves to. We'll take this as feedback to make sure this communication gap doesn't happen again—you can also send us an email at [email protected]
Biggest scam out there! Secretly charged my account $40.00 and keep promising a refund, but never send it! Piece of crap company that needs criminal charges levied against them!
2026 really not started well. I received poor support, faced bugs, and my account manager left Zendesk with no introduction to the new person who will take over. When trying to reach out to the support I had to fight with an AI bot who was "happy to help me" with my request to churn the contract. After escalating, I finally received some attention and help. Let see how things move from now. I really hope things will stay like this now and that it is not a temporary attention as the contract renewal is coming.
We appreciate you bringing these issues to light. We are actively restructuring our client handoff protocols today to ensure that when account ownership changes, your service standard doesn't drop. Your feedback is driving that immediate change.
Searching for historic info can be challenging
We understand that historical research takes time and effort. We’re actively working to digitize more records and streamline our search platform to help you find the insights you need faster.
Marcus was attentive and helpful but the request cannot be achieved. We are looking forward to more information about functionality that we can incorporate.
We appreciate your kind words about our team member. We are always working to expand our offerings and value your input regarding functionality.
knowledge and understading
Thank you for your kind words, Gavin!
SVENSKA Det här är praktiskt taget ett fejkbolag, undvik dem. Det tog 4 veckor att få batteriet (stod 10 dagar på hesmidan), om du försöker returnera det sedan kommer du få tusen frågor från "kundtjänst" och när du gör ditt bästa för att besvara dem får du dubbelt så många fler. Sen vill de ha videos, bilder i oändlighet som om du är en heltidsvloggare, allt för att de ens ska skicka returadressen! I slutändan kommer en riktigt drygt svar att för att du inte svarade på den 40000:e frågan så får du stå för frakten själv, trots att man lagt 5 timmar på alla korkade frågor. HÅLL DIG UNDAN från det här ski*företaget om du inte är ute efter en ny brevkompis! _____________________________________________________________ ENGLISH This is basicly a scam, AVOID them at all costs. First it took 4 weeks to get the battery, then when you try to return it they ("customer support") will ask you an rediculous amount of questions repetedly and demand you send them videos, pictures like a full time vlogger. Come on! And even if you do spend at least 5 hours of your life answering an rediculous amount of questions they just keep asking you more of the same. Anything to even give you the return adress and give you your money back (that your are entitled to acording to law)! Absolutely rediculous. Extremely time consuming. STAY AWAY, If you're not looking for a new pen pal. I would not recommend this company to anybody.
My experience of the “service” they offer through their TOMTOM desk is utterly abysmal. The responses are incredibly slow, they NEVER EVER answer the questions or points I make and simply repeat pointless answers so treating a grown adult like a mentally challenged 6 year old. Unquestionably the worst in the industry Weirdly I have had a message asking me which part of the service? All replies allegedly from TOMTOM are through zendesk and NEVER EVER reply to the questions or issues I raise
We hear you loud and clear, and we’re truly sorry for the frustrating wait. There's no excuse for slow support. We are overhauling our ticketing schedule and response targets today to make sure you—and all of our users—never have to wait this long for a thorough answer again.
Want five stars? Call an astronomer.
We appreciate your feedback and will look into how we can improve our services.
After 10+ years of using Zendesk, I have finally reached the point where enough is enough. Every single year, they push updates that somehow make the system worse. Not better, worse. It is honestly impressive how consistently they manage to break things that used to work perfectly fine. Now the latest disaster, the chat function is basically unusable. A core feature, something fundamental to any support system, and they have managed to turn it into a dysfunctional mess. This is not a minor bug, this is a complete failure of what the product is supposed to do. And when you contact their support, you do not get solutions. You get endless, confusing, and often completely irrelevant suggestions that waste your time. It feels like they are guessing rather than actually understanding their own product. Following their instructions is like going in circles with no outcome. After 15 years of loyalty, I am done. This is no longer a professional tool, it is a liability. Businesses rely on stable support systems, not on constant frustration and broken features. If you are considering using Zendesk, think twice. What you get is not improvement over time, it is a steady decline. This has gone from being a reliable platform to one of the most frustrating systems I have ever had to deal with.
A decade of partnership is something we don't take lightly, and we’re sincerely sorry that our recent updates have let you down. Hearing about your struggles with the new chat function and the time spent on support is a serious wake-up call for us. We’re sharing your insights with our development team to improve the platform's usability and our responsiveness. Thank you for holding us accountable and for staying with us through these growing pains. Please reach out to us via this email: [email protected]
Rockstar support website uses this software and it is one of the worst support sites I have ever used and you cannot get the information you need across to the right people.
Thanks for sharing your experience. We're sorry for the difficulty you had using our support site and for the incorrect routing. This isn't the standard of service we strive for. We’re digging into the site's layout and support pathways right now to prevent this from happening again. We appreciate your patience as we work to improve.
Zendesk creates bad customer service. I have dealt with them now several times for different companies. It is always time consuming and confusing to try to resolve issues over many days by email only. I (and the businesses involved) spend a lot more time for things that could be handled in 5 minutes verbally. And often things are not resolved at all. I do blame Zendesk for this, and think it is an outcome of their approach.
We apologize for the string of negative interactions you’ve had—this is exactly the opposite of the service we strive to provide. We hear you loud and clear on the need for faster resolutions and better communication. We’re taking your feedback to heart as we refine our training and support workflows to ensure a much more responsive experience moving forward. Thanks for extending your patience. You can also reach out to us via this email: [email protected].
101 reviews matching