Zendesk

We regret to hear of the frustrating experience your company has had with our live chat notifications and the unhelpful support you've received, Joy. It is clear that the intermittent failures—missing sound, pop-ups, and the constant need to refresh—are severely impacting your team's crucial KPI for chat response time. We apologize that this issue, which you have meticulously troubleshooted by checking all settings and clearing cookies, has not been properly acknowledged or resolved. We take the potential impact on your team's livelihood very seriously. Please provide your Zendesk Subdomain, the most recent Ticket Number you have for this issue, and whether your team is using the Chat Dashboard or the Agent Workspace at [email protected]

Thanks for taking the time to share your positive experience, Julie! We’re thrilled to hear that the introduction of AI features and the move to annual billing have been beneficial for you. We are proud to hear about Lucas—we’ll be sure to recognize him for his excellent and responsive support. It means a lot to know our team is making a real difference.

We're sorry for this sequence of failures, which is completely unacceptable and clearly led to direct damage to your business operations. It is unacceptable that you were misled about critical phone and SMS functionality, denied a trial to verify those capabilities, and then had your service cut off without notice, isolating you from your customers for a full business day. We need to escalate this immediately to our senior leadership to ensure your account is properly canceled, all payment pursuit ceases, and we investigate how these misleading promises and negligent actions occurred. Send us an email at [email protected]

We apologize that your request remains unresolved, Rhiannon. This is unacceptable, and we understand your frustration. To escalate this immediately and ensure you get a definitive resolution, please reply with your ticket number or any open ticket(s) from our team at [email protected]

We sincerely apologize for the experience you had during your renewal process. The behavior you've described—feeling bullied, cheated, and pressured into a service you didn't need—is completely unacceptable and does not reflect our values. We understand your frustration, especially given your previous positive experience. It's clear that the handling of your renewal was a significant failure on our part, and we take this matter very seriously. We are investigating this internally to understand what went wrong and to ensure this does not happen again. In the meantime, we want to make this right. If you are open to it, we would like to connect you with a different account manager to talk about your needs and find a solution that works for you. Your business and trust are important to us, and we are committed to earning back your confidence. Feel free to send us an email at [email protected] with your Zendesk subdomain, email address, or any open ticket(s) you have from our team.

Thank you for this feedback. It's a great observation, and we appreciate you sharing it. We agree that Zendesk is effective at solving tickets and meeting most organizations' day-to-day needs. We also believe that a great ticket-solving process is a critical part of a positive customer experience, as quick and efficient resolutions are often what customers want most.

Thank you for this feedback. It's a great point, and we hear you. Our approach has been to build a powerful and flexible platform that can be customized to fit the unique needs of a modern support team, rather than a one-size-fits-all solution. We believe that by providing robust building blocks, we can help companies create a support environment that truly reflects their specific workflows and customer experience goals.

Thanks—we're thrilled to hear you think so.

Thank you so much for this feedback! We're glad to hear that the agent was responsive and solved your issue so quickly. We'll be sure to pass this on to the team—they'll be so happy to hear that their efforts are making a difference.

We're sorry to hear about your experience, Gerome. The issues you've raised—from promises not being kept to difficulties with licensing and cancellation—are serious and completely unacceptable. This is not the experience we want for any of our customers, and we want to apologize for the frustration and lack of trust this has caused. We are taking your feedback very seriously. We will be investigating these specific points to understand what went wrong and to ensure that our processes and communication are improved. In the meantime, we would appreciate the opportunity to discuss your specific situation and see what we can do to resolve it. If you are open to it, please provide us with your account details at [email protected].

Thank you for this honest feedback. We're sorry to hear that you've experienced a decline in the response times from our support, sales, and CS teams. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously. If you are open to it, please provide us with more details about your account. Send us an email at [email protected]

We apologize for any experience you may have had that led you to believe Zendesk is a "scamming brand." We aim to be a transparent and reliable partner for businesses worldwide, and your feedback suggests we have failed to meet those standards for you. We would appreciate the opportunity to understand what specific issue led to this strong reaction. Please share any details—such as a ticket number, your Zendesk subdomain, or the nature of the transaction/service you found misleading—so we can investigate and address this matter immediately. Please send us an email at [email protected]

Thank you so much! We're thrilled to hear you think so.

We're sorry to hear about your experience, Peter. The feedback you've shared is serious and paints a picture of a company that is not living up to its values. This is not the standard we hold ourselves to, and we want to apologize for the frustration and lack of support you've received. Our team wants to understand what went wrong and make this right. We know you may feel it's not worth your time, but we would truly appreciate the opportunity to have a member of our team connect with you directly to discuss your specific issues and find a way to resolve them. Please send us an email at [email protected]

Thank you for this feedback, Willem! We're thrilled to hear that you find Zendesk to be a solid platform that helps you streamline your support channels. It's great to know that our focus on ease of use and automation is making a real difference in your day-to-day operations.

Thank you for this direct feedback, Bobby. We hear your concerns about our pricing model. We understand that the combination of fixed license costs, AI, and resolution costs can feel like a lot, especially when you are using other vendors. We'd appreciate the opportunity to discuss your specific account and usage. Our goal is to provide a cost-effective solution that scales with your business, and we'd like to show you how our platform can provide value that goes beyond what you can get with a patchwork of different tools. We believe that the long-term benefits of a unified platform outweigh the costs of managing multiple vendors. You can send us an email at [email protected]

Thank you for reaching out. We're sorry, but your feedback is currently very fragmented, making it impossible to identify the specific company or core issue you are describing. To help us address the problems you mentioned—especially concerning payment, business activity, and your need for a functional email—could you please clarify these three details: Which Company or Service are you referencing? What exactly did you pay for? What specific resolution are you seeking now? Send us an email at [email protected]

That is fantastic to hear! We're thrilled our team was able to respond so fast and immediately resolve your issue with Stylo. We appreciate you sharing this positive feedback!