Zenni Optical

Thank you for your review!

Thank you for your review! We're glad you found us!

Thank you for your review, and welcome to Zenni, Guadalupe! We are truly sorry to hear about your experience with your very first purchase, and we apologize for the frustration caused by all five of the issues you encountered with your new glasses—including the slight green tint in the clear state, the visible manufacturing etchings, the disorienting distortion in your left lens, the darkening level of your Transitions® XTRActive® Polarized™ lenses, and the loose right hinge screw. This is certainly not the level of experience we aim to provide, especially when it affects your vision and safety while driving. We deeply appreciate you bringing these details to our attention, and we would love to investigate this further to resolve everything for you right away. Please reach out to our team with your order details via email at [email protected], by phone at 1-800-211-2105, through chat on our website, or on social media so we can step in and make this right for you. We are always here to help!

Thank you so much for your wonderful review, Patty. We are absolutely thrilled to hear that your experience with us was so smooth and seamless from start to finish. Providing high-quality eyewear at reasonable, budget-friendly prices—and getting them delivered to your doorstep within two weeks—is exactly what we strive for every single day. Knowing we hit the mark for you truly makes our day! Thank you so much for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Thank you for your review, Julie! We are so pleased to hear that you enjoyed the experience of trying on different styles and that your selection arrived quickly, looking amazing. It's fantastic to know that your bifocals provide perfect clarity and that you find our value and quality to be the best for the cost.

Thank you for your review, David. We are truly sorry to hear about the delay with your order and your disappointing experience with our customer support team, and we apologize for any frustration or dismissive communication you encountered. We completely understand how upsetting it is to wait for your glasses, encounter unhelpful tracking updates, and feel as though your concerns were not treated with the care they deserve. To help clarify, once an order is shipped, the tracking information reflects the estimated delivery schedule provided directly by USPS. However, if your order is not delivered within our standard shipping timeframe, please feel free to reach out to us with your order details via email at [email protected], by phone at 1-800-211-2105, through chat on our website, or on social media so our team can step in and help look into this for you.

Thank you for your review! We are so pleased to hear that you find our "try on" feature great and that creating your perfect pair of glasses was intuitive. We're also delighted that you appreciate the speed and quality of our service.

Thank you for your review, Brandon! We try our best to provide a memorable shopping experience, and we're so happy to hear that we achieved it!

Thank you for your review, Tiffany! We're so glad you love your glasses. We appreciate your suggestion for more color variety and two-tone options; it's a fantastic idea that we'll definitely consider as we continue to expand our offerings.

Thank you for your review, Rene! We are so happy to hear that you consistently have a great experience with our customer service and find ordering easy. It's wonderful to know you love your Zenni glasses!

Thank you for your review, Kelli! We appreciate you sharing your detailed feedback regarding your recent experiences with our shipping and prescription accuracy. We understand your frustration with the extended delivery times and the unexpected rerouting of your order, especially given your location. We are also concerned to learn about the issues with your prescription, including the bifocal line and PD measurement, which prevented you from seeing clearly. We acknowledge your past difficulties with receiving store credit instead of a refund when issues arose, and we recognize how this has impacted your trust in our services. We want to further check into this and help you resolve the issue. Please reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.

Thank you for your review, Don! We're delighted to hear that you found our service to be both quick and well-priced.

Thank you for your review, Peter. We're sorry to hear about your negative experience with our customer service team. At Zenni we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. Your feedback is invaluable as we continue to improve our products and services, and we are here to help if you decide to give us another try. Please feel free to reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.

Thank you for your review, Peter! We are so thrilled to hear that you are pleased with the quality and style of our eyewear, as well as our pricing and prompt shipping. It's wonderful to know that you appreciate our promotions, reward program, and app.

Thank you for your review, Cindy! We are so thrilled to hear that you love your eyeglasses and our selection of frames. It's wonderful to know that you'll always be a repeat customer. Your support means a lot to our team!

Thank you for your review, James! We are so pleased to hear that you were happy with the quality, cost, and speed of delivery. We appreciate your feedback!

Thank you for your review, Ray! We try our best to provide a memorable shopping experience, and we're so happy to hear that we achieved it!

Thank you for your review, Bruce! We're so glad to hear that you find our reordering process straightforward and convenient.

Thank you for your review, Glenda! We're so pleased to hear that you received great help and were able to order your pair of glasses with ease. We're delighted that you're happy with them!

Thank you for your wonderful review, Naomi! We are absolutely thrilled to hear how much you love the wide selection of frames and styles we offer, and that you appreciate the quality of both our frames and cases. It's fantastic to know that our virtual try-on feature was amazing for you and that your ordering experience, from beginning to fast delivery, was smooth. We're especially happy that you felt relaxed and had the ease to choose the perfect frames, and that Zenni is the go-to for your entire family. Your loyalty means the world to us!