Zocdoc

Dear Ryland, we are truly sorry to hear about your experience. Zocdoc’s core mission is to improve the healthcare experience, and we sincerely regret that you arrived for an appointment the office did not have on record. We understand how frustrating it is to have your time wasted, and we would like to investigate this matter further. Please reach out to us at [email protected] or call (855) 962-3621 with the provider's name and your appointment date so our team can look into what happened and follow up with the office directly. Best, Team Zocdoc

Hi Chelsea, thank you for sharing your feedback. I am sorry to hear that your experience with Zocdoc has been frustrating. At Zocdoc, our core mission is to connect patients with care, and our platform is designed to help practices grow by surfacing profiles to patients actively searching for providers. Please know that every review on our platform is from a verified patient who booked their appointment through us, regardless of the rating. We take your concerns about our provider selection and listing model very seriously. If you would be open to discussing your experience further so we can better understand your perspective, please reach out to our team directly at [email protected].

Hi Elaine, thank you for sharing your experience. I am truly sorry to hear that our service fell short of expectations; the behavior you described regarding provider availability and our follow-up process does not reflect the standard we strive to maintain. We take these concerns very seriously and would appreciate the opportunity to investigate this further. If you are open to it, please contact our dedicated support team at 855-962-3621 so we can review your previous interactions and ensure we provide the assistance you deserve.