Founded in 1998, Yafeini Co., Limited is a jewelry company designed to offer people personalized and custom-made jewels that convey their own feelings. Jewelry, we believe, is more than a shiny piece, but is about emotional engagement, beautiful memories, joyful moments.Life has meaning because of all the memories. We are here to help you beautifully keep them within a jewelry.
Avoid this company at all costs. I placed an order for a Christmas present which never showed up. I appreciate the shipping times etc but my tracking ‘claimed’ it was out for delivery but nothing showed up and no letter through the door from any courier/postage company! Seems a bogus company 😡
YFN Jewelry 回复2024-01-15
Dear Michael,
We are very sorry for the inconvenience caused to you. During the peak Christmas transportation season, transportation may be slow. Our colleagues have sent you an email to contact you. If there is any abnormality with your order, you can reply to our email in time. We are committed to assisting customers to solve the problems that encounter. Your patience and trust will be greatly appreciated.
Best regards,
Lin
Timely coordination and attention to details made my experience great. I like YFN
YFN Jewelry 回复2024-02-21
Dear Bailey,
Thank you for your wonderful review! We are delighted to hear that our timely coordination and attention to detail enhanced your experience with us. Your positive feedback means a lot to us, and we are thrilled that you enjoyed your time with YFN. If there is anything else we can do to further improve your experience or if you have any additional feedback, please feel free to reach out to us.
Thank you for choosing YFN, and we look forward to serving you again in the future.
Warm regards,
Fiona
oval cut birthstone drop dangle leverback earrings. nice earrings for the price and quite a pretty stone. decent workmanship, so a decent value.
YFN Jewelry 回复2024-02-21
Dear Harrison,
Your feedback is greatly appreciated, and we are thrilled that you are satisfied with your purchase. If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out to us.
Thank you for choosing our earrings, and we hope to have the pleasure of serving you again in the future.
Best regards,
Fiona
My name is Linda I order 6 necklaces for my husband who died in May to give to my stepdaughter and granddaughters for Christmas and all was ok until one of the screws wouldn't come out so it's useless to put his ashes in. I waited until Christmas eve to do the necklaces. I cried when I opened his container. I tried to call the 702 number that goes to nowhere. No answer
YFN Jewelry 回复2024-02-21
Dear Linda,
I am deeply sorry to hear about your experience with the necklace you ordered for your late husband. Please accept my sincerest condolences for your loss.
It is truly heartbreaking to hear about the difficulty you faced with the screw on the necklace and the container. This is not the experience we intended for you, and I apologize for the distress this has caused you. Your emotions are valid, and I can only imagine how difficult this must have been for you.
I apologize for any inconvenience you faced in trying to reach us. Please know that we take your feedback seriously, and the reshipping service was offered after positive communication.
Once again, I am deeply sorry for the pain you experienced during what should have been a special moment. Please know that we are here to support you in any way we can.
Warm regards,
Fiona
I found a beautiful pendent, but it was made in yellow gold. I sent a message asking if it could be made in white gold and to my surprise I was told they would make it in white gold for me. What was even more surprising was that I didn't need to wait a very long time to receive my order.
I ordered a necklace and pendant with a meteorite inlay but received a pendant with a similar design without the meteorite, instead it looked like a stainless steel inlay. Completely different product not worth the price. If they refund me all the money I’ll update the review.
YFN Jewelry 回复2023-12-12
Dear Linda,
We sincerely apologize for our products not fully meeting your expectations. With over 10 years of experience in the jewelry industry, we have gained a large number of YFN fans and have collaborated with top jewelry brands, who seek reliable and proficient jewelry suppliers. Therefore, we have great confidence in the quality of our products.
At YFN, we provide a 60-day return and exchange service. If you require assistance, please don't hesitate to contact us by sending an email to [email protected]. Our dedicated team will promptly provide you with a suitable solution. We apologize for any inconvenience this may have caused.
Best regards,
Hailey
I did not check the reviews for this site until after I had placed an order for a pair of silver Highland Cow earrings. After reading some negative reviews I was slightly concerned however my earrings have arrived and I have no complaints. The earrings are great quality and look lovely. They came in a little box with a little gift bag and polishing cloth included and were delivered within the estimated timescale. My experience has been a positive one and I would happily order from this company again.
YFN Jewelry 回复2023-12-12
Dear Patricia,
Thank you very much for the patience you paid for us. It means a lot. We will continue to spare no effort to provide you with higher-quality products and services (:
Best Regards,
Hailey
If I could put 0 stars I would. AVOID AT ALL COSTS this is a SCAM website. You won’t get your items and when you try to get a refund they will engage you in a chain of ridiculous emails trying to tell you it’s coming, avoiding a refund and negotiating discounts or partial refunds. YOU WONT GET YOUR MONEY BACK. Please please please do not use this website save yourself the frustration and hassle.
***Please don’t believe the reply to this review it’s part of the scam tactic. NOTHING has been resolved & this company is still refusing my refund. No one called Hailey has ever responded to my many emails. They are sent anonymously, they have referred to me as “cuz” used poor English. Do not believe the positive reviews they’re probably from the scammers. Save yourself the money and the hassle.
YFN Jewelry 回复2023-12-06
Dear Temah,
I am very sorry to bring you a bad experience. After some communication, we finally reached an agreement. Thank you for your patience. We have solved this order for you. If you have any questions, please feel free to contact us.
Best regards,
Hailey
It did take a little bit of time. But this ring was so worth the wait! It showed up and was even more beautiful than I expected. I know people are nervous to order from companies like this one, but YFN, delivered exactly what they say they will.
YFN Jewelry 回复2023-12-06
Dear Sara,
Thank you for your amazing review! We truly appreciate your kind words and are delighted to hear that our quality service and products exceeded your expectations. Your satisfaction is our top priority!
Best regards,
Hailey
I ordered a ring for an engagement. Worst idea. I paid express shipping etc. the ring never came. It’s been a whole week now. DO NOT ORDER FROM HERE. They have 100$ of my money. pov they replied also still no update or email on order. Once again don’t do it guys.
YFN Jewelry 回复2023-11-28
Dear Timber,
We are sorry for the unexpected delay. We got too many orders to deal with these days. Our colleague contacted you and updated the status to you through email. Please check your mailbox. (:
Best regards,
Fiona
Best regards,
Fiona
I bought once before from this company and all good. This time the company sent me an empty box and bag. No locket. Customer services have ignored my emails. Avoid they have stolen my £71. I have now given YFN the extra info they wanted. Will update if i have any joy
YFN Jewelry 回复2023-11-27
Dear Wiggle,
We are sorry that the jewelry didn't arrive as you expected. In fact, we have 3 steps of check before shipping each package out. But we are glad to re-ship you a new one if your item was stolen on its way. Unfortunately, I can't see the order without more information. I sent you a private email and once I received your reply, I will be able to check your case again.
Best regards,
Fiona
Their jewellery for ashes, and I specifically mean design, pictures, appears to come from Aliexpress. Check for yourselves, use reverse image search. You can get most of their necklaces for anything between 3-10 pounds now (discounts on aliexpress). They even use the same images on their website! Im not surprised people complain of long shipment time. If it goes from China.... Screenshot from YFN and aliexpress attached as proof. Unless aliexpress stole their designs? I cant say for sure. However upon looking at reviews, jewellery looks identical in real life photos as the one on aliexpress.
YFN Jewelry 回复2023-11-16
Dear Janina,
Thank you for bringing this to our attention.
We are sorry that we didn't ensure your 100% satisfaction. All of the urn jewelry at YFN is made of 925 silver or solid gold from the pendant to the chain. We are unable to sell them at 3GBP. We have a 60-day return service. However, unfortunately, I can't see the order without more information. I sent you a private email and once I received your reply, I will be able to check your case again.
Founded in 1998, YFN Jewelry roughing in the jewelry industry for more than 10 years. Each piece of jewelry is designed by our own designer teams and all of our photos or videos are shot and produced by our visual communication team.
We believe any patents and intellectual property rights should be protected.
It would be great if you could offer us the link when you see anyone selling the same item on another website.
Kind regards,
Fiona
My boyfriend ordered a ring for our one year and when placing the order he used fast shipping which stated it should’ve been here by now; however, it has not arrived. Total scam, don’t waste your money.
YFN Jewelry 回复2023-11-16
Dear Ivana,
We are sorry that the ring arrived later than you expected. Unfortunately, I can't see the order without more information. I sent you a private email and once I received your reply, I will be able to check your case again.
Best regards,
Fiona
I paid for the express for a very expensive ring and i haven’t gotten it passed it’s due date very poorly managed
YFN Jewelry 回复2023-11-16
Dear Jesse,
We are sorry for the unexpected delay. We got too many orders to deal with these days. Our colleague contacted you and updated the status to you through email. Please check your mailbox. (:
Best regards,
Fiona
My husband ordered two necklaces by mistake messaged customer service and told to return but they did not tell me I needed a tracking no !!! So I.am looking into finding the tracking no .Customer service have a don't care attitude!!!!! £71 and £ 11 awaiting its return to my bank we will see.!!!! Watch this space.
YFN Jewelry 回复2023-11-16
Dear Duncan,
Thank you for bringing this to our attention. I looked into your order and found you have already gotten help and the wrongly placed order had been refunded.
We are sorry for the unhappy experience you had here. We will absolutely improve the procedure to be more efficient. Hope we still have the chance to serve you again.
Yours sincerely,
Fiona
Completely poor so far in my experience at replying to my emails about my concern of a product still not arriving.
YFN Jewelry 回复2023-10-19
Dear, we are very sorry for our late reply due to the time difference, we have communicated with you via email, if you need an order, we can deliver the goods for you immediately. Due to the complexity of making your order, the delay has been caused, if you have any questions, please contact us via email at [email protected]. We'll take care of it for you
Best regards
Hailey
The necklace was exactly what I ordered and arrived on time it also looks good.. I have had no problem at all
YFN Jewelry 回复2023-10-19
Thank you for your feedback. It means a lot. We have gained greater motivation from your words and will continue to spare no effort to provide you with better jewelry and service. (:
If I could give 0 Stars I would. Yes they replaced my broken bracelet only for the replacement to break in less than 24 hours. I sent them an email asking for a refund and it's all crickets on their end. Might end of filing a BBB complaint and send an email to my States Attorney General.
YFN Jewelry 回复2023-10-20
Dear, sorry for the inconvenience caused to you, About your order, we have replied to you in your email, we have deeply checked and will continue to reflect in the future to provide better and more considerate services to our customers. If you have any comments or suggestions, please feel free to contact our staff and we will solve it for you as soon as possible.
I have paid for express shipping, I was given between dates of when the rings would be here.
Now it’s over that time, I’ve also tried emailing twice at the times set by the company and have two automated responses and no proper feedback. Sorry but why offer express shipping when you cannot give the items in a good time, that’s £22.50 down the drain and still no rings or answers.
I’m sure I will get them and love them, but why pay for the extra shipping when you don’t get them in the given time frame.
I don’t think this should be a service that they provide if they cannot guarantee the shipment and no communication.
YFN Jewelry 回复2023-10-19
Dear, we are sorry for the delay that has been caused,due to the complexity of making your order, we will follow the order in time and if you have any questions and advice pls contact to our email: [email protected], we will deal with it at once.
