Founded in 1998, Yafeini Co., Limited is a jewelry company designed to offer people personalized and custom-made jewels that convey their own feelings. Jewelry, we believe, is more than a shiny piece, but is about emotional engagement, beautiful memories, joyful moments.Life has meaning because of all the memories. We are here to help you beautifully keep them within a jewelry.
Similar Angelo nothing recieved no communication I also would give Zero stars if possible. Please don't bother to order from this website still awaiting order update from 26th September. I've sent whatsapp messages, emails to customer service and no reply.
They simply do not care
YFN Jewelry 回复2023-10-20
Dear， we have deeply checked and will continue to reflect in the future to provide better and more considerate services to our customers. Your order has been sent. If you have any comments or suggestions, please feel free to contact our staff and we will solve it for you as soon as possible, sorry for the inconvenience.
Satisfied with the service and items my husband purchased from YFN Jewelry; I love the necklace he bought me for Christmas.
YFN Jewelry 回复2023-10-20
Thank you for your feedback. It means a lot. We have gained greater motivation from your words and will continue to spare no effort to provide you with better jewelry and service. (:
I ordered a neckless didnt get it so i called there using another companys phone number this is a scam
YFN Jewelry 回复2023-11-16
Dear Raymond,
We're sorry for the inconvenience we caused. I am eager to help you out. But unfortunately, I can't see the order without more information. I sent you a private email and once I received your reply, I will be able to check your case again. You can also get helped by sending emails to [email protected]
Yours sincerely,
Fiona
High-quality products and friendly customer service
YFN Jewelry 回复2023-10-03
Thank you for your feedback. It means a lot. We have gained greater motivation from your words and will continue to spare no effort to provide you with better jewelry and service. (:
Ordered a ring. Over a week late it still hasn’t been shipped out. I’ve reached out to customer service and they basically told me there’s nothing they can do. It was supposed to arrive by today but still hasn’t even been shipped. Feels like a scam to me. Ring is not custom, and not out of stock. Not to mention it said it would be shipped from somewhere no farther than 4 hours from me.
YFN Jewelry 回复2023-10-03
Dear Kennedy,
I am sorry for the inconvenience we caused. Would you please kindly send emails to [email protected] to let us know your order number so that we can find out what's going on with your order? Looking forward.
Yours Sincerely,
Fiona
They are a good company. They have a lot of product styles and excellent customer service, but their shipping times are slow, which I think is a fair trade-off.
YFN Jewelry 回复2023-10-03
Dear William,
Thank you for such a fair comment on us. We indeed have many things that to be improved. A new shipping company will be used and the shipping policy on orders will also be changed. It will be a more customer-friendly policy. Hope we still have the chance to serve you in the future. (:
Yours Sincerely,
Fiona
If I could give zero stars I would. Because that's what I've received......ZERO nothing. I've repeatedly emailed this company and also resorted to messaging via Facebook and Instagram. Not one single person has responded to 'ANY' of my messages. Non existent awful customer service.
This was supposed to be an 18th present. I've had to buy from somewhere else!
YFN Jewelry 回复2023-10-03
Dear Angelo,
Thank you for bringing this to our attention. We are sorry that we didn't ensure your basic customer service during the holiday. It will be improved absolutely. Would you please kindly send emails to [email protected] to let us know your order number and through which ways you tried to reach out to us so that we can help you out? Your patience will be highly appreciated. (:
Yours Sincerely,
Fiona from YFN
The earring were super and very much enjoyed by the recipients of them as a gift.
Just wish we could have been able to get a better handle on when they were to be delivered because it took a long time
YFN Jewelry 回复2023-10-03
Thank you for your feedback. It means a lot. We have gained greater motivation from your words and will continue to spare no effort to provide you with better jewelry and service. (:
Great service contact.. great jewelery article..
Next time Sure i'll buy another .
Greetings
YFN Jewelry 回复2023-09-20
Thank you for your feedback. It means a lot. We have gained greater motivation from your words and will continue to spare no effort to provide you with better jewelry and service. (:
i have ordered a gift for my partner and was promised to be shipped before the date it was needed. it has been more than 5 days and it is still being processed and i have tried to reach out to the customer service email and still nothing. i have asked for a refund and still have not been compensated. don’t purchase from this company if your after a gift within a specific time.
YFN Jewelry 回复2023-08-29
Dear Nadine,
Thank you for bring this to our attention. We need time to make your personalized necklace because we are unable to make them in advance before you placed your order. Our customer service specialist will offer you help through emails and your issue will be solved soon. Your understanding and patience will be highly appreciated. (:
Yours Sincerely,
Fiona
It's been 9 days, my order hasn't even shipped. I paid to expedite too
YFN Jewelry 回复2023-08-29
Dear Amy,
Thank you for bringing this to our attention. Our customer service specialist will offer you help through email and send you the tracking number there soon. Your understanding and patience will be highly appreciated. (:
Yours Sincerely,
Fiona
Selling gold plated for solid 18ct gold. Using Gold colour description is false advertising. Be very careful of being scammed.
YFN Jewelry 回复2023-08-23
Dear Ann,
Thank you very much for your feedback.
If you have any trouble with your order, please feel free to seek help by sending emails to [email protected]. Our customer care specialist will help you out there.
It must be stated that all our products are made of real materials as described and can withstand the material testing of any professional jeweler or organizations. If you have any questions about your jewelry, please contact us. (:
Best Regards,
Fiona
exactly the right size quality ! Verry happy with my new heart shape nose stud!
YFN Jewelry 回复2023-08-23
Dear Nat,
Thank you very much for the patience you paid for us. It means a lot. We will continue to spare no effort to provide you with higher-quality products and services (:
Best Regards,
Fiona
My recently lost my baby brother to violence, I researched urn necklaces in search of a perfect piece of jewelry. When I came across the YFN Jewelry site, their pieces are beautiful. I place my order for the one I adored and there was a mishap in my order, however after reaching out to the costumer service department about the mistake. Fioana was awesome; she sent me suggestions of other urn necklaces and one of her suggestions was a perfect fit for the my baby brother. Fioana is truly a blessing, I received my urn necklace today 8/14/2023 and it’s breath taken. Thank you YFN Jewelry, your company will forever be a highly recommendation!!!
YFN Jewelry 回复2023-08-23
Dear Elanora,
Thank you very much for your feedback. It means a lot to me.
I'm glad I could help you out of your trouble. I also feel proud that our products can do such valuable things for you. Jewelry should not be cold. That's the reason our brand was created.
Best Regards,
Fiona
I ordered two cremation urn necklaces and they were engraved incorrectly. I emailed customer service and they corrected them and sent me new ones almost immediately. Customer service was in constant contact with me the entire time. The new necklaces came corrected and they are lovely. I would definitely purchase from YFN again.
YFN Jewelry 回复2023-08-23
Dear Dianne,
Thank you very much for the patience you paid for us. It means a lot. We will continue to spare no effort to provide you with higher quality products and services (:
Best Regards,
Fiona
Wrong item sent, but corrected quickly free of charge.
Wrong item sent. However replacement was sent out free of charge and in quick fashion.
YFN Jewelry 回复2023-07-07
Dear Tim ,
Thank you very much for your timely feedback, and thank you for giving us another chance to make up for our mistakes. If you have any problems that need to be solved, you can also communicate with us through our official contact information. Thank you again for your trust!
Yours sincerely,
Fiona from YFN Jewelry
order # YFN52395159744286720
I purchased a pair of earrings for our anniversary and was dissatisfied with them. I requested a refund on November 21st and finally on December 13th they offered a $20 refund and keep the earrings. This was a $169 item. I said no I would like to return the item for a full refund. They sent me the return address which was in China. I promptly sent the item to the address specified and waited. Finally in May the item was returned to me unclaimed by the receiver. So this is how they avoid giving any refunds by not claiming packages sent to them. So now I am out the $169 for the item and $18 for the postage to send it. I sent them a picture of the unclaimed package returned to me and there was no response from the company.
Total SCAM!
Update: 10-15-23
So I have jumped through all their hoops again to try to get a refund on this item, I returned it to a US address as provided "paid another $10 in shipping", they received it on August 23rd and I have asked several times for my refund over the last 2 months and have never received one.
If you buy from them I really hope you like your item because you will never be able to get a refund if you don't
YFN Jewelry 回复2023-07-07
Dear Kelia,
Thank you for your feedback. We're really sorry for the unhappy experience we brought.
Since the returned items are returned from abroad, the transportation time is long, and accidents are prone to occur during transportation. We will find a better way to solve related problems and check the specific reasons for the return and contact you by email to solve your problem. Please rest assured.
Yours sincerely,
Fiona from YFN Jewelry
Do not recommend!!!! Terrible company!!!!! BEWARE
I ordered this product on May 17th. It was supposed to take 2-4 days for processing and 5-7 for shipping. I received it on June 15th because it's coming from China.
On May 19th they sent me a WhatsApp asking me to rate my experience. I said I couldn't because I had not received my product. Then they said that they were actually contacting me because I had not paid. I sent them proof (w/o account numbers) that they had deducted the money from my bank account, at which point they said it was their mistake and I had actually paid.
Eventually they printed a shipping label and then waited another several days to ship the item.
When I received the item it was not what I had ordered (exp. Yellow gold instead of white gold). I sent them proof. I was told that my only option was to pay to ship it back....to China (it's a personalized item so they can't reuse it) and that it would then take even longer to receive the product that I had actually ordered to begin with.
So I waited a month and never received the actual product that I ordered.
YFN Jewelry 回复2023-07-07
Dear Michelle ,
Thank you for bringing this to our attention.
We are very sorry for the bad shopping experience brought to you due to our mistakes. It is also our negligence that we failed to follow up on the receipt of your order in time. We will arrange for you to re-order the goods, and our colleagues will contact you by email. After the resend order is issued, we will provide the relevant tracking number by email to You, I hope you can give us a chance.
We will do better on serving you if we will have the honor. Thank you for your understanding.
Yours sincerely,
Fiona from YFN Jewelry
I ordered an ashes necklace very sentimental the wrong one came after 20 days they have promised the right one to be sent but just keep fobing me off this was a birthday present this company is awful. Stay away. I now want a refund but still nothing
YFN Jewelry 回复2023-07-07
Dear Susan,
Thank you for bringing this to our attention. We're really sorry for the unhappy experience we brought.
After learning that you received the wrong product, we verified the reason as soon as possible, and notified our factory to arrange for you to make the goods. Since the product you purchased belongs to the urn, it will take a long time to work. I am very sorry. We can reissue your urn in time. Our colleagues have refunded your order through the original payment path. You can check it. Finally, I am very sorry again for the inconvenience caused to you.
Yours sincerely,
Fiona from YFN Jewelry
I placed an order #YFN3051220510128
and ordered 2 necklaces. I received one and not the other and it was a gift for graduation. I’ve tried and tried to get somebody to help me but no luck. I paid for this order and I’m pissed off because I can’t get the rest of my order
YFN Jewelry 回复2023-05-25
Dear Theresa,
Thank you for bring this to our attention.
As one of the necklace you purchased is a customized one, we seperate the order and shipped the other necklace to you at first to ensure it arrive earlier. The custmized necklace had been shipped to you.
We sent the involved information to your email. Please check it.
BTW, our service email address: [email protected]. You are welcome to reach out to us there. Thanks. (:
