YI is committed to using innovative technology to make everyday life safer, richer and more fun. With our passion hard work and commitment to combine the highest quality and value, millions of users from every corner of the world and all ages are feeling greater peace of mind, inspiration and connection with their families, friends and communities.
Most reviewers were let down by their experience overall. Consumers highlighted that the mobile application is heavily cluttered with intrusive advertisements and pop-up banners, making it extremely difficult to quickly check live home security feeds. Reviewers also reported that the company suddenly introduced mandatory subscription fees and restricted live viewing times for older devices that previously operated without any extra payments.
Some people were satisfied with the reliable hardware and good video quality provided by the devices. Consumers noted that the physical cameras worked well initially for their needs before recent software changes and intrusive advertisements ruined the overall utility.
We have these cameras in my elderly mother’s house. She has early stage dementia and it’s our way to check on her and ensure she is safe.
In the past 6 months they have added ads. Which take a significant delay in logging on to check on her. And to toggle between camera screens each time you get an add which takes up to 90 seconds. This is a critical delay when checking on loved ones.
Also the price point they have added to get adds removed is excessive. And while it comes with more storage,we don’t really need the storage. We just want to check on her well being as we all live more than an hour away .
I bought four cameras and had a paid subscription for over a year. However, I was experiencing some issues, so I decided to cancel it. Unfortunately, I ran into many problems during the cancellation process. I canceled the subscription through the app, but my credit card remained linked to autopay, and the charges continued. I called customer service, but they were unable to help me. In the end, I had to cancel my credit card just to stop the payments.
After that, I started using the free version, which has been a total nightmare. It's almost impossible to open the app because of the overwhelming number of advertisements. Because of this experience, I'm ready to throw away all of my cameras and never do business with this company again.
Absolutely pathetic cctv systems company. They have gone ridiculous.cant even view live feeds with taking subscription. Cant do anything without paying. They will louse a lot of money people will go to their competitors. Extremely greedy company. I have 4 indoor cameras and 1 outdoor all useless now.
Awful system! Cameras work great, but there are more and more ads the longer I use this system (almost 1 yr.) Not only more ads, but much longer ads. When it finally gives you an 'X' to click out of the ad, many times it brings you to a malicious website or another ad for yet another 20 seconds. 😡
Avoid buying these cameras! We used to be able to view recorded footage on SD card without a subscription, which was a selling point in their favour. Now, it is close to impossible to do so due to their constant, long adverts, including never ending ads to get you to buy their cloud service. It smells of a scam company so wouldn't risk a subscription with them
Can't view sd card without endless ads. Laughable to call them security cameras since what ever triggered them is gone before all the ads end. Do not buy this product, Blink much better.
They are taking money out of my account monthly but I don't know what I'm paying for. I have my own security camera.I read a few reviews and they all talked about their product, which I assume camera and there is something else but I can't figure out what. Could someone please enlighten me on this. Thank you.
We have 5 YI cameras and to be honest we went with them because they are cheap.
The cameras work as well as can be expected for 1080p. But the App you need and Subscription to run the cameras is terrible. Kami will bill you extras and non authorised payments at random and the constant advertising is appalling. The customer service is non existent and good luck getting your money back.
Avoid.
Purchased 3 cameras a number of years ago after a lot of research. Seemed like a great app but as everybody else says, it's ads everywhere. Ive never seen an app so riddled with ads before. When you enter the app, when you click on your camera, when you click out of the camera. Just trying to check on my house when I am away has become such a frustrating chore. I will be binning the cameras after my latest experience.
Every time you open the app, you have to sit through a long unskippable ad. Most of the time, it either triggers another pop-up ad or forces you to the Play Store. What’s even more frustrating is that if you want to view motion-detected footage saved on the local SD card, you still have to watch 3 long ads just to unlock each clip. In other words, you need to prepare yourself to waste several minutes dealing with endless ads before you can do anything. I don’t have that kind of patience, so I ended up throwing away all 3 of my YI cameras.
I have a number of these cameras - bought specifically as I wanted SD recording with no cloud subscription. They are now all effectively made junk by the ad-infested app and constant demands for a subscription that costs more than the cameras did. Time to throw them away, make sure no one I know ever buys Yi cameras, and switch to a manufacturer with some integrity.
The worst company I've dealt with. I had to wade through 5 mins of ads before I get to my camera view. If I could have given zero or minus numbers, I would have done so. The company doesn't give a sh** about its customers. Don't buy anything from them. A complete rip off.
If I could give a negative 1000 I would. I renewed my subscription on May 3rd, 2026 till May 3rd, 2027 for 1 year, YI IOT changed my expiration date to November 3rd, 2026! That is only 6 months!! I contacted the help desk, they was rude on every message or wanted to merge or give me a month or 2 and I said no I want what I paid for which was $99.00 for a year of cloud service... they continued to argue and tell me I paid for 6 months, I screenshoted then the plan I paid for which is $99.00 a year. Not 99 for 6 months. They got really rude and said they can only give me a refund.. so I'm waiting on the refund now.. I been a long standing customer but these people are liars and thieves..
Absolute rubbish they take money for the camera then blackmail you to remove adverts so that you can see it. Avoid y i cameras at all costs! A disgusting company - don't waste money on their cameras - they soon get blocked with adverts and want more money. It should be illegal - it is BLACKMAIL.
Disgusting non stop Ads. I’d get rob before I can see who’s in my house due to the most annoying ads. No way around it. I’ll buy a new camera system before I pay for any subscription. F this company. Do not buy!
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