Ziprent

Hi Sophie, We appreciate your response. We’re sorry to learn that the leasing experience was frustrating and did not meet expectations. We understand how stressful move-in timing, communication issues, and billing confusion can be, especially during a major transition. Unfortunately, when there is separate communication from the owner party and us, there may be contradicting information. We are working to try to have situations like this clarified from the jump accordingly. We're glad to hear you’re settled into your apartment and having a positive experience with the property itself. We take your concerns seriously and are reviewing the issues you raised internally to improve our processes and communication moving forward.

Hi Shaunice, We appreciate your sharing your response. Please kindly note that Ziprent does not have the autonomy in making the property owner’s decision. We apologize for the associated delay from the property’s owner with respect to your outreach. Unfortunately, it took a significant amount of time, causing inconvenience. We appreciate your time and energy, and we’ve connected with you via email to do our part in our limited capacity.

Greetings ME, 

Thank you for sharing your response. We attempted to search variations of the name within our portal to understand which property this was related to. Unfortunately, we did not find it. We apologize for the associated inconveniences you’ve outlined. With Ziprent, Ziprent cannot authorize repairs without the property’s owner’s approval. When repair requests are submitted through our portal, it automatically informs the owner. We then arrange vendor estimates, and the owner may either use a vendor we sourced or they may use their own vendor if they wish to do so. We understand the frustration with the unfortunate response delays. It’s unclear where the status is. We sincerely appreciate your time in working with us, and we would like to connect further. If you are available, please reach us at: [email protected]

Greetings Yu, Thank you for sharing your response and feedback. We recall our conversations, and we apologize as the overall experience of listing the property was not positive. We share suggestions on the price point depending on the listing activity, but Ziprent would only list the rate at the owner's preferred amount. We apologize that the automated communication was not helpful. This and our other communication with you will be further reviewed. While we do not have a specific point person for managing the account, we do have different departments with team members working in those specific departments to address specific items in a timely manner. Unfortunately, the initially intended renting party withdrew as they could not receive a confirmation that a further-out start would be approved. Ziprent does not hold any autonomy in making the property owner’s decisions. While Ziprent does list to ~50+ sites, Ziprent is unable to list on certain sites related to the MLS, unfortunately. We understand you have since coordinated new renters, and with exposure through MLS it aided this, and we are happy to hear this. We understand our approach did not work for you, and we do greatly appreciate your time in working with Ziprent.