Ziprent (ziprent.com) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 70% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
I had a wonderful experience starting my lease with this ziprent. From the very beginning, the team was incredibly helpful, professional, and responsive. They answered all of my questions promptly and made sure I understood every step of the leasing process.
They made getting into my new home a smooth and stress-free experience, and I really appreciated how easy they were to communicate with. Their support and excellent customer service made a big difference, and I felt taken care of throughout the entire process.
I highly recommend this rental company to anyone looking for a professional and reliable team. Thank you for making my move into my new home such a positive experience!
Zip Rent was fantastic.
They had a great 3D home Tour, the staff was very helpful with getting answers to follow-up questions.
They have a very detailed process that covers a lot of bases for both the property owner and the tenant.
S
Sophie Willson · 1 review · Experienced 2026-04-01 ·
★★★★★
unbelievably bad
I'm posting this in multiple places because they are so bad and it's causing us a real problem
Unbelievably bad. We almost backed out of our lease because the process was so challenging and I am now very upset that they have my bank information etc - note for landlords if you're considering using them.
We aren't supposed to have any communication with them once we signed our lease a few months ago and they are still sending us stuff -- last month we got bombarded with late rent fee emails even though we don't pay rent through them. We had to reach out multiple times to get them to stop. There were many other weird things as well and ** I just got an email that they're running our credit check and charging me.** I thought we were getting scammed but we're in our apartment now, I think they're just very bad at what they do.
They were used by our landlord to lease our apartment. The whole process was confusing, we had to sign our lease in 4 different places. They gave us a move in date and then on the EVENING of our move in day said that they needed 5 days to process our information. As is typical, we had given our previous landlord that date to be out so we had to extend a hotel stay.
They made it seem like the landlord was the one making it challenging but near the end it was clear that that ziprent was not communicating well.
The customer support was very helpful and kind on the phone but then our issues were not actually dealt with.
Reply from Ziprent2026-05-21
Hi Sophie,
We appreciate your response. We’re sorry to learn that the leasing experience was frustrating and did not meet expectations. We understand how stressful move-in timing, communication issues, and billing confusion can be, especially during a major transition. Unfortunately, when there is separate communication from the owner party and us, there may be contradicting information. We are working to try to have situations like this clarified from the jump accordingly. We're glad to hear you’re settled into your apartment and having a positive experience with the property itself. We take your concerns seriously and are reviewing the issues you raised internally to improve our processes and communication moving forward.
The leasing process was seamless compared to all of the other times that I’ve leases a property. The communication is great, and the website is easy to use. Extremely satisfied with the service so far.
P
P. M customer · 7 reviews · Verified · Experienced 2026-04-23 ·
★★★★★
Ziprent is a top notch Home Management…
Ziprent is a top notch Home Management Company. Ziprent is the best option for landlord home ownership to hone rental. Ziprent take's much Pride in Prioritizing Proactive Communication, Providing Personalized Service's and for being very Transparent in Financial Decision Making. Ziprent make's managing a home a seemless, non stressful, and an enjoyable process. Ziprent make's sure to keep their client's thoughly informed and well satisfied. Ziprent is hassel free. Ziprent is the most Sufficient, Efficient, Professional,
Knowledgeable, Attentive and Supportive
Company by far to handle all of your home management need's! I highly recommend Ziprent! I am a satisfied client! Thank you Ziprent for your Staff and Service's! It is greatly appreciated!
Great experience!
All the staff service was amazing too, very easy to communicate with each of them, they respond was great, I will recommend them to anyone.
C
Customer · 2 reviews · Experienced 2026-03-12 ·
★★★★★
Truly Rock Bottom
Garbage company that was truly rock bottom for property management. Massively incompetent, disorganized and insultingly bad at communication.
At multiple times they attempted to enforce lease terms that were simply not on our lease. After clarifying and correcting them, it happened again.
Every stage of the move out process was like pulling teeth. Their agents couldn't perform such basic tasks as viewing photo attachments, responding in a reasonable amount of time, or reimbursing us for the lockbox that we were asked to buy for leaving our keys, which we only had to do because they failed to send someone to meet us to receive the keys.
I have rented from many companies and I have never seen such incompetency and lack of professionalism.
This was 4th time using Ziprent for renting properties in Northern cal. Easy to communicate with and generally responds within 24 hours. Everything is done online and they handle everything from inspection to photography to listing to vetting applicants. The agents are professional and courteous. This last time, they advised that i change the monthly rent to higher rate given the response the property was getting and they were right!
This is ridiculous! I submitted my application 12/23/25. I was initially told I was denied, 3 weeks later received an email saying he changed his mind. After submitting everything they ask for and waiting…TODAY 2/18/26 I receive an email stating the landlord started a lease with someone else. There is horrible communication, very inefficient, very unprofessional and I could not even understand the customer service agent when I did get someone on the phone. It was a complete waste of time and money! I at least should get my application fees back!
They did email me back
We've shared additional context in Ziprent's limited capacity. Unfortunately, the property's owner lack of response/update/decision affected the experience. This is out of Ziprent's control as Ziprent is not a stakeholder and therefore cannot act without the property's owner's direct confirmation. We've connected with you on this and noted the application fee refunds.
I appreciate the prompt response and action. As a business owner myself if I am the contractor and representing my client and hiring subcontractors I am the middle man. It is my job to make sure both parties are being taken care of in a timely and orderly manner.
Reply from Ziprent2026-02-18
Hi Shaunice,
We appreciate your sharing your response. Please kindly note that Ziprent does not have the autonomy in making the property owner’s decision. We apologize for the associated delay from the property’s owner with respect to your outreach. Unfortunately, it took a significant amount of time, causing inconvenience. We appreciate your time and energy, and we’ve connected with you via email to do our part in our limited capacity.
Ziprent acted quickly and provides constant support- they marketed my rental property and provided well qualified tenant extremely fast!
They are also there for me to help answer any questions I may have related to the rental process.
We are impressed with the quality of the service provided by ZipRent. The entire rental process was agile, clear and efficient. For sure, this has been the best property rental experience I've ever had. I recommend.
This was my first time using Ziprent to find guests, and it was a fantastic experience. I learned a lot from them. They were fast, enthusiastic, professional, patient, sincere, and responsible. There was always someone to answer the phone and patiently explain every step, which enabled me to find very satisfactory guests. I am very grateful to Ziprent for their hard work, which made me happy and at ease.
M
ME · 1 review · Experienced 2026-01-27 ·
★★★★★
Ziprent is slow to address maintenance issues
My elderly parents are living in a ziprent managed unit, and they have had tremendous difficulty getting them to repair things, sometimes letting repairs go unaddressed for longer than 30 days. They have had problems that have rendered the bathroom showers unusable at variou points for over a month, and didn't have a working dryer through November and December.
Reply from Ziprent2026-01-28
Greetings ME, Thank you for sharing your response. We attempted to search variations of the name within our portal to understand which property this was related to. Unfortunately, we did not find it. We apologize for the associated inconveniences you’ve outlined. With Ziprent, Ziprent cannot authorize repairs without the property’s owner’s approval. When repair requests are submitted through our portal, it automatically informs the owner. We then arrange vendor estimates, and the owner may either use a vendor we sourced or they may use their own vendor if they wish to do so. We understand the frustration with the unfortunate response delays. It’s unclear where the status is. We sincerely appreciate your time in working with us, and we would like to connect further. If you are available, please reach us at: [email protected]
Y
Yu Lim · 1 review · Experienced 2025-08-01 ·
★★★★★
Where Ziprent fails.
I initially used Ziprent to procure a tenant for my Riverside, California property, and in hindsight, that decision was a huge mistake. The core issue was a lack of understanding of the local Riverside/Inland Empire rental market and their lack of personal touch.
The property was priced approximately 25% above market when listed, and instead of proactive market guidance, the process relied almost entirely on automation. Rent reductions were triggered on a fixed schedule over a 3+ month period, rather than based on real-time market feedback. At times, I even received automated notifications recommending a rent reduction after the rent had already been lowered, which highlighted the absence of hands-on oversight.
There was very little personal engagement throughout the process. After more than six weeks, a potential tenant finally applied, but the documentation requirements and back-and-forth extended the process by over two additional weeks. Despite paying application fees and having background check completed, the prospective tenants ultimately withdrew, likely due to the prolonged and rigid process.
The prospective tenants specifically complained about how difficult, confusing and drawn-out the process was. I experienced the same thing on the owner side — the system felt rigid and paperwork-heavy, with delays that weren’t necessary — and ultimately it cost me time and money in extended vacancy.
Also worth noting: when Ziprent arranged the photography for the listing, the photographer left the water running at a bathroom sink. Because the property was vacant, it wasn’t caught right away, and Ziprent would not acknowledge any responsibility.
After switching to a local property management company, the contrast was immediate. The local manager priced the unit appropriately for the area, actively marketed it, and was able to place a qualified tenant and secure a move-in within two weeks.
In my experience, a major limitation is that Ziprent does not list properties on the MLS, which significantly reduces exposure in markets like Riverside where local agents, relocation tenants, and MLS-driven traffic matter.
This model may work in very specific, high-demand or tech-centric markets, but for Riverside and surrounding areas, I found that local market knowledge, MLS exposure, and personal involvement made all the difference.
Reply from Ziprent2026-01-08
Greetings Yu,
Thank you for sharing your response and feedback. We recall our conversations, and we apologize as the overall experience of listing the property was not positive. We share suggestions on the price point depending on the listing activity, but Ziprent would only list the rate at the owner's preferred amount. We apologize that the automated communication was not helpful. This and our other communication with you will be further reviewed.
While we do not have a specific point person for managing the account, we do have different departments with team members working in those specific departments to address specific items in a timely manner. Unfortunately, the initially intended renting party withdrew as they could not receive a confirmation that a further-out start would be approved. Ziprent does not hold any autonomy in making the property owner’s decisions.
While Ziprent does list to ~50+ sites, Ziprent is unable to list on certain sites related to the MLS, unfortunately. We understand you have since coordinated new renters, and with exposure through MLS it aided this, and we are happy to hear this. We understand our approach did not work for you, and we do greatly appreciate your time in working with Ziprent.
M
M Aa · 1 review · Experienced 2025-12-22 ·
★★★★★
Renting through ZipRent was one of the…
Renting through ZipRent was one of the most stressful and concerning experiences I’ve had as a tenant, marked by mismanagement, shifting lease terms, and serious privacy concerns.
From the outset, communication was inconsistent and often contradictory. Expectations changed over time, and information that was originally presented one way was later revised or reframed, sometimes without clear notice or accountability.
One major issue was a bait-and-switch involving lease terms. The property was advertised and communicated as having landscaping included, yet shortly before finalizing the lease, language was quietly changed to remove this. When I identified the discrepancy, it resulted in an exhausting back-and-forth and a formal lease amendment process that should never have been necessary if the listing and initial lease had been accurate.
The most troubling issue, however, involved medical privacy. I provided medical documentation strictly for the purpose of requesting accommodations and repeatedly and explicitly requested that this information remain private and not be shared with the property owner. Despite these clear and repeated requests, ZipRent shared my medical notes with the landlord anyway.
When I raised concerns about this breach of privacy, ZipRent did not acknowledge wrongdoing or take responsibility. Instead, they attempted to deflect by stating that I should “check local laws” and implying that they were allowed to distribute medical documentation, rather than addressing the fact that they had done so against my explicit instructions. This response felt dismissive and gaslighting, as it reframed the issue away from consent and privacy and toward a legal technicality, without offering transparency, accountability, or remediation.
As a tenant, I should not have had to repeatedly defend my right to medical privacy or justify why sensitive health information should not be circulated beyond what was strictly necessary. The handling of this situation created significant distress and eroded any sense of trust or safety in the management relationship.
In addition, ZipRent attempted to impose HOA-related fees or penalties that were not clearly outlined in the lease and fell outside of my contractual responsibilities, often communicated in an implied or threatening manner without proper documentation.
During move-out, there was further confusion regarding warranty coverage, with issues that should have been handled under an existing warranty instead being framed as potential tenant responsibility, adding unnecessary stress during an already time-sensitive process.
Overall, ZipRent relied heavily on templated messaging, deflection, and shifting explanations rather than transparent resolution. Tenants were repeatedly placed in the position of correcting errors, disputing unjustified charges, and defending basic boundaries.
Tenants should not have to worry about last-minute lease changes, unauthorized sharing of medical information, pressure to pay fees they do not owe, or uncertainty around warranty responsibilities. If you value privacy, clear contracts, and professional conduct, I strongly recommend avoiding ZipRent.
Lot of horrible issues with ziprent, Online only services are very bad. ZipRent doesn’t consider any of the home owner agreed conditions/policy’s.
1. For kitchen faucet replacement for tenant breakage, they sent me fake invoice, sum of 199+24 = 300 according to zip rent. They don’t verify any 3rd party bills that they use. They just charge owner as much as they can. My tenant broke kitchen faucet, toilet seat, garage door, dryer and they claim its wear and tear. In fact all these are 1-2yrs old, garage door was 7 yr old. But ziprent simply says whatever tenant communicates. For tenant every thing is wear and tear to hide their mistakes. If I say the real life of these itens, ziprent keeps saying its wear and tear as tenant mentioned.
2. I replaced garage door with ziprent portal and clearly mentioned to replace with very basic door”. But the company they used installed high tech garage door with wifi, blutooth, plus they replaced the fully working motor. Tenant damaged just the door, may be they hit the door when reversing the car with garage door closed. Garage door cost was double the price. Should never asked ziprent to fix this issue.
3. Same person using different titles and different person replying using same email-Ids. So confusing who was coordinating. Looks fake emails/person
4. Few times, same email address, but different person replies. Looks like ziprent is run by 1 person and they use different names and email addresses. I could not reach any of their phones. Some phones don’t even exists.
5. Any questions you ask that tenant supposed to answer will never get replied. I asked for pic of my backyard and solar, just to get an idea if it needs any cleaning. Till date (almost 9 months) I never received any pics from Tenant nor Zip rent. Zip rent never follows with tenant.
6. Sad and Horrible experience on tenant turn outs. 3 months before 1 year lease completion, ziprent sent me to re-lease agreement and I clearly mentioned 1yr or 6 months only. But tenant did not reply. At the end of 1 yr lease completion, zip rent says "tenant wants to do month-to-month, but I can’t increase the rent for 13th month since the tenant will not get physical mail notification as 12th month is about to end in 3 days". So if tenant doesn’t reply till last day, tenant gets 1 mont free rental. I’m forced to sign month-to-month lease. Ziprent doesn’t accept what homeowner wants.
8. Tenant made water damages and broke my hard wood floor (aprox 12in diameter). With these 2 I need to replace my 250 sq living area floor. But ziprent says, repair only damages and I cant charge tenant for water damages repairs. With just repair my floor looks ugly. No-thanks to ZIPRent for making me loose money on my property.
9. In the amendment agreement, before tenant moved in, I clearly stated “owner is responsible front yard only” for mowing. But tenant left the back yard super ugly with lot of dog wastes, not trimmed trees, shrubs. Tenant left my yard like an ugly junk yard. I wanted to charge tenant for cleaning. But Ziprent said I never mentioned back yard maintenance has to be done by tenant. They don’t understand, what is “front yard only”. I mentioned “ignorance” in one of my emails, and they replied that “I need to maintain strictly good way of communication”. They were harassing me. They were using same email address but different person names when they reply.
10. My HOA policy states any front yard needs approval. Tenant placed dumpster and when I asked who would pay HOA penalty, ZIPRent says “With good faith I can charge some amount from tenant deposit, if HOA fee is less than what I charged then I have to pay back the remaining to tenant. If HOA Penalty is higher then its out-of-my-pocket”. Then why would we need a Ziprent and its lease agreement. Lease agreement says “Any HOA policy violation is tenant responsibility”. Ziprent does allow to hold full deposit till I receive any penalty’s.
11. When tenant gave Move-out notice, they say, I have 30 days to fix any repairs caused by tenant to deduct from deposit. But after a week, they say I have 21 days to return deposit. After 10 days they say by 18th, I have to return deposit, since tenant has to receive deposit by 21st. I don’t know the state policy, that’s why I hired Ziprent to tell me what the sate policy to return the deposit.
Considering the mortgage rates, property taxes, home insurances, zip rent payments, breakage by tenants, my income on that house was 10800usd out of my pocket. If I used better property management, then I would have earned(or no gain-no loss) and not lost money.
We had a great experience with the leasing department at Ziprent. This is my first time renting through Ziprent and I have been very impressed.
Overall, everyone we talked to on the phone and over email was very responsive and communicative.
I also find the portal very easy to use and like that everything is in one place which makes keeping track of everything much easier.
Very smooth experience overall. Ziprent told us specifically what we needed to do to get our house ready, then handled the full process of finding and confirming tenants.
