Ziprent (ziprent.com) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 70% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
Highly satiafied with zip rent service. Particularly transparency in communication in every step throughout the tenant onboarding process and quick response helped lot.. Thank you ziprent, Appreciate your service!
I would give this company negative stars if I could. I don't know how they are still in business. Ziprent has been consistently careless, unprofessional, and unwilling to take responsibility for serious mistakes. My tenants moved out at the end of July 2025, and Ziprent claims an inspector visited the property on August 1. When I personally checked the property on August 5, I found the front door completely unlocked and a TV console missing. I do not live in the state and do not even have keys to my own house, so the only party with access was the management company. Instead of providing a meaningful apology and reimbursement, Ziprent attempted to shift blame onto me and suggested that “anyone” could have been given keys in the past, an excuse that makes no sense given this was my personal property before I left the state and started renting it out. You know it's a great business when their motto is to blame the customer :) This isn't even the end. I visited my property again on October 10 and the keys in the lockbox worked (thankfully). Afterwards, I terminated management service and Ziprent sent another inspector to replace the lockbox with a new lockbox. In the process, they lost my house keys entirely!! When I returned on November 1, the keys in the new lockbox did not unlock the property. I had to message my prior tenants for the garage code and enter through there. I also had to replace the front door lock myself, and my mailbox keys remain missing. At every turn, Ziprent avoided accountability, acted confused when confronted, and offered no meaningful resolution. If you are looking for a management company that will leave your home unsecured, mismanage your keys, refuse to take responsibility, and attempt to blame you for their negligence, Ziprent will meet those expectations. Otherwise, avoid this company. My experience has been unacceptable, stressful, and deeply unprofessional, and I am sharing this so other property owners can avoid the same issues.
Hi Tiffany, thank you very much for providing your message, and we're very sorry to hear about your experience. We've reached out to you separately via [email protected] if you're available to connect back with us. We hope to hear from you soon.
Ziprent is amazing as a property management and tenant placement company! In a tough rental market in San Francisco, they were able to find very qualified tenants within just two weeks. They help manage vendors to address issues that tenants raise, and I have used them for years! i’ll continue to utilize Ziprent for my property!
Ziprent has made applying for our rental very easy. They have been so helpful and are quick to respond when I have a question. I have enjoyed working with this rental company!
Ziprent is amazing. I am in the process of using their property management services. The communication has been very helpful and the staff is very knowledgeable and patient with understanding the needs of the customers. Since this is my first time, I had a lot of questions and the team was very supportive and friendly and patient in responding promptly and following up with emails. I would strongly recommend using their services. The team will be managing my property starting soon.
It was a great experience working with Ziprent. They were very helpful and professional in helping us to get our house rented.
Can't say enough how great Ziprent is. They were so easy to communicate with and the response time is amazing! I don't think I waited more than a couple hours. They were a great middle man between us and the owners.
Each time I had a question, my emails were answered fairly quickly. Ziprent got it right.
Professional, responsive, and courteous—that’s Ziprent in a nutshell. They take care of issues quickly through their seamless online system. Having team members like Tom and Arvand makes a day-and-night difference, along with the rest of their excellent staff. Highly Recommended!
Thank you so much for the kind words! We’re glad to hear that our responsiveness and online system made things smooth and easy for you. We appreciate your review and look forward to continuing to provide you with excellent service!
We used Ziprent for tenant placement and currently have them for property management. Overall I was impressed with the service received. They were proactive in reaching out after we had low turnout. Their suggestions worked and we were able to get tenant soon after. My initial concern was whether it was safe for prospective tenants are touring without an agent. They have a pretty good processes in place ensuring the home is safe. They have a flat fee and no monthly admin fee for the tenant - which is great. One does not add to have multiple fees on top of the rent.
Thank you for your thoughtful review! We’re glad our proactive approach helped secure a tenant quickly and that our flat-fee structure has been a positive for you. We’re grateful for your review and business! We look forward to continuing to support your property for years to come!
I’ve had a great experience with Ziprent Property Management. I used their service to find tenants for my rental property, and the process was smooth and efficient. The team is very responsive, and their use of a remote code lockbox made showings simple and secure without requiring much in-person involvement. This saved a lot of time and effort while still keeping everything professional. Best of all, they were able to find qualified tenants for me in just two weeks. Highly recommend for landlords who want a hassle-free and effective rental process!
Overall, my experience with Ziprent has been very good. The team has been professional, responsive, and helpful throughout the onboarding process. I appreciate the clear communication and support. I would recommend Ziprent to anyone. Mona
Thank you very much for taking your time to provide your experience with us! We’re happy to hear the placement process was positive and our services smooth and helpful. We appreciate your trust!
Ziprent did an excellent job in helping us quickly find qualified tenants for our rental property. They communicated with us along the way so we were always kept updated. The staff were friendly and followed up on any questions we had. We would definitely recommend them and will use them again in the future!
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to quickly find qualified tenants for your property and keep you updated throughout the process. We appreciate your recommendation and look forward to working with you again in the future!
UPDATE: They mentioned they were stuck in backlog and sent double the cmount of coupon for their delay. Appreciate the honesty and overall work ethic. Promises to give coupon to review but then ignore the mails altogether.
Hi Arun, we appreciate your understanding and for your review! Please don't hesitate to reach out to our management team at [email protected] if any help is needed.
The entire step by step process for apply to a rental all the way up to moving day was incredibly easy! There was a lot of communication from zip rent staff and the home owner. The process moved quickly and very smooth. We would easy pick zip rent again and again.
Thank you for taking the time to share your experience! We’re thrilled to hear that your rental process was easy and that communication with our team and the homeowner was smooth. We appreciate your recommendation and look forward to continuing to support you.
This is the first time I used ZipRent’s service and overall they were excellent. Specially: - Easy to talk to ziprent and everyone I spoke to was very knowledgeable and courteous. - Availability of personal around the clock. - The technology is well integrated and timely and clear communications
Thank you for taking the time to share your experience with us! We’re happy to hear that our team was easy to talk to, knowledgeable, and available when you needed us! We appreciate your trust and look forward to working with you again in the future.
Ziprent has provided exceptional property management services. Their tenant screening was efficient and effective, resulting in a qualified renter within days. The online platform is well-designed, enabling transparent and convenient rent collection and maintenance coordination. Communication has been prompt and professional at every stage. I would confidently recommend Ziprent to any property owner seeking reliable management.
Thank you for taking the time to share your experience with us! We’re so happy to hear that our communication has made things smooth and transparent for you. We appreciate your trust and look forward to supporting you and your property in the future!
I've been using ziprent for the past 3 years and it has been nothing but smooth! They have managed my past two apartments and its been very straightforward and they communicate very clearly. I also appreciate that they actually call you back and try to fix issues asap. Great!
We appreciate you taking the time to leave such a review! Thank you for being a loyal resident; it’s our pleasure to work with you, and we’re here to assist you whenever you need us.
Ziprent was very responsive and helpful. They answered all my questions. I was renting another state and they were great to work with. I felt like I could trust them cause of responsive they were.
Thank you so much for sharing your experience! We’re delighted to hear that our team was able to make your out‑of‑town rental process smooth, responsive, and stress‑free.
This is hands down the most unprofessional, manipulative landlord and property management experience I’ve ever seen. Ziprent lured me in by falsely advertising that landscaping was included in the rental. After I signed the lease and moved in, they requested I mow. Over multiple weeks of negotiating, they issued a revised lease addendum that quietly pushed “watering” responsibilities onto me, while keeping all scheduling and control in the hands of the owner and their landscapers. I was never given access to irrigation systems, guidance, or any control over the plant health—yet they decided to weaponize a generic HOA compliance notice (which had no fine attached) and claimed they would be submitting “an invoice for a claim” against me. Yes, seriously—they’re trying to make me pay for dead trees and landscaping failures that are fully the owner’s responsibility under the lease. I didn’t plant the trees. I didn’t design the landscaping. I didn’t agree to replace it. But they’re now trying to pin it on the tenant. This is shady. A formal complaint has been filed with the Better Business Bureau, Attorney General in Washington, and I am currently retaining legal counsel in preparation for small claims court if they attempt to withhold any part of my deposit for this fabricated “charge.” They’ve also tried to flag my reviews as defamation and their escalations manager used AI to type a response for my sensitive data and housing details, upon confronting this to the same escalations manager I got “Based on your responses to threats of further escalation, it appears that you do not wish to receive assistance” so I’m still left unsure what charges I will face. Despite their claim that the amended lease was “quickly” drafted to clarify watering responsibilities, that simply isn’t true. It took nearly two weeks of back-and-forth, during which I was being contacted at inappropriate hours — including late-night messages around 1 a.m. — just to get basic clarity on what was originally misrepresented in the listing. If the intention had ever been transparent or proactive, I wouldn’t have needed to chase down a revised document while juggling confusing, contradictory information about landscaping duties. If you are considering renting through Ziprent: don’t. Their polished software and surface-level communication masks a dishonest business model. They will twist words when you when you push back. I’ve documented everything and I suggest every other tenant do the same—because if you end up here, you’ll need it.
We’re very sorry to hear that you were disappointed with your experience, and we appreciate you taking the time to share your feedback. We never want any of our residents to feel misled, and we’d like to share some context in hopes of clearing up any misunderstandings. The lease includes language asking tenants to water and maintain the grounds, and a property‑specific addendum notes that tenants agree to care for the backyard. We understand that our original listing suggested the owner would handle mowing, and when you raised that concern we quickly drafted an addendum so the owner would take over mowing while you continued watering. That addendum was intended to reflect our mutual agreement and to make sure you felt comfortable with the arrangement. Recently the HOA sent a courtesy notice about dead vegetation. No fine has been issued; it’s simply a reminder to address the issue by August 11. We passed the notice along as the dead vegation was caused by the lack of watering, which is the tenant's responsibility. We also want to apologize for mentioning an “invoice” — that wording was premature, and there are no charges at this time. Over the past few months we’ve done our best to address each of your concerns, from drafting a lease addendum to clarifying utility billing. We remain committed to resolving this matter and would love the opportunity to discuss it with you directly. We hope you’ll consider revisiting your review and the BBB complaint so we can move forward positively. Please feel free to contact our escalations team at any time at [email protected]; we truly want to ensure your concerns are fully addressed.
61 reviews matching