They care about there customer and also…
They care about there customer and also respect their custom
1st Franklin Financial Corporation (1ffc.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-10.
They care about there customer and also respect their custom
Always friendly, and very professional, yet they make you feel right at home. I will always use First Franklin and encourage others to as well.
Not the first time we have used First Franklin. We are impressed with the speed, efficiency and friendliness of John Banister and his crew. Will not go anywhere else for this type of service and would recommend you to anyone who needs help. Thanks again for your help. K. Voss
The willingness, the warmth of the staff, accommodation ,attitude, smiles along with knowledge - just all over professionalism. Couldn’t ask for and recommend to other about the most (gracious) organization. Thanks to 1st Franklin’s staff and employees 💕
Great people, always polite and friendly. Very helpful.
Dobie and Christie made the whole experience so simple and convenient for me. I highly recommend First Franklin!!!
Friendly staff. Helpful. Answered all questions I had and loan was done promptly.
My mom passed away and we had some unexpected expenses after the funeral. 1st Franklin Financial was right on time. Valencia Vaughn at the Bessemer location gave me exceptional service and I am well pleased. I was able to take care of my business with the funds borrowed.
Excellent Customer Service was what I first noticed.I was greeted by each representative asi entered the store.The first representative asked me how could she help me.I told her the amount I needed,and she instantly began working on it,for me to receive what I needed.Each representative I noticed began to assist each other.They all worked in Harmony with each other.Mr.Theo was the last representative I worked with.He explained each and every step to me , making sure I fully understood each step...Me.Theo was very knowledgeable and supportive,each representative was Courteous and very Professional,and Patient.I was happy to walk into the 1st Franklin Financial store in Fayetteville Georgia... Excellent results.
Everything went smooth the employees and friendly and helpful
Great service
That one representative was busy another came over to assist, which I realized this young lady Mrs. Brittany was the Original representative that initial helped me and I requested that she help. So Tiara and Brittany both worked together to get the loan completed in a timely manner.
Everyone there treated us very well and Kylie was very knowledgeable about what she was doing and made us feel like we were important.
Justin at the First Franklin office on highway 43 in Russellville Alabama is GREAT!!!! He helped me very much with my loan. Very courteous and professional. If you need a loan I highly recommend First Franklin.
Great service. They are very helpful when I need to adjust payment schedule.
200 reviews matching