About Pacific
Data updated- Website
- 2pacific.com
- Category
- Home & Garden
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 30 reviews
- Replies to negative
- 0% (0/1)
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Is Pacific legit?
Pacific (2pacific.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Having the TruSteam hood we purchased…
Having the TruSteam hood we purchased from the Oakland store in 2012, it was showing its need to replace. We decided again to shop at the Oakland Store, and were greeted by Zoe, the same person who helped us in 2012 to purchase our original hood. Again, Zoe was incredible, helpful, polite, and took generous time to show us the new(er) range hoods. We were able to get it installed the next day, effortless by the technician. Very pleased are we!
Professional
The customer service is friendly, and the technician is professional. The ordering process and the installation are very smooth. We are really happy to have the new rangehood in our house.
Skillful and effective
Skillful and effective. Job well done.
Knowledge
Knowledge, experience & smooth installation
Product quality
Product quality is not perfect due to these issues during installation: (1)the middle screw is cross threaded from factory and cannot be unscrewed...this is regarding the panel surrendering the two fans which needed to be removed in order to access the four top anchor holes. Installation solution was to drill out this cross treaded screw and leave a blank hole (2) Post installation, the Steam clean button continues to blink. (3) The three wires for power connection are too short at just3 inches long.
Admire the technician's work
The technician showed up on the schedule. The old machine was removed without any messy. The new machine was installed smoothly. He did everything professionally.
The person is friendly and nice
The person is friendly and nice. He did a good and quick job. Explaining well of the operation.
Professional and excellent service
I’m extremely pleased with both the sales and installation service for my new range hood. Zoe did an excellent job on going through the different models and clearly explaining the features so I could make the right choice for my kitchen. She was knowledgeable, patient, and very professional. The installation guy was equally impressive—he arrived on time, worked efficiently, and made sure everything was installed perfectly. He also explained how the range hood operates and left the area spotless when finished. From start to finish, the whole process was smooth and exceeded my expectations. I highly recommend both Zoe and the team for their outstanding service.
On time delivery and excellent service…
On time delivery and excellent service to install the range hood.
The staff is professional and helpful
The staff is professional and helpful. The installation is efficient and tidy. Excellent service.
Fast professional service
Fast professional service. They cleaned everything before leaving.
Review of pacific range hood install
Zoe was an exceptional sales person. I highly recommended her. The install guy was prompt and very efficient; and the install went well. The only thing I didn’t like was the wood sawdust the install left behind, I had to clean that myself.
This is the third range hood we have…
This is the third range hood we have purchased over the years. We like Pacific's products because of their better value compared to those sold in the big box stores. They work well, and if needed technical service is good.
Excellent overall with delivery day surprise!
My shopping experience was excellent in every aspect, from sales, delivery confirmation, installation and product performance. The installer was very professional, efficient and tidy. He wore shoe covers and carried away every bit of trash he created. However there is a small thing that could have made it 5++ stars: I was assigned a 4 hour window for the delivery, but they came 45 minutes early, with no text notification 30 mins prior. He did bring me free gist though :)
Great quiet quality range
This is my third time to use Pacific range for myself and family memebers. It's great quality. Very strong and quiet. Very easy to clean.
Good service , nice machine
Very responsive customer service from shopping to installation appointments . The installer was very quick and careful while doing the job, and explained very well on how to use it. While the work and durability of the hood has yet to be seen ( we had it installed in May 2025), the machine is pleasant, powerful but quiet. Cleaning is easy . It’s good enough for our daily use during cooking. Very satisfied overall.
The only issue is the ligh too dim.
Great product
The suction power is very strong and the steam cleaning really saves a lot of time