3DCrystal.com (3dcrystal.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hello Lily, We're so happy to hear that! Your enthusiasm put a smile on our faces. Thank you for taking the time to leave us such an awesome review. We truly appreciate your support and hope your crystal exceeds your expectations! — The 3DCrystal Team 💎
Beautiful item , would recommend to anyone looking for great gift
We’re truly grateful for your support and kind feedback. 😊 Thank you for being a returning customer and for recommending us—it really means a lot to our team. 💖 — 3D Crystal Team💎
This is my 5th time ordering from 3D Crystal. They create amazing keepsakes! Would definitely recommend them to everyone!
Thank you for your amazing support over the years! 💕 It’s wonderful to hear this is your 5th order. We truly appreciate your recommendation and trust in us! We’re so happy to have you as part of our 3D Crystal family and look forward to creating many more special keepsakes for you. 😊✨
KAT WAS SO HELPFUL AND WALKED ME THROUGH THE WHOLE PROCESS OF THE ORDER AND HELPED ME AS I UPLOADED THE PHOTO. THANK YOU VERY MUCH. I WILL REFER PEOPLE TO THIS WEBSITE. I ORDERED THE 89.00 CRYSTAL BLOCK.
Hello Lupe, Sounds like you had a fantastic experience with our representative Kat. 😊 We're so glad to hear that Kat was able to guide you through the ordering process and make uploading your photo a smooth experience. Providing friendly, personalized support every step of the way is something we take great pride in, and we'll be sure to share your kind words with Kat. We're confident your crystal block will be a beautiful keepsake! Thank you for your recommendation and for choosing us to create something meaningful. We truly appreciate your support and hope to have the opportunity to create another special piece for you in the future. — The 3DCrystal Team 💎
I can’t begin to say how wonderful my experience has been with this company. It’s been a very long time since any transaction has been so easy with such a satisfying result. Their customer service is BEYOND wonderful. Cannot recommend highly enough.
Thank you so much for your incredibly kind words!We’re so glad everything was easy and that our team could provide such a positive experience. Your support and recommendation mean a lot to us. - 3DCrystal Team 💎
Just received my two keychains and they look amazing. Kat, the artist who did mine, was fantastic, she emailed regularly and also reached out to see if I'd received my order and to see if I was happy with them. Absolutely amazing customer service, I will definitely order through 3D Crystal again.
Thank you so much for your amazing feedback! We’re thrilled you love your keychains and truly appreciate your support. We’ll make sure Kat hears your kind words and look forward to serving you again. - 3DCrystal Team 💎
Very user friendly web page and configuration. Only took a few minutes to design and customize exactly what I was looking for.
We really appreciate your kind feedback! It’s great to know you found the page easy to navigate and that customizing your design was quick and simple. Thank you for choosing 3DCRYSTAL 💎
Service and deliverable time was exceptional! Pearl addressed all my questions very timely and was incredibly helpful throughout the process. Even checking in when I added a light base after suggesting which ones I could use for my design. 10/10 recommend. Quality crystal, quality craftsmanship!
Hi Mitchell, Your feedback means so much to us. We’re delighted to hear that both the turnaround time and the quality of your crystal exceeded your expectations. Pearl will be especially happy to know her assistance made a difference throughout the process. Taking the time to answer questions, provide recommendations, and follow up to ensure everything is just right is exactly the level of service we strive to provide. Thank you for your kind words about the craftsmanship and for your enthusiastic recommendation. We truly appreciate your support. — The 3DCrystal Team 💎
Our first 3D crystal was of our dog and ordered while on a cruise. We were so happy with it that we decided to order another one of the two of us to celebrate our 25th wedding anniversary. When it arrived, we noticed that there was a fogginess over my husband’s shoulder and up into the crystal. In addition, the base was too small to fit the crystal. I am averse to conflict and hesitated over a month to contact customer service. By then, I was worried that I would be told I had waited too long and the company would not be able to help me. Boy, was I wrong! Customer service was SO helpful! They told me that dark colors could be difficult to work with. My husband’s jacket was navy blue. The artist was able to make adjustments so that the fogginess was almost gone and supplied a preview for us to approve, which we did! In addition, we were able to order one of the other lighted bases, which did fit our crystal, and only pay the difference in price. I will say that it would have been helpful if the dimensions of the bases had been available on the website. We could have chosen the appropriate one at the start. And there was a bonus! We were prepared to return the original crystal and base but the company said we didn’t need to! We are quite pleased with our new crystal and lighted base and are thrilled with the customer service we received!
Thank you so much for sharing your experience! 💙 We're grateful you gave us the opportunity to make things right. It was our pleasure to create a crystal worthy of such a special milestone. - 3DCrystal Team 💎
What a wonderful company to do business with. Their dedication to customer satisfaction is beyond outstanding. They make it possible to shop on line with complete confidence.
Thank you for your amazing feedback! We're delighted to hear you had such a great experience. Your kind words mean a lot to our team! - 3DCrystal Team 💎
Really good experience and the price was good. I'd give it a 5 star if the site was more user friendly. When trying to select a picture to view, you do not have an option to see more than one picture and you have to constantly go back and forth through the design process.
Thank you so much for your feedback! We really appreciate your kind words and your suggestion regarding the website experience — we’ll be sure to pass it along to our team. If you need any help with selecting or viewing images, our team can also create the previews for you and help you finalize the order to make the process easier. If you ever need assistance, please feel free to reach out anytime at [email protected] or call 1-800-990-4010.
Great experience so far. I expect delivery this coming week.
Thank you for your review! We're so glad you've had a great experience so far. We can't wait for you to receive your order—we hope you love it! - 3DCrystal Team 💎
Super quick shipping, high quality product!
Thank you for your review! We're glad to hear your order arrived quickly and that you were happy with the quality of your crystal. We appreciate your support and hope to serve you again soon.
The image in the crystal is exceptional. And shipping was super fast. Received item next day. This is my second time ordering from them and I will forever recommend them.
Thank you for your kind words and for choosing us again! We're thrilled to hear that you were happy with both the crystal and the fast delivery. Your continued support and recommendation mean a lot to our team. We look forward to creating something special for you again in the future.
I liked the user friendly process.
Thank you for your review! We're happy to hear that you found the customization process easy and enjoyed the available options. We strive to make creating a personalized crystal as simple and enjoyable as possible. Thank you for choosing us!
Pre-order consult was personal & customized. Customer service was informative & vigilant throughout the process. Crystal was beautiful!
Thank you for your wonderful review! We're so pleased to hear that you enjoyed the personalized consultation process and found our team helpful throughout your order. It means a lot to know you're happy with your crystal keepsake. Thank you for trusting us with such a special piece.
What an amazing experience dealing with the wonderful people at 3D Crystal. They immediately stepped in and solved the problem with no questions asked. Simply provided a brand new product which was created, dispatched and received within a week. Thank you so much for your support and outstanding customer service.
Thank you so much for your kind review. We're delighted to hear that our team was able to resolve the issue quickly and provide a replacement that met your expectations. We truly appreciate your patience and support, and we're glad everything arrived safely. Thank you for choosing us.
The turnaround service and quality of product was beyond anything I could have imagined! My father in law was in hospice and we needed a rush gift for him to give to his wife for their last anniversary together. We received the crystal next day after ordering, he was able to have one last special moment with his wife and she now has the most beautiful engraved gift of their wedding day 45 years ago!
Hello Alyssa, Thank you for sharing such a deeply meaningful experience with us. We’re truly honored that we could help create something special during such an important and emotional time for your family. Knowing that your father-in-law was able to present this gift to his wife for their final anniversary together is incredibly touching. The fact that the crystal arrived the very next day and helped make that moment possible means more to us than words can express. A crystal engraved with their wedding day from 45 years ago is a beautiful tribute to a lifetime of love, and we’re grateful to have played a small part in preserving that memory. Our hearts are with your family, and we sincerely thank you for trusting us with something so precious. — The 3DCrystal Team 💎
Fantastic service by Kat and exceptional quality result as well as great value for the money ! I highly recommend this company which takes great pride in customer satisfaction over at least 3 occasions for me.
Thank you so much for your continued support and kind words! It was a pleasure assisting you again. We truly appreciate your recommendation and are grateful for the opportunity to create something special for you on multiple occasions. We look forward to helping you with your next crystal project. - 3D Crystal Team
Jason was an amazing customer service representative right from the start when I called the 1-800 line for further assistance and we proceeded to communicate through email. He was extremely professional, responsive and offered a great sense of humor in his communications. He delivered both timely and creative solutions to my ideas and assisted with providing me visual mock ups of the gift I wanted to purchase as I am abit tech challenged. He understood and respected my timelines and provided prompt, thorough service from beginning of inquiry to delivery of purchase. My purchase came quickly, it was packaged with great care and the item was exactly as it was presented. Jason was really fantastic to communicate with and made my online purchase a huge success. I really was able to buy with confidence. Jason represents 3D glass with crystal clarity and class. His enthusiasm and customer support was outstanding.
Hi Corrie! 😊 Your thoughtful comments truly mean the world to us. We’re delighted to hear that Jason was able to provide such attentive support from your very first call through to the delivery of your order. Taking the time to understand each customer’s vision, provide creative solutions, and ensure confidence throughout the process is exactly the experience we strive to deliver. We’re especially pleased that the visual mockups helped bring your gift idea to life and that the final piece arrived quickly, securely packaged, and exactly as presented. Jason will be incredibly touched by your kind words about his professionalism, responsiveness, humor, and dedication to your project. Thank you for placing your trust in us and for taking the time to share such a heartfelt review. We’re honored to have been part of creating a successful and meaningful gift experience for you. — The 3DCrystal Team 💎
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