3HLinen (3hlinen.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Ordered a sheet early October 2025. Received an apology from Sarah the customer care manager for the delivery delay & she offered to send me a set of tea towels as compensation . The order turned up eventually after lots of chasing on 15th December. Minus the tea towels. An employee Kate stated that as they were lost then I was not entitled to them “under the standard process”. When pressed offered a gift card for £20 with a link that did not work!!
Definitely a company to avoid!
A minor measuring error was instantly fixed for us and new curtains sent immediately. Great curtains great material great blockout. Great customer service and help. Love the linen.
K
Ksf · 1 review · Experienced 2025-12-04 ·
★★★★★
Great selection and quality
The samples reflected a wide variety of colors and values. this allowed me to really test which one is appropriate for the windows. the sample sizes are also large enough for the eyes to get good sense of what an entire curtain would look like.
Ordered xl lined shower curtain. It fits perfect. Quality is great and company kept me informed every step of the way. Would definitely order from this company again.
So far, so good. I ordered 19in deep pocket queen fitted sheet. I now know I can get away with 18in for my next order. The 19in is a tad too big/baggy. It’s challenging to know which size to order because deep pocket fitted sheets vary so much from manufacturer to manufacturer. I will order again and may also try to find linen pillow cases I need. Happy I discovered 3HLinen Inc.
Our windows are unusually tall, and finding the right size has always been a struggle. Being able to order exact measurements was a relief. The team guided me through the sizing process, double-checked the details, and the finished curtains fit with absolute precision. It felt like they were made specifically for our home, because they truly were.
Arrived quickly, I bought the forest green. While it’s pretty it’s not as dark or deep as I would have expected. I would not consider it forest green. I do still like the color though. I had some issues with finding a liner in the right length but 3hlinen has been great and helped with a solution.
J
Jess · 1 review · Experienced 2025-11-25 ·
★★★★★
Company will ring demanding answers if you don't complete orders
Keep in mind if you are looking at their products and don't proceed to fully purchase they will ring you and demand to know why you 'abandoned your order'.
These curtains transformed my dining area in a way I didn’t expect. The light now filters through softly, creating a peaceful glow in the mornings and a cozy golden atmosphere in the evenings. The room feels calmer, more inviting, and beautifully balanced. It’s like the curtains helped the space find its own rhythm. I’ve received several compliments already, and I can confidently say they’ve made a meaningful difference in how the space feels every day.
I’m very impressed with the quality of the linen sheet I recently ordered from 3HLinen. The fabric feels wonderfully soft yet substantial, with a natural, breathable texture that makes linen so comfortable. The craftsmanship is excellent—well sewn, with attention to detail—I ordered 19 in deep pocket...it's a little big for my mattress; next time I will order 18 in deep pocket. After washing, it softened even more while still holding its shape. I’m very happy with my purchase and will definitely order from 3HLinen again. Thank you
C
Craig Heinrich · 1 review · Experienced 2025-09-19 ·
★★★★★
3HLinen: Taking great care of their customers
I believe the best indicator of a company is how they treat you when things go wrong. It is easy to receive glowing reviews when everything goes right. Well, I had a problem with an order.....I ordered the wrong size curtain. Kate bent over backwards to make things right. I will definitely order from 3H again.
A
Alana Ulrich · 2 reviews · Experienced 2025-09-18 ·
★★★★★
Amazing customer service
Kate was amazing in helping me correct an error I made in initial order. You don't find her level of customer service much anymore and I truly appreciate Kate going above and beyond to resolve the problem.
I've purchased 3HLinen lined drapes in the past and the new order will complete my bedroom. Their quality is exceptional and I highly recommend them.
M
Mel · 7 reviews · Experienced 2025-09-10 ·
★★★★★
Buyers Beware
Buyers beware: I placed a £400 order from 3H Linen took 4 weeks, arrived creased in a dirty plastic bag, poor quality & wrong lining and sizing. Offered only 5% refund in compensation. Deeply disappointed.”
d
david · 3 reviews · Experienced 2025-09-05 ·
★★★★★
Pros-Cons
I Custom ordered a sheet set which I understand takes time, but it was nearly short of a month before I received it. Tracking information did not update until literally one day before arriving.
For the price of these sheets (comparable to high-end brands like Pottery Barn and Piglet which I have purchased linen sheets from before), the presentation was completely underwhelming. Each item packed in stiff cellophane bags and all stuffed within a plastic back wrapped in tape.
The worst part was opening the package to see a stiff fabric that was not pre washed (despite the company saying they did. I had to empty my lint trap FOUR times and could have made an entire set of sheets from the excess pillage) and also had these weird white stains all throughout which even after washing are still there in some spots.
The company paints itself as an American-based company with clever wording, but is indeed overseas, so just beware if that's a concern for you.
Now, the sheets themselves fit very nicely and have some really nice seams that make them look a bit more distinguished than most others. The customer service team was also very helpful from the very beginning and offered the choice between an immediate refund or a replacement at no cost. I opted for the refund since I was apprehensive of what I would receive and how long it would take to arrive.
Overall, I will not be buying again, but wanted to leave an honest review for anyone looking to make a decision on whether or not to purchase from this company.
E
Elizabeth Mance · 7 reviews · Experienced 2025-08-24 ·
★★★★★
I love them so much, I bought more!
My off-white linen panels arrived and are beautiful. They are well sewn and the fabric is stunning. They added so much to my living room that I purchased more - this time for my bedroom. I couldn't be happier!
L
Linus · 6 reviews · Experienced 2025-08-21 ·
★★★★★
Beautiful curtains - Great customer service
For my bedroom sliding glass door I ordered sky blue grommet curtains backed with white cotton and an off white S-curve sheer. I ordered samples in advance and worked with 3HLinen customer service designers by email and phone before ordering. My curtains are gorgeous. Exactly the look and feel I was aiming for. Exactly the right length and width. Beautiful sewing. High quality linen. Good communications throughout the process. These are worth the price and the time to get it right. I used a hand held inexpensive steamer to get out wrinkles after they were hung - it worked great!
L
Lisa · 7 reviews · Experienced 2025-08-20 ·
★★★★★
Careful of sizing!
I had purchased a beautiful linen duvet from 3H. The zipper broke, had it fixed locally and it broke again. I ordered a new duvet. The exact same one I had ordered before. It arrived and is considerably larger than my original duvet. Apparently, they changed sizing, but no where on the site does it say "new sizing/measurements". They will not exchange it for me and the banter back and forth has been painfully slow. I thought I found a company that I would be a forever customer of, sadly they lost me.
