A-DIY (a-diy.com) has a 4.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 78% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; 49 of them were added in the last 12 months. Last updated 2026-08-10.
The salesman answered all my questions. I was able to track my order easily. When it arrived there was one cracked board. I took a picture and responded to the email they sent asking if the order had arrived in good condition. I received my new board within a week. The quality of the wood was outstanding! The instructions are clear and all the pieces are clearly marked. We have already highly recommended ADIY to our friends. We will be putting it together next week and are beyond excited!
Reply from A-DIY2026-07-23
Hi Charlene,
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our team from getting your questions answered to tracking your order and receiving a quick replacement for the damaged board.
It's wonderful to know you're happy with the quality of the materials and found the instructions and labeled pieces easy to follow. We're especially grateful for your recommendation to your friends, it truly means the world to us.
We hope you have a smooth and enjoyable build next week, and we can't wait for you to enjoy your new deck. Thank you for choosing A-DIY.com!
Best regards,
The A-DIY.com Team
The customer service from day one was great. I had not seen the specific size deck I wanted so reached out and the team was very responsive and said it wasn't a problem at all accommodating the size I needed.
Absolutely everything needed came with the kit. I didn't need to get anything extra. The build process could not have been simpler.
Reply from A-DIY2026-07-23
Hi Travis,
Thank you so much for your wonderful review! We're delighted to hear that our team was able to help you find the perfect deck size and that we could accommodate your project needs.
It's great to know everything arrived as expected and that you had everything you needed to complete your build. We're especially happy to hear the installation process was simple and straightforward.
Thank you for choosing A-DIY.com and for sharing your experience. We hope you enjoy your new deck for many years to come!
Best regards,
The A-DIY.com Team
D
David Owens · 2 reviews · Experienced 2026-05-11 ·
★★★★★
Easy build 12x12 pressure treated deck
I bought 12x12 pressure treated deck. Great company communication throughout. All materials come packaged in a crate (too heavy to lift, so delivered in a convenient spot next to house). The material is packaged in order of use as you take from the top, allowing us to time our build over several evenings without having lumbar scattered across the yard and remaining protected in the crate. Instructions are clear and there’s also an online step by step video guide.
I’m not a construction oriented individual, but my wife and I put it all together (including site prep) in four evenings. About 16 hours, including beer breaks - and it still came out level and great looking. We put a sauna on it and now it’s our favorite place in the yard.
Easy, painless, cost effective. Am planning on a second deck and will use A-Diy again.
Reply from A-DIY2026-07-23
Hi David,
Thank you so much for your wonderful review! We're delighted to hear that you and your wife had such a great experience building your 12x12 pressure-treated deck.
It's great to know that the packaging, clear instructions, and video guide helped make the process smooth and organized. Hearing that you completed the project in just a few evenings even with a few beer breaks and ended up with a level, great-looking deck is exactly what we love to hear!
We especially love that it's now home to your sauna and has become your favorite place in the yard. Thank you for trusting A-DIY.com with your project, and we're honored to hear you'll be coming back for your second deck. We can't wait to be part of your next build!
Best regards,
The A-DIY.com Team
Precut and color coded pieces were extremely easy to work with. Good quality material.
Instructions were "ok". Struggled with a few things not clear.
Not all boards were predrilled which would have been easier if they were.
ONE JOIST WAS MISSING. This was a big deal. We were in the middle of the assembly when we realized there was one missing. We didn't have time nor patience to contact and wait for a replacement so we purchased one ourselves.
Reply from A-DIY2026-07-23
Hi Cindy,
Thank you for taking the time to share your experience! We're so glad to hear you found the precut, color-coded pieces easy to work with and that you were happy with the quality of the materials.
We also appreciate your honest feedback about the instructions and the missing joist. We're very sorry for the inconvenience that caused, especially since it interrupted your build. We understand why you chose to purchase one locally to keep your project moving, and we appreciate your patience and understanding.
Feedback like yours helps us continue improving our kits and the overall customer experience. Thank you for choosing A-DIY.com, and we hope you're enjoying your new deck!
Best regards,
The A-DIY.com Team
B
BILLI-JO S · 3 reviews · Experienced 2026-03-11 ·
★★★★★
16 x 28 grey composite deck
I ordered the 16 x 28 composite deck in grey, with 39 inch risers, for my front porch. It went together very well. I love it. I am so happy with it that I ordered another 16 x 28 for my back porch. The front is finished except the gazebo and rod iron railings ( which will be later).
The back porch is almost finished, and I ordered another smaller deck for my sliding glass door. 5 star.
Reply from A-DIY2026-07-23
Hi Billi,
Thank you so much for your amazing review! We're thrilled to hear that your 16 x 28 grey composite deck came together so well and that you're loving the final result.
The biggest compliment we could receive is your decision to order not just one, but two more A-DIY deck kits! We can't wait for you to complete your front porch with the gazebo and railings, and we're excited to see your back porch and sliding door projects come to life.
Thank you for choosing A-DIY.com and for trusting us with so many of your outdoor projects. We hope you enjoy your beautiful new spaces for years to come!
Best regards,
The A-DIY.com Team
The customer service from the start was useful and very through. I needed to see if my space would be a good match for the kit and was guided through the process. And, yes it works and it looks great. The instructions were clear and straightforward.
Reply from A-DIY2026-07-23
Hi Ryker,
Thank you so much for your kind words! We're delighted to hear that our team was able to help you determine the right fit for your space and that the entire process, from planning to installation, went smoothly.
It's wonderful to know that the instructions were clear and that you're happy with how your deck turned out. Thank you for trusting A-DIY.com with your project, we hope you enjoy your new outdoor space for years to come!
Best regards,
The A-DIY.com Team
P
Patrick Mungovan · 1 review · Experienced 2026-04-30 ·
★★★★★
14x14 deck
The deck came beautifully packaged and all in great shape. I printed the instructions and read them a couple times and then we started the process of putting everything together. The instructions were spot on and every piece fit perfectly. It was so easy to build…just like a Lego set. I highly recommend A-DIY! I wish I could add photos but it won’t let me
Reply from A-DIY2026-07-23
Hi Patrick,
Thank you so much for your fantastic review! We're thrilled to hear that everything arrived in great condition and that the instructions made the assembly process smooth and straightforward. Hearing that it felt "just like a Lego set" is one of the best compliments we could receive!
We truly appreciate your recommendation and are so glad you're happy with your new 14x14 deck. We'd also love to see photos of your finished project! If Trustpilot isn't allowing uploads, feel free to send them directly to our team at [email protected] and we'd be excited to see the final result.
Thank you again for choosing A-DIY.com!
Best regards,
The A-DIY.com Team
C
Chris Gilligan · 1 review · Experienced 2026-05-02 ·
★★★★★
It went together so easily and nothing…
It went together so easily and nothing was missing. Great quality and satisfying experience.
Looks perfect in it’s place.
Reply from A-DIY2026-07-23
Hi Chris,
Thank you so much for your wonderful review! We're delighted to hear that your deck kit went together so easily, that everything arrived complete, and that you were happy with the quality.
Knowing that your deck looks perfect in its new space and that you had a satisfying building experience truly means a lot to our team.
Thank you for choosing A-DIY.com. We hope you enjoy your new outdoor space for many years to come!
Best regards,
The A-DIY.com Team
C
Customer · 3 reviews · Experienced 2026-04-27 ·
★★★★★
Can be built by one person
As a 61-year-old retiree, I was able to assemble my 12 x 24 composite deck completely by myself (on a compound slope, no less). This is a credit to their design team's ability to make the build process nearly "Lincoln Log" esque. The fit was spot on for the most part, and only minor adjustments were needed. Typical of any large construction project. I came up short of a few composite screws and plugs, but their customer service quickly sent me the missing parts. They even reimbursed me for one board I had to replace due to warpage. I saved enough money by doing it myself, it was like getting the hot tub I put on it for free.
Reply from A-DIY2026-07-23
Hi,
Thank you so much for taking the time to share your experience and for leaving such a thoughtful review!
We're especially thrilled to hear that you were able to build your 12' x 24' composite deck entirely on your own, on a compound slope, no less! That's an incredible accomplishment, and it's exactly what our team strives for when designing our deck kits: making the building process as straightforward and enjoyable as possible for homeowners of all experience levels.
We also appreciate your understanding that minor adjustments can be part of any construction project, and we're glad our customer support team was able to quickly provide the replacement screws, plugs, and reimbursement for the warped board. Ensuring you have everything you need to complete your project is always a top priority for us.
It means a great deal to know that building the deck yourself helped you save enough to add a hot tub, that's a fantastic bonus, and we hope you enjoy many years of relaxing and making memories in your new outdoor space.
Thank you again for choosing A-DIY.com and for trusting us with your project. We truly appreciate your support and wish you many wonderful moments on your new deck.
Best regards,
The A-DIY.com Team
I had a fantastic experience from start to finish and can highly recommend this company. The whole process was smooth, professional and stress free. Customer service was excellent, always available, even after the initial purchase and delivery. That level of support really made a difference. The delivery was also great. Everything arrived exactly as expected and in perfect condition. Most importantly, the deck looks amazing. It was fairly easy to install, being this my first ever big DIY project (never used a drill and never worked with wood before). I am extremely happy with the final results and would definitely recommend them to anyone looking for quality products and outstanding service.
Reply from A-DIY2026-04-15
Hi Marina,
Thank you for your wonderful feedback!
We’re thrilled to know that you had a fantastic experience from start to finish and that the entire process felt smooth, professional, and stress-free. It means a lot to know that our customer service team was able to support you every step of the way, even after delivery and as providing ongoing support is something we truly value.
We’re especially glad to hear that your first DIY project was a success! Taking on a large project without prior experience is a big accomplishment, and it’s great to know the installation process was manageable and that everything arrived in perfect condition.
Most importantly, we’re delighted that you love how your new deck turned out. Your kind recommendation and trust in A-DIY Outdoor Decks truly mean a lot to us.
Thank you again for choosing A-DIY Outdoor Decks. We hope you enjoy your beautiful new outdoor space for many years to come!
Best regards,
The A-DIY.com Team
The kit was not as easy as advertised. The directions are not accurate. Had to email, text and call for assistance over 15 times. Some wood pieces were bent and did not fit properly. Planks did not line up, I sent multiple pictures showing all the issues. I am not satisfied with the product, but it would be to much to return so I guess 6,000 dollars was wasted. we now hope my deck is secure because the planks would not fit correctly no matter all the different ways they suggest we place them.eeeeeeeeeeeeeeeeeeeeeee
From start to finish the service was great. I was constantly updated on the status of my order and it was delivered on time. All parts were these and no damage.
Reply from A-DIY2026-04-08
Hi Andre Huggins,
Thank you for the wonderful feedback!
We’re delighted to know that you had a great experience from start to finish. Keeping our customers informed throughout the process and ensuring timely delivery are top priorities for us, so it’s great to know that everything arrived on time, complete, and in perfect condition.
We truly appreciate you taking the time to share your experience, and we’re glad we could provide the level of service you expected. Enjoy your new deck and outdoor space!
Thank you again for choosing A-DIY Outdoor Decks.
Best regards,
The A-DIY.com Team
A
Alexa Luria · 1 review · Experienced 2026-03-07 ·
★★★★★
10/10 recommend
It’s amazing. So easy and quick to put together, super efficient, amazing quality. 10/10
Reply from A-DIY2026-04-03
Hi Alexa Luria,
Thank you so much for the amazing feedback!
We’re thrilled to know that you found the deck kit easy and quick to put together. Our goal is to make the installation process as efficient and straightforward as possible while maintaining high-quality materials, so it means a lot to know that your experience reflected that.
We truly appreciate your recommendation and are glad the product met your expectations from both a quality and assembly standpoint. Enjoy your new outdoor space!
Thank you again for choosing A-DIY Outdoor Decks.
Best regards,
The A-DIY.com Team
K
Kirk von Kraut · 2 reviews · Experienced 2026-03-21 ·
★★★★★
The customer service is excellent
The customer service is excellent. The product is probably really good in any region that has high humidity. I live in Colorado and our humidity on a humid day is 16%. My boards were delivered and it was about 2 weeks they sat out before i was able to get to the building stage. The deck i ordered was extremely large, 12’x56’. The beams are huge. Probably 6”x6” square. And the joists are 2x8s. Our deck required a total of 21 beams and 98 joists. At least 6 of the beams became extremely twisted and approximately 12-14 joists had to be shimmed to bring it to level before the flooring could be laid. Their method of treating the lumber only works in a higher humidity environment. Their decks are not recommended for anyone that lives in an area of 25% humidity or less.
The communication was great during the order and shipping process. The website leaves something to be desired when trying to find help with the installation. For example, I still do not know how many screws to place on each board at each support board. I chose two because that is what other builders had placed on an older deck. I would suggest laying all of the boards on top of the foundation to get a feel for how they are to lay out. I ended up with two extra boards and used those to create a small step. The boards were cut perfectly and once we found the video instructions it was fairly easy to assemble. You will need 2 people to assemble the base, but one person can easily finish the top and skirt boards.
I also used a sealant because I live in Florida and summers are wicked.
It took quite a while to receive my kit, but they updated me quickly when I made inquiries. I have a gravel driveway. The driver chose to wait until the end of the day, to unload my crate so that he could back down my driveway and not leave it sitting on the curb. I really appreciated that. He was gracious and did the best he could to get it as close to the site as possible.
Warning: You have 24 hours to assemble your deck after it is uncrated. Make sure you have instructions and all of the other materials and people in place before doing so.
I gave it a 5-star review even with the difficulties because I am not sure the difficulties weren't all my fault.
The deck is amazing. I am loving using it. I put a protective pad under my firepit and plan on using it until it gets too hot.
12' X 12' is large enough for 4 Adirondack chairs, 2 footstools, 2 small tables and a small square firepit.
Reply from A-DIY2026-03-16
Hi Sandra,
Thank you for sharing your detailed experience! We’re glad to know that our team kept you informed throughout the order and delivery process, and that the boards arrived perfectly cut for your project. It’s also great to know that once you found the video instructions, the assembly became easier to follow.
We appreciate your honest feedback about the website and installation guidance, especially regarding screw placement. Insights like this help us continue improving our resources for future builders.
It sounds like you made some great adjustments for your setup using the extra boards for a step and sealing the deck for the Florida climate. Most importantly, we’re happy to know that you’re enjoying your new deck and outdoor space.
Thank you again for choosing A-DIY Outdoor Decks!
Best regards,
The A-DIY.com Team
H
Holland A Mertell · 1 review · Verified · Experienced 2026-02-02 ·
★★★★★
A good project that I did myself.
What made it a project that I could do myself is that everything but the box beams was pre cut and partially assembled.
The step by step instructions left very little guesswork. I think almost anyone could build from one of these kits.
The only part that took experience or knowledge before hand was leveling the locations of the footing pads.
Reply from A-DIY2026-03-13
Hi Holland A Mertell,
Thank you for taking the time to share your experience! We’re really happy to know that the kit helped make your deck project something you could confidently take on yourself.
Our goal is to make the building process as straightforward as possible, so it’s great to know that the pre-cut and partially assembled components, along with the step-by-step instructions, helped reduce the guesswork along the way. That’s exactly what we aim for when designing our kits.
You’re absolutely right that preparing and leveling the footing pads can require a bit more care and planning, but it sounds like you handled the project very well.
We truly appreciate you choosing A-DIY Outdoor Decks for your project. If you ever have questions in the future or would like to share photos of your completed deck, we’d love to see how it turned out!
All the best,
The A-DIY.com Team
C
Chad · 1 review · Verified · Experienced 2025-11-03 ·
★★★★★
Easy peasy
Easy to follow the steps to install. Customer service team was great as well.
Reply from A-DIY2025-12-03
Hi Chad,
Thank you so much for sharing your feedback with us! We’re really glad to know that the installation steps were easy to follow making the process simple and stress-free is exactly what we aim for with every kit.
It also means a lot to know that our customer service team took good care of you. We always want you to feel supported from the moment you place your order all the way to the final installation.
Thank you again for choosing A-DIY Outdoor Decks. If you ever need help, have questions, or want to share photos of your finished deck, we’d love to see them!
All the best,
The A-DIY.com Team
We built a full 16x20 deck in one weekend with the A DIY kit — just me, my wife, and a drill. No contractors, no measuring, no guessing. Every single piece was labeled, organized, and easy to follow.
The best part? It goes together like legos for adults. We saved thousands doing it ourselves and actually enjoyed the process. Well… most of it. These kinds of projects definitely test your marriage 🤣🤣
The instructions were clear, the kit was complete, and the results look like something we waited months for… but we built it ourselves. I’ve never seen a DIY product this well thought out and user-friendly. If you want a deck fast and don’t want to deal with contractors, this is it.
We are blown away. Thank you for giving us our favorite space in our new home.
— Kayla
Reply from A-DIY2025-12-01
Hi Kayla Zsilavetz,
Thank you so much for sharing this amazing feedback with us! We’re thrilled to know that you and your wife were able to build your 16x20 deck in just one weekend, that’s exactly the kind of smooth, enjoyable experience we aim to deliver with every kit.
Knowing that everything was clear, organized, and easy to follow truly means a lot to us. And we love the “Legos for adults” comment, that’s the feeling we design for! Projects like these definitely test teamwork, but it sounds like you both nailed it.
We’re even happier to know that the finished deck looks like something you’d wait months for, yet you built it yourselves. That’s the heart of A-DIY, empowering you to save thousands, skip the contractors, and create a space you’re proud of.
Thank you again for trusting A-DIY Outdoor Decks and for letting us be a part of your new favorite space at home. If you need anything at all, we’re always here.
All the best,
The A-DIY.com Team
R
Rick H · 2 reviews · Verified · Experienced 2025-10-15 ·
★★★★★
Deck went together easy and looks great
Deck went together easy and looks great. Had one little issue and A-Diy made it right fast.
Reply from A-DIY2025-11-14
Hi Rick H,
Thank you so much for taking the time to share your experience with us! We're really glad to know that your deck went together easily and looks great, that’s exactly what we love to hear from our builders.
We also appreciate you mentioning the small issue you encountered. We're happy we were able to resolve it quickly for you. Our team is always here to make sure everything goes smoothly, from delivery to installation.
If you need anything else as you continue enjoying your new deck space, don’t hesitate to reach out. Thank you again for choosing A-DIY Outdoor Deck!
All the best,
The A-DIY.com Team
j
jeb · 4 reviews · Verified · Experienced 2025-09-30 ·
★★★★★
It comes together
The quality of the material was not compromised and customer service stepped up for a few pcs. that were damaged but what they lack is 'instructions'. It comes together, but 'Legos' it's not. If it came with a diagram noting what goes where it would be a lot better. Instead, bundles of composite are dropped off in front of your home and there are loads of 'ummmms' going forward. Would I still recommended....yes but with warnings.
Reply from A-DIY2025-10-30
Hi Jeb,
Thank you so much for your honest feedback! We’re happy to know you loved the material quality and that our team was able to help with the damaged pieces.
We truly appreciate your note about the instructions, that’s great insight, and we’re already working on making our guides clearer for future builds.
Thanks again for recommending A-DIY and for being part of our growing builder community! 💪
– The A-DIY.com Team
