A-DIY (a-diy.com) has a 4.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 78% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; 49 of them were added in the last 12 months. Last updated 2026-08-10.
I’m just the person to prove this product is foolproof. Very easy to follow and build. The longest part of the process is screwing the boards down. I highly recommend using A-DIY. They are easy to work with and they use a great carrier in Estes.
Bad materials quality - no matching the instructions - deck is slightly smaller than I bought - wood pieces do not match the assembly, i had to improvise some pieces - screws bending so easily. Not worth the price.
The instructions were not accurate and were all based on a wood deck not a composite deck. The deck is designed and the instructions are for a deck placed out in an open space not up against another structure. The composite deck boards did not fit in the wood structure so the deck boards had to be cut. The deck clips were not the correct size to enable the deck boards to fit in the structure so we had to buy other deck clips. The delivery of the deck took way more time than what they tell you when you purchase the deck. The deck boards materials are good quality and the concept of having the wood structure already cut was a good concept. Overall I would not recommend this product to others.
Quality, PROFESSIONAL service, Quality materials...I even had extra pieces 👏 👌...PROFESSIONAL and timely delivery
Hi Steven, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with A-DIY. It means a lot to know that you were happy with the quality of our materials, the professionalism of our team, and the timely delivery of your deck kit. We're also glad to hear you even had a few extra pieces, that's always better than coming up short! Your kind words and support truly mean the world to us, and we'll be sure to share your feedback with our entire team. Thank you again for choosing A-DIY. We hope you enjoy your new deck and create many great memories on it for years to come! Warm regards, The A-DIY.com Team
They worked to create my custom size.
Hi Arick, Thank you so much for your kind review! We're so glad we could help create a custom-sized A-DIY deck kit that fit your project perfectly. Every outdoor space is unique, and we're always happy to work with our customers to find the right solution. Thank you for trusting A-DIY with your project. We truly appreciate your support and hope you enjoy your new deck for many years to come! Warm regards, The A-DIY.com Team
I'm going to be totally honest. The end result makes me so happy. My deck is beautiful and sturdy but the installation was frustrating. Some of the 1 star reviews highlighting manufacturing issues I also experienced...the notches were not level, a warped joist and missing or wrong pieces. It was frustrating but customer service was helpful in resolving. A shout out and big appreciation to Jay. Once she escalated my problems to upper management, they were resolved and I was a very happy customer. When a business explodes like A-DIY did, some manufacturing oversight gets lost. They promised they were going to do better. Their product is fabulous. My husband and I did not kill each other during installation so that is a big plus. I gave 4 stars because of the initial frustration. The finished deck is perfect.
Hi Marie, Thank you so much for taking the time to leave such an honest and thoughtful review. We truly appreciate you sharing both the challenges you experienced and the positive outcome. We're thrilled to hear that you love your finished A-DIY deck and that it turned out beautiful and sturdy. At the same time, we're sorry the installation wasn't as smooth as it should have been. We understand how frustrating it can be to run into issues like warped or incorrect parts, and we sincerely appreciate your patience while we worked to make things right. Thank you as well for the kind words about Jay. We'll be sure to share your message with her, she'll be delighted to know she made a difference. Our team is committed to supporting our customers every step of the way, and we're glad we were able to turn your experience around. We also had to smile when you mentioned that you and your husband made it through the installation without "killing each other!" 😊 That's definitely a win in our book! Thank you again for choosing A-DIY and for giving us the opportunity to earn your trust. We hope you enjoy your beautiful new deck and make many wonderful memories on it for years to come. Warm regards, The A-DIY.com Team
Directions were good with the addition of the app. Everything lined up and it looks great. Quality is good. PRO TIP: Have your extra drill battery ready to rock for the BAZILLION screws.
Hi Donawa, Thank you so much for your thoughtful review! It really means a lot to everyone here at A-DIY. We're so glad to hear that the instructions, especially when paired with the A-DIY app, made the build easier and that everything fit together the way it was designed to. Hearing that you're happy with the quality of the materials and the finished result is exactly what we strive for. And we have to say, we loved your pro tip about keeping an extra drill battery charged for the bazillion screws! 😊 That's great advice, and we're sure it'll help future A-DIY builders prepare for their own projects. Thank you again for trusting A-DIY with your deck project. We truly appreciate your support and hope you enjoy spending time on your new deck with family and friends for many years to come. Warm regards, The A-DIY.com Team
Very easy, quality wood, instruction could be better. Very, very good customer service.
Hi Martin, Thank you so much for your kind review! We're so happy to hear that you found your A-DIY deck kit easy to build and that you were pleased with the quality of the wood. We also really appreciate your honest feedback about the instructions. We know there's always room for improvement, and comments like yours help us make the experience even better for future A-DIY builders. What means the most to us, though, is hearing that you had a great experience with our customer service team. We believe that building a deck should be exciting, and we're always here to help whenever our customers need us. Your kind words will definitely be shared with the team, they'll be thrilled to hear them. Thank you again for choosing A-DIY and for trusting us with your project. We hope your new deck becomes a place where you can make many great memories with family and friends for years to come. Warmly, The A-DIY.com Team
It was a lot cheaper and of the best quality. THANK YOU!
Hi Gary, Thank you so much for your amazing review! We're thrilled to hear that you were able to build your 16x16 deck yourself and that you're happy with the quality and value of your A-DIY deck kit. Knowing you had a great experience and found the kit to be both high-quality and cost-effective means a lot to our team. Thank you for choosing A-DIY.com. We hope you enjoy your beautiful new deck for many years to come! Best regards, The A-DIY.com Team
The deck materials were delivered and there was no damage. Nice looking boards and easy to assemble. A little disappointed that 6 divider boards were missing and had to wait 2 weeks to get them to finish assembly, but pleased nonetheless.
Hi Andrea, Thank you for taking the time to share your experience! We're glad to hear your deck kit arrived in good condition, that you were happy with the quality of the materials, and that you found the assembly process easy. We appreciate your patience regarding the missing divider boards and understand that waiting to complete your project wasn't ideal. We're grateful for your understanding and are pleased to know you were happy with the overall result. Thank you for choosing A-DIY.com. We hope you enjoy your new deck for many years to come! Best regards, The A-DIY.com Team
My initial experience was good, and I was excitedly telling everyone around me about this option. But then. - The delivery - of three crates totaling 2800lbs - didn’t arrive during the window I was told. Then, it was delivered without warning two days later. Thankfully a neighbor was home to sign for it. - Sizing of the deck boards on one kit didn’t match with the picture frame board. I’ll have to modify to fit let alone have some minor spacing for airflow. - All joists on my 12x16 deck kit were cut wrong, with the notch for connecting with the outside beam in the wrong spot. Because I’d used the company’s provided engineering plans to obtain my local permit, have concrete piers poured, and secure posts for the slope, adjusting to this error wasn’t an option. It required breaking out my jigsaw and extending the notch on 32 boards. While I definitely understand machining errors can happen, it’s the company’s response that was the biggest problem. I was asked multiple times whether I was just mixing up joists from one kit to the other (though the shape of them isn’t even the same, so that made no sense), then questioned on whether I was measuring accurately. Basically, at no point was there accountability of just “we made a mistake, let us make that right.” Which means I went from spreading the good word about what they provide to warning people. By the time I did all that, I honestly could’ve just built my own. Because I was trying to have my posts at the exact right spot for their layout (only for it to be a mismatch) it was far more precarious than if I had just built up and lined cuts up as I went.
Overall the project came together but I did a lot of research on building decks before building this deck and I was looking for areas where it said to level the foundation or make sure the whole project was square before moving from one step to another but I felt the directions lacked those caveats. I built the deck for about 2 hours a day after work in the hot sun and between heat exhaustion, heavy beams, and just being a little sick it took about 10 hours or would have if not taking the occasional day off
Hi William, Thank you for taking the time to share your experience. We're glad to hear that your project came together in the end, and we truly appreciate your thoughtful feedback. We appreciate you pointing out where the instructions could be improved, particularly around leveling and squaring the foundation before moving through the build. Feedback like yours helps us continue refining our guides to make the installation process even smoother for future customers. Building a deck is no small task, especially in the heat, so we hope you're now able to sit back, relax, and enjoy the finished result. Thank you for choosing A-DIY.com! Best regards, The A-DIY.com Team
I got a great quality deck kit at a great price. Assembly and directions were easily to follow.
Hi John, Thank you so much for your wonderful review! We're thrilled to hear that you found our deck kit to be a great value and were happy with the quality. It's also great to know that the assembly process was straightforward and that the instructions were easy to follow. That's exactly the experience we strive to provide for every customer. Thank you for choosing A-DIY.com. We hope you enjoy your new deck for many years to come! Best regards, The A-DIY.com Team
its me save a lot of time putting to together.
Hi Richard, Thank you so much for your review! We're delighted to hear that our deck kit helped save you a lot of time during the assembly process. Making installation as simple and efficient as possible is exactly what we designed our kits for, so it's wonderful to know that was your experience. Thank you for choosing A-DIY.com. We hope you enjoy your new deck for many years to come! Best regards, The A-DIY.com Team
We ordered our deck on 5/25/26, website says 10-14 business days for shipping. Today 6/24 I’m being told it will ship on 6/26/26 but from San Diego and would be another week from then.. Your company is in listed as New Jersey, phone day Miami and you ship from S.D… I’m starting to think your a spam company, I’m ready to cal the BBB. For the almost $5g we have spent you would think communication would be better.. you should be giving money off for your lies about shipping, praying I have this by 7/3 or I’ll be calling my credit card company
Honestly nobody care. It wasn’t entirely as I had expected from what they labeled. I got the product for a backyard decoration party and it sucks. I had to go buy other materials to fix the damn thing. Which made the whole cost more expensive.
It doesn't matter nobody cares my experience was bad from the beginning to the end
Shipping was a terrible experience. Then the kit arrives the directions didn't even match the pieces to the kit. I was missing footings so had to go buy material to do that. Then, many of the pieces were missing the color coded labels. Lastly, you would think for the price there would be some pre drilled holes.... there isn't. If you are okay with overpaying for basically just precut boards then I'd go for it, but this was absolutely not worth the money. Also, they said easy to install regardless if the ground is level the way their system is designed actually made it more difficult than building from scratch when trying to level it.
The ease of ordering my new deck, the cost was in line with my budget. The staff was professional and answered all my questions. The delivery was ok but had its own challenges. Luckily I didn't mind helping the poor delivery driver unload over a ton of materials. Perhaps next time A-DIY Decks will choose a different delivery company that will staff it's delivery trucks with the correct amount of drivers and helpers. Overall I would rate your company a 7 out of 10, only because of the negative experience with delivery.
Hi Daniel, Thank you for taking the time to share your experience! We're so glad to hear that the ordering process was easy, the deck fit your budget, and that our team was able to answer all of your questions. We also appreciate your honest feedback about the delivery experience. We're sorry it didn't go as smoothly as it should have, and we understand the frustration of having to help unload the materials. We'll be sure to share your comments with our logistics team as we continue working to improve our delivery process. Thank you again for choosing A-DIY.com. We truly appreciate your feedback and hope you enjoy your new deck for years to come! Best regards, The A-DIY.com Team
60 reviews matching