AAA Life Insurance Company

Can you please advise the policy number…

Can you please advise the policy number associated with this email.

I wanted a whole life policy that asked…

I wanted a whole life policy that asked no health questions (which is hard to find those two things). Most insurance companies offer you term life insurance. Which once you pass, if over a certain age you no longer are covered. Whole life insurance works for me

Terrible customer service with no communication

My late mother and myself created a guaranteed whole life insurance policy with AAA Life. I was listed as the beneficiary verbally with the agent (Greg Hull) who had us sign documents electronically. We also sent in a paper copy of the beneficiary again which listed me as that person. On March 31, 2026, my mother passed away. I notified AAA same day to get the claims process started. On April 2, 2026, the funeral home that was taking care of the final services also formally filed a claim with documentation to support the loss. AAA Life still has not paid out the claim and has failed to communicate with me what is causing the delay. I have called the claims dept. several times over the past several weeks, and still no clear explanation to the delay was provided. The claim's team has told me lies and reported false information to me regarding the status of the claim. They told me everything was fine and in order and pending a final review before it would be paid out. Weeks passed and nothing. Following up again, I finally spoke with a manager named Paris. Paris told me the policy was on hold because no beneficiary was listed on the account. This is false because I was the person who created the policy (with my mother), my banking account was used to make monthly payments, my email was used, my cell phone number was the primary contact, and I created the app login account. Paris told me they were going to issue a check to my address under "To the estate of Elizabeth Arellano." I went to my local superior court and filed legal small estate affidavits and sent all that paperwork to AAA. They told me a check was sent in the mail to an old address (even after providing a new address to several claims team members). I was told by yet another AAA staff they would do a stop payment on that check and issue a new one. A week later no communication. The agent I initially worked with was not responding, and his number was disconnected. I told this to Paris, and she was supposed to get back to me but never did. Another week passed and I called again to be told no check was ever sent, and that accounting has not updated anything and no record to why again it was delayed. I spoke to several staff who all were unable to help or give clear answers. They all stated they would send an email to the management team who would call me back - days later and still no call. Today I spoke with a staff named Rome, who told me an examiner named Gwendolyn would call me, and no call. I have sent in all the documents they requested; the funeral home also contacted them with no success at getting answers. AAA has failed to communicate, to give clear and transparent information, and has lied to me about the status of the policy. The staff have been rude, unhelpful, and do not communicate with each other. They are unprofessional to assisting with client claims

Fast & easy online.

Simple and quick to complete.

AAA Life Insurance Rates A 10

AAA Life Insurance has been an awesome experience. Product, Price & Service have all been a 10!

Easy to understand policy guidelines

Easy to understand policy guidelines, use of website and convenient payment plan.

I absolutely love AAA

I absolutely love AAA. It was so easy to get additional life insurance for myself and my partner. We opened our membership 7 years ago and have had wonderful customer service. Please continue making all your insurance this easy and pleasant.

Great website for life insurance

I did the policy online. It was so easy to do. The website explained everything you needed to know.

Easy to do and understand

I got approved online

I got approved online. That was great

Easy online process

Easy online process. 5 minutes or less.

Quick

Quick, clear and easy to enroll.

Easy to apply for life insurance

Easy to apply for life insurance, and with good rates.

Easy of processing

WAS EASY TO ACCOMPLISH

Streamline!!!

Very easy application, and I've had issues with others...

Life insured

Ease of use

Ease of use, ease of signing up. Rate amounts not terrible, insurance doesn’t cancel due to age etc. Rates don’t go up. I’ve been with AAA forever and have always liked them.

The application was easy to enter…

The application was easy to enter required information to set up insurance policy

Easy to navigate the website

Website easy to read through. Material explained well