Acceptance Insurance (acceptanceinsurance.com) has a 4.8 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Has the best quotes since I moved from out another state! Was also very helpful and asked all my questions that I had. Definitely highly recommend!
Our agency is grateful to see another satisfied customer; your review gives us peace of mind knowing our agents continue to outperform our competitors. Enjoy the rest of your day!
I had been online auto shopping for quite some time. While driving one afternoon, I saw Acceptance on an office building and decided to stop in. What a great “stop-in surprise!! Agent L. Naylor greeted me immediately! Her professional and personable attitude helped transform my auto shopping experience from tedious to a great walk in the park. It is vital to listen to a potential customer’s auto insurance needs and that’s what I received from Miss Naylor. Kudos to Ms. Naylor!
Our agents don't just help you find a policy; we put ourselves in your shoes so we can better understand how we can help you save money on your insurance; we love building bonds with our customers, we consider you as part of our family and family always looks out for each other. We hope you enjoy the rest of your day!
I got insurance for a great price and great service. Vanessa was awesome helping me with what I needed ❤️
Thank you for having faith in us to get the job done, we are glad to have been able to help. Enjoy your day!
I needed full coverage insurance before i could drive my new vehicle off the lot.Jessica Nelson at acceptance in Anniston was beyond helpful and patient .She searched until she got me the lowest rate possible .it took awhile to get app downloaded and my policies linked ,she was very patient and kind with me until all documents were signed and I could finally drive off in my new vehicle fully insured with a great rate .Jessica did a fantastic job and I greatly appreciate her excellent customer service skills and knowledge .
Thank you for sharing your comments on the service provided by our agent. This helps us understand and appreciate the service our team provides for our customers. Have a great day!
I have been a customer of acceptance insurance for years. I regularly make my payments to the location on Davis hwy in Pensacola Fl. Cynthia and Tracy are the best. I went into the office today to make a payment. I was having a really bad morning and was feeling low. These two women always go above and beyond with the customer service they have provided for me. They not only ensure I'm getting the best rates, they show concern for me. I'm not just a number there. They helped me with my problem and made my day. When I left I had no doubt in my mind I was getting the best coverage. Acceptance Insurance would not be acceptance insurance without these two ladies!
Thank you for sharing your positive experience. We are happy to have agents with great people skills and great customer service working here, making our customers feel right at home. This gives us the comfort of knowing our customers are being treated well. Customer Satisfaction is our top priority here, and we could not do it without your support. Have a great day!
Very knowledgeable and quick setup from my agent. The gentleman went above and beyond to get me the best rate. Everything was seamless and stress free. He even provided me with insightful information on how he actively relooks at the policy often with efforts to keep and lower your policy based off your good driving history. In todays world where every business seems to be grossly greedy and careless his efforts really made me appreciate my choice to be a customer and made me feel great that their still trustworthy people out there.
We are glad to see we met your expectations with the policy you were looking for. We look forward to our future as client and agency for all your insurance needs. Please reach out to our customer service department for any questions, concerns or doubts you may have; we are committed to ensuring your safety on the road whenever you need us. Enjoy the rest of your day!
Ashly was excellent!! She helped with every question and worry. Her great customer service skills helped everything move promptly. Explained insurance very well. I had been flustered and she brung me right down with pleasant nice conversation skills. I believe she deserves a bonus or gift. That’s what customer service Is made for and she surpassed it!
Thank you for recommending our agency. We are proud of the team we have, who are more than capable of helping our customers find the right policy to fit their everyday life needs. Your recommendation shows the excellent service our agents provide to all our customers. Enjoy the rest of your day!
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