ACLS Certification Institute (acls.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
S
Steven Hedlesky · 7 reviews · Experienced 2026-08-02 ·
★★★★★
I signed up for ACLS recert
I signed up for ACLS recert. The course material had many errors and misspellings. It had images in the wrong places and mislabeled rhythm strips. Pictures in the ACS section are of strokes and head CT's. It appears to have been created by an AI with no medical oversight. The program froze up in the 3rd module and would not proceed. I abandoned the site and went to another provider that was much better and quite a bit cheaper. Now I am trying to get my money back, but no one answers the phone and the support email address goes to a company that says they are not associated with acls.com.
M
Max · 2 reviews · Experienced 2026-04-30 ·
★★★★★
NEVER AGAIN
The courses are ok. Have certified w them a number of times. This last time i paid for the course then life happened and time lapsed. They expired the courses, REFUSE to refund, AND REFUSE to allow me to take them to meet my requirements. Despite multiple attempts to reach them, they stand rigidly by their NO. I would NEVER use them EVER again. NEVER answer the customer service number.
W
Wes · 1 review · Experienced 2025-06-13 ·
★★★★★
Great service.
Great service. Nothing bad to say. Thanks Michael.
K
KP · 2 reviews · Experienced 2024-12-20 ·
★★★★★
Words are misspelled in the course…
Words are misspelled in the course content. Dosages are wrong in the quiz. Poor course content overall. It looks like a grade schooler created this course. I took NRP and the quiz referenced a 3.5 GRAM baby. I wish I would have read the other reviews on this course prior to purchasing it.
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Nina Johnson · 1 review · Experienced 2024-11-27 ·
★★★★★
excellent easy to use
excellent easy to use. customer service was amazing. the only issue i had was picking new cert or recert and that should be identified prior to registering.
would HIGHLY recommend for ACLS cert. Customer service cleared up the issued in a timely manner with quick resolution.
P
Philip J. Penrose · 2 reviews · Experienced 2024-08-14 ·
★★★★★
These guys have excellent service…
These guys have excellent customer service! They responded to my need to switch a class after hours. I had expected a response the next day but was elated to access the class that same night.
Reply from ACLS Certification Institute2024-08-15
Hi Philip,
We appreciate your taking the time to provide your honest feedback. We’re so delighted to hear you had a great experience with our Support Team. We pride ourselves on our lightning-fast responses and friendly staff so it’s always fulfilling to hear we're doing well!
Our dedicated Support Team is available Monday-Friday, 7am-6pm MST via phone & email. Although, I do sometimes sneak in and handle tickets after hours :) Please feel free to reach out to our team and we’ll be more than happy to assist you however we can.
Take care,
Chase
ACLS.com Support Manager
[email protected]
888.364.1202
Nice cusmore support and very responsive. Thanks to the team
Reply from ACLS Certification Institute2023-12-25
Vibash,
We appreciate your taking the time to provide your honest feedback. We’re so delighted to hear you had a great experience with our Support Team. We pride ourselves on our lightning-fast responses and friendly staff so it’s always fulfilling to hear we're doing well!
Our dedicated Support Team is available Monday-Friday, 7am-6pm MST via phone & email. Please feel free to reach out to our team during business hours and we’ll be more than happy to assist you however we can.
Take care,
Chase
ACLS.com Support Manager
[email protected]
888.364.1202
B
Bita Rst · 1 review · Experienced 2023-05-27 ·
★★★★★
Fast responses
Fast responses , very helpful support, amazing explanation and guide
Reply from ACLS Certification Institute2023-12-25
Bita,
We appreciate your taking the time to provide your honest feedback. We’re so delighted to hear you had a great experience with our Support Team. We pride ourselves on our lightning-fast responses and friendly staff so it’s always fulfilling to hear we're doing well!
Our dedicated Support Team is available Monday-Friday, 7am-6pm MST via phone & email. Please feel free to reach out to our team during business hours and we’ll be more than happy to assist you however we can.
Take care,
Chase
ACLS.com Support Manager
[email protected]
888.364.1202
L
Lauren · 2 reviews ·
★★★★★
Long and inefficient
The expectation was efficiency and 30-45 minutes. It took two and a half hours for the skills session only for ACLS and was the same as the full certification. Had I known that, I would not have wasted online time first. I have done recertification 4 times and I have never been to a worst, more inefficient course.
C
Cineview Media · 8 reviews ·
★★★★★
Simply hideous and non excisting…
Simply hideous and non excisting customer service.
Poor quality, and cheap chinese knockoffs, stay away.
L
Lin Polinsky · 2 reviews ·
★★★★★
This is the best recertification center…
This is the best recertification center I have ever been to. Very professional and knowledgeable staff! I highly recommend this company
M
MD · 2 reviews · Verified ·
★★★★★
Convenient way to renew without taking…
Convenient way to renew without taking a day out of the office
D
DENNIS L SMITH · 8 reviews ·
★★★★★
This is a terrible site with poor…
This is a terrible site with poor service. After spending hours reading the material and trying to access the final exam the personnel could not get the site to work though I did all the steps with my browsers that they requested. As a busy professional, I wasted over 6 hours trying to complete one course. I finally had to demand a refund and will use another site to maintain my certificates
A
Adrienne · 3 reviews ·
★★★★★
Not accepted by my state
These certifications are not accepted by the state of Georgia and they are refusing to refund despite a clearly worded document on what is acceptable and what's not. I haven't even taken the courses yet.
J
Jon Yoder · 2 reviews · Verified ·
★★★★★
Good review
Good review, and excellent course and test.
S
Steve Green · 1 review · Verified ·
★★★★★
Great for recertification and…
Great for recertification and entertaining.
c
customer · 1 review · Verified ·
★★★★★
My course would not even load so I was…
My course would not even load so I was unable to take it. I wasted my money on a course that I did not even get to take.
I tried to get in your program for the full weekend with a few others helping me to no avail. I left a few messages and no one called back until Monday. Then on Monday I did get a call and was able to get in . Paying with my husbands card was another odd situation and I needed help. Just getting started was frustrating.The program Instructor was good. I wish I had access to the CPR book as we did 2 years ago to look up things if needed for the whole year. Answer clarification was not clear as twice I thought my answers were correct and unable to view choices why it was wrong. I still have not received my card.
