Great Service
Working with live people that help solve problems with good acoustical product knowledge
About Acoustical Solutions
Data updated- Website
- acousticalsolutions.com
- Category
- Construction & Manufacturing
- Location
- United States · Richmond
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 83% (5/6)
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Is Acoustical Solutions legit?
Acoustical Solutions (acousticalsolutions.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 85% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 83% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Acoustical Panels
I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the service is good. Panel is well protected for shipping. Web site is educational. I was able to build my own panels with the information on their web site.
Dave Watkins helped me over the phone…
Dave Watkins helped me over the phone to order the panels. Answered all my questions. The panels arrived when he said and they were packed very well. No torn or dents on any of the tile. Great service John
Jessica was very helpful with…
Jessica was very helpful with measurements and the different products offered. We appreciated all her advice.
Quick turn around
another order shipped perfect condition…
another order shipped perfect condition to our location
Everything arrived on time and in good…
Everything arrived on time and in good order. Installation was easy.
MLV shipped in a timely manner and…
MLV shipped in a timely manner and worked great (along with an acoustic blanket) to muffle the sound of a standby generator
Great customer service
Great customer service. Great product. Very helpful staff.
Solid Experience
Representative was knowledgeable and polite, two qualities necessary when buying a product the customer knows nothing about!
Jul 22, 2025
The sales person that helped was excellent! His suggestion for the panels I used made the room sound great. No nasty echos but not too dead. He suggested a panel size that saved me a considerable amount of money due to it being on sale.
Very good customer service and a good…
Very good customer service and a good product. We opted for the "Rotofast" attachment system for our ceiling job. We found out with panel number one that if the black pegs which are designed to go onto the wall, and then have the panels "snapped" onto them, are off AT ALL (either a bit crooked due to the wall anchor not being perfectly straight, or your initial wall markings not being perfectly aligned), then you're not going to get the panel snapped into all four anchors. Maybe on a wall installation not so much trouble, but on a ceiling install its trouble.
they delivered a good product as…
they delivered a good product as promised at a good price
4 of 12 tube of acoustical sealant were…
4 of 12 tube of acoustical sealant were damaged.
Reply from Acoustical Solutions2025-09-02
Thank you for sharing your experience. We're sorry to hear some of the sealant tubes arrived damaged. We encourage customers to let us know if there's an issue with the delivery right away. In this instance although we weren’t contacted before they were discarded, we’ve since improved our packaging to help ensure safe delivery moving forward.
Ordering was simple on line
Ordering was simple on line. I got what I asked for and got it in a timely manner. Quick actually. Thank you
all rolls showed up with fork damage
all rolls showed up with fork damage. first 10 feet of each roll was unusable
Excellent product
Professional
You were extremely courteous, knowledgeable, and understanding. It was an absolute pleasure dealing with you and your people are excellent. I have already referred you to two other contractor friends of mine. I was that impressed. Thank you.
Church Astragals
Everything fit great
Ordered and it was shipped timely all…
Ordered and it was shipped timely all came in with no damage and in a timely manner.