Kevin McIver made my experience a 12…
Kevin McIver made my experience a 12 out of 10. Knowledgeable, efficient and all-around professional.
About Acoustical Solutions
Data updated- Website
- acousticalsolutions.com
- Category
- Construction & Manufacturing
- Location
- United States · Richmond
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 83% (5/6)
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Is Acoustical Solutions legit?
Acoustical Solutions (acousticalsolutions.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 85% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 83% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Kevin is a knowledgeable and helpful…
Kevin is a knowledgeable and helpful customer service representative. He has scheduled a shipment, so I will receive MLV on the day I need it. Although it was not recommended, I rolled MLV's backwards so they would lie flat on the floor. And that did the trick.
A very bad experience
A very bad experience After many telephone calls and e-mails I still don’t have the door kit. Nobody at Acoustical Solutions will return my calls or tell me when I will get my order. They charged my credit card and kept the money.
Mass Loaded Vinyl
Good and on time service.
Customer Service was top-notch
Customer Service was top-notch. Everyone I spoke to was very friendly and helpful!
Excellent communication from customer…
Excellent communication from customer service specialist. Excellent product. Shipping on a $150 order was $95, seems kindof expensive.
Very communicative customer service and…
Very communicative customer service and the product (fabric) was so easy to work with. Would DIY it again.
Great advice
Great advice, quality products, and excellent customer service!
Great Products
Excellent customer service. Fast shipping. High quality product. The Resilient Channel Isolation Clips proved to be an effective component of the acoustical treatment project.
Email Response Time
Email responsiveness. When I leave an email, whether it's related to a product inquiry, or just to ask a general question, it has been always answered in a timely fashion. Color matching is difficult when purchasing items on line. Color hue and shade always differ. Not accounting for the type of device that was used to take the picture. Luckily, Acoustic Solutions will send you ten color samples. Shipping is on the high side of the spectrum. They send the material on a roll, and than place it in a heavy gauge plastic bag. My roll was a tall as me. lol In the future, should I need any Acoustic related products, Acoustic Solutions is the place to go. "You can quote me on that one!"
Damaged product, refund promised, no action.
Product arrived damaged. Would give customer service a negative 5. After being promised, still have not received refund for affected product.
Reply from Acoustical Solutions2026-06-03
We’re sorry to hear about your experience. Our records show the refund was processed last month, and we’ve provided the credit receipt confirming this. In some cases, it may take additional time for your bank or card provider to reflect the credit.
Paid via echeck because the credit card…
Paid via echeck because the credit card option wasn’t working. They held my shipment until the echeck cleared their bank which meant it wouldn’t come in time to complete my project. I canceled and asked for a refund. I was told my refund was issued 2 days ago. Still haven’t seen it. Don’t pay echeck! They forgot to mention they would hold my shipment when I did. They are also very slow to respond and don’t call back. I’ll probably never see that refund. Go somewhere else for your acoustical needs!
Reply from Acoustical Solutions2026-06-01
We’re sorry this experience didn’t meet expectations, especially with your project timeline. Orders paid by eCheck are processed after clearing (typically 3–4 business days), which is noted at checkout, and your order had not shipped before it was canceled. Your refund was issued by check and mailed on May 27. It may take several business days to arrive. We appreciate the feedback and are working to improve both our checkout clarity and response times.
They don't fix things quickly
They don't fix things quickly; if you don't push to get things sent, nobody can fix the delays in the arrival of the materials... due to an administrative process, they dispatched the materials 9 days late
Reply from Acoustical Solutions2026-05-28
Thank you for your continued business—we appreciate your support. Our 5–7 business day lead time begins once an order is fully processed. In this case, there was a delay while we finalized tax documentation/payment, and the order was released on May 15. We’re always happy to help expedite when possible, so please feel free to reach out if timing is critical.
Great experience with them!
They were a huge help with finding a product that I would consider niche and being affordable, great with shipping, and loved their customer support as well.
As a general contractor working across…
As a general contractor working across residential and commercial projects in Atlanta, acoustical challenges can be some of the trickiest to navigate — getting the wrong products or wrong advice costs time and money. Acoustical Solutions was a game changer for us. Their team brought a level of expertise that immediately gave us confidence. Rather than simply selling us products, they took the time to truly understand our project requirements and guided us to exactly the right solutions — saving us significant time and cost by getting it right the first time. The professionalism from initial consultation through to product delivery was outstanding. These are people who genuinely know their craft and stand behind their recommendations. For any contractor or builder dealing with soundproofing, noise control, or acoustic treatment needs — look no further. Acoustical Solutions is the real deal.
Great experience!
From beginning to end this was a great experience
Always easy to place an online order
Always easy to place an online order. Consistent product.
Great customer service
Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right material. Turn around time on custom color/size panels was awesome. Sounds panels look and work great!
Great products, fantastic customer service
Man do they ever have a great customer service line, manned by real people who know their product line. Answered all my technical questions with ease. Gave me the confidence to place a large order which arrived on time. Their products are best in class
Great customer service
Had some issues ordering and the support to take care of it was amazing. High quality product and from the time of ordering to delivery was very efficient