Acuity Insurance (acuity.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 84% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Our agent and the staff have been great. We experienced a loss and we are grateful for the support given to us by the team and the company.
Thank you for the five-star review, Orville! We’re glad your agent and our team provided the support you needed during a difficult time. We truly appreciate your kind words and your trust in Acuity.
We have been with Acuity for over 20 years. While price like everything else has risen the coverage has been top notch.
Thank you, Delvin, for trusting Acuity for more than 20 years! We’re grateful for your loyalty and appreciate your honest feedback about pricing and coverage. It’s a privilege to serve you, and we truly value your continued confidence in us.
Customer Service is outstanding Filed a claim on my Pickup door was hit by a flying rock from a mower my Agent called Acuity while I was there and before I left the adjuster called me saying to take it to my GMC Dealership Body shop by for an estimate I did they sent it in and was approved Adjuster called me and let me know and also told me my coverage covered the rental car while my truck was being repaired Great Insurance Company
Thank you for the five-star review, Rick! We’re glad your agent and claims adjuster made the process quick and straightforward, from approving the repair estimate to confirming your rental car coverage. We appreciate your trust in Acuity and are proud to be there when you need us!
They processed my claim super fast and were thorough in checking the extent of damage. Then they had a check cut the next day.
Thank you for the five-star review, Steven! We’re glad our team handled your claim quickly, thoroughly reviewed the damage, and issued payment the next day. We appreciate your trust in Acuity and are proud to be there when you need us!
Way to expensive and personal ,returns of premium are always less than what premiums you have to pay even when you furnish documents for people with there on coverage
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team
Our agent. Helpful, honest, always answers our questions within a fair timeline.
Hi James, Thank you for the five-star review! We’re glad to hear your agent is helpful, honest, and always available to answer your questions.
Everyone I have spoken with the company has been courteous and knowledgeable! For storm damage I received my check in an extremely timely manner. I have recommended Acutiy to many people because of the service!
Hi Karen, Thank you for the five-star review! We’re glad our team provided courteous, knowledgeable service and handled your storm damage claim promptly. We truly appreciate your recommendation.
seemless and quick
Hi Robert, Thank you for the five-star review! We’re glad your experience was seamless and quick.
I appreciate the excellent customer service experience provided by Acuity, especially from the IT department. I had an issue with my email, and someone went above and beyond her duties to help me resolve it. They were very patient with me while I gathered all my information for my audit. I would highly recommend Acuity for anyone's business needs. Thank you!
Hi Anabel, Thank you for the five-star review! We’re pleased to hear our IT team provided patient, responsive service and went above and beyond to resolve the issue. We truly appreciate your recommendation.
Exceptional Claim Service with Adian C. Adian C. handled our claim very quickly and professionally. We have never had a claim handled so well. The communication was clear, the process was straightforward, and the efficiency demonstrated by the team truly set a new standard for our expectations. It is a relief to work with an insurance provider that prioritizes the policyholder's needs during a stressful time. Key Strengths Observed: * Professionalism: Every interaction was conducted with a high degree of competence and courtesy. * Efficiency: The turnaround time for processing the claim was remarkably fast. * Communication: We were kept informed throughout every step of the process, leaving no room for uncertainty. * Stress-Free Experience: By handling the details seamlessly, the staff significantly reduced the burden typically associated with filing a claim.
Thank you for sharing your experience. We’re so glad Adian provided clear communication, quick service, and professional support throughout your claim. We appreciate your kind words and the opportunity to be there for you during a stressful time.
The Reuters staff is very helpful in arranging insurance coverage.
Terrific to hear, Marie!
I did not like big rate increase in second year of policy
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team
We’re glad to hear it. Thanks!
Wayfinder has helped us find the best policy at the best price. We made a change with our policy this year, after hearing what we could do to lower the price some. Good staff to work with.
Great. Thank you!
I have not had any claims with Acuity. So that makes everything fine.
Thank you, Joyce.
My agent try to find best price and I have no issues so far
That’s terrific, thank you!
Acuity makes filing a claim as easy as possible
That’s what we love to hear!
We had a bad thunderstorm, with heavy rain and wind. A big part of a tree broke off and fell on top of the shed putting a hole in the roof. We contacted Acuity and had a quick response from the company and their claims agent, Ryan Birnbaum. Ryan provided excellent service and answered our questions. Our claim was quickly handled. It was a good experience.
Hi Ronald, thank you for sharing your experience. We’re sorry to hear about the storm damage, but we’re glad Ryan and our claims team were able to respond quickly and provide excellent service.
Company has provided very good service for the last 2 years on my auto and home policy's. Good response to relevant questions.
Hi Edward, thank you for your continued trust in Acuity. We’re glad to hear you’ve received helpful service and quick responses to your questions.
I'm fine with my home insurance, but I got into a minor car accident that I didn't even claim for repairs and my premiums doubled. I don't see why I had to have such a massive penalty for the first car accident I've had in my life.
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team
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