Acuity Insurance (acuity.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 84% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Representatives have been professional and responsive regarding my recent claim.
Hi Richard, thank you for the kind review. We’re glad to hear our team provided professional and responsive service during your recent claim.
poliet, didn't take much time, response in receiving payment was geat.
Hi Gary, thank you for the kind review. We’re glad to hear the process was efficient and that you had a great experience receiving your payment.
We appreciated the responsiveness and follow-up.
Hi Ernie, thank you for the kind review. We’re glad to hear you appreciated our team’s responsiveness and follow-up.
The auditor you sent out to the company he was very professional and great to work with. Luckily, I have all my stuff easily accessible, and it made the process go by very fast.
Hi Becci, thank you for the great review. We’re happy to hear the audit process went smoothly and that our auditor was professional and easy to work with.
Thank you, David!
Awesome, great staff
Much appreciated, Cathy!
I’m 75 never had a ticket never had to use my insurance. Knock on wood. But my insurance keeps going up. I might have to look at something else.
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team
The web site is easy to use. Communication is fine. Price is great. Audits are the only thing I hate but all do it.
Thank you for the 5-star review! We’re glad to hear you find our website easy to use and communication helpful. We appreciate your feedback and support.
Fallen branches from a windstorm damaged my pick up truck. I made one phone call to Acuity and Jacqueline Seymour called immediately. She lined me up with a shop to fix the damage and approved the estimate without delay.
Thank you for sharing your experience. We’re glad Jacqueline was able to respond quickly, connect you with a repair shop, and help get the estimate approved without delay. We appreciate your trust in Acuity.
Without question, the Acuity service has been terrific. They responded within 2 hours of our call to remediate a flood in our kitchen from a broken water pipe.
Thank you for sharing your experience. We’re glad our team was able to respond quickly and help remediate the flood damage in your kitchen. We appreciate your trust in Acuity.
It would be even better if we could request the COI online instead of by email.
Thank you for that feedback, Marta.
Acuity is very easy to deal with. Representatives are very pleasant. So far it is a good experience.
Thank you for the 5-star review, Catherine! We’re glad to hear Acuity has been easy to work with and that our representatives have provided a pleasant experience. We appreciate your feedback and support.
Whenever a claim has been needed the response has been quick, friendly and informative. I’ve been very satisfied with Acuity
Thank you for the kind review, John! We’re glad to hear our claims team has been quick, friendly, and informative whenever you’ve needed assistance. We appreciate your trust in Acuity.
Not surprised about +8% increase from '24 to '25, but +19% increase from '25 to '26 ??
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team
We have only had one claim, an auto collision claim, it was handled timely and professionally. I would like premiums to be lower but higher premiums appear to be industry wide
Thank you, Carol.
Very helpful with all my needs and adjustments
Thank you for the five-star review! We’re glad to hear you’ve had a very helpful experience with your needs and adjustments. We appreciate your business.
I added a new vehicle & next day deleted the other. Was billed $1409 for adding new vehicle & never received corrected billing after deleting other vehicle. Called & was told to call agent. After many phone called was advised owed $397 but never received corrected billing. Three days prior to amount due, even though I had sent $397, received a notice stating owed $1409.
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team
My homeowners/vehicle insurance has gotten SO expensive! I’m not able to pay it all at once anymore but it’s such a rip off how much extra it costs to pay it in installments. I really need to start shopping around.
Hello, Lisa. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team
A great staff makes everything stress free!
Thank you for the five-star review! We’re so glad to hear the staff helped make everything stress-free. We appreciate your business.
We have been with Acuity for many years. No problem with filing a claim for hail damage. We were very pleased with the service. The premium has gone up every year which is not the best, but service so far has been good.
Thank you for the five-star review and for being a longtime customer. We’re glad to hear your claim was handled smoothly and that you’ve been pleased with the service. We appreciate your feedback regarding premiums and value your business.
62 reviews matching