Adorchic

Dear Customer, Thank you for sharing your honest feedback, and we are incredibly sorry to hear about your experience. We completely understand your disappointment, and this is absolutely not the standard we strive for. To make things right, we have already processed a full refund for this product to your original payment method. We took your feedback very seriously and immediately investigated the issue. There was indeed a quality issue with the material used in that specific batch. Please rest assured that we have entirely discarded that stock. We have since completely upgraded the product to a high-quality, PVD gold-plated stainless steel base, which offers excellent tarnish resistance and durability. We deeply apologize for the frustration this has caused. If you have any further questions or if there is anything else we can do to regain your trust, please feel free to reach out to us at [email protected]. Warm regards, Ellen & The Adorchic Team

We sincerely apologize for any confusion and inconvenience regarding this order. The package experienced an unexpected delay, which we completely understand may have caused concern at the time. We are glad it has now been successfully delivered, and we also provided compensation to address the delivery delay. We always strive to handle every situation transparently and fairly, and we truly appreciate the opportunity to resolve this matter. Your satisfaction is very important to us, so if you have any questions or need assistance with your order, please don’t hesitate to reach out — we’re always happy to help.

Thank you for your feedback. We’re sorry the watch didn’t look as expected. The item you received may be an upgraded version, and we acknowledge that the differences were not clearly presented on our website. Your feedback on the appearance is very helpful, and we’ve since updated our product images and descriptions to make this clearer. We also appreciate you mentioning the fast delivery and thank you for helping us improve.