Do Not Trust AHS!
Our 2018 Maytag Double Door Refrigerator (with ice maker) was checked out today, by a technician who was sent by AHS. Our ice maker has stopped working, and the wires at the bottom of the freezer door are exposed and breaking from our refrigerator doors being opened and closed for the past 8 years. The repair guy said that our water dispenser and display would also eventually fail, and that the entire freezer door needs to be replaced. He told us that our model has had a manufacturing defect and what we were experiencing is a very common issue. Very soon after he left, AHS denied our claim. They said that the damage to the wires were caused by our freezer door being "overextended," that we were at fault, and that the damage was not considered to be "normal wear and tear" FOR AN 8 YEAR OLD REFRIGERATOR! Funny that it's only happened to one door over the past 8 years, and we open our right side more than the freezer. They also originally labeled our claim as "Refrigerator (with freezer)," but then cancelled that and put "Refrigerator" (photo attached). They keep telling me that the temperatures inside the unit are still at the correct levels, so basically the fridge is still doing what it's meant to do. It's not doing what its meant to do if they had kept the work order as "Refrigerator (with ice maker)." We haven't seen any written notes from the Accord Appliance place, which has horrible reviews BTW, because AHS uses them and then keeps denying customers' claims. The repair place also has extremely poor customer service, but AHS forces customers to use the company, or pay another service fee for a second opinion. We'd like for our refrigerator door to be replaced, or for AHS to pay out the $2,000 maximum for a new one, which is over $2,000. We pay for the Gold Plan, and still get cheated. I have a feeling that the technicians get paid out by these warranty companies to either lie, or keep quiet. AHS needs to be investigated, as well as their service providers. Update: Less than 24 hours later, our claim status went from "Denied" to "Service Complete," with "Repair" being marked with a green checkmark. What a LIE! It has NOT been repaired or resolved.
Hello L.N.M, we appreciate your feedback and are sorry to hear about your experience with your refrigerator claim. We strive to provide fair and consistent service under the terms of the warranty and would welcome the opportunity to discuss your concerns further. Please email us at [email protected] with your name, full address, and claim details so we can assist.