INVERTER STORE
CUSTOMER SERVICE IS AWSOME VERY HELPFULL TRIED TO GET ME THE BEST DEAL POSSIBLE
About AIMS Power
Data updated- Website
- aimscorp.net
- Category
- Home & Garden
- Location
- United States · Reno
- Status
- Unclaimed
- Last 12 months
- 25 reviews
- Replies to negative
- 100% (3/3)
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Is AIMS Power legit?
AIMS Power (aimscorp.net) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Very helpful technical staff
Very helpful technical staff. Quick responses, excellent answers and suggestions, and help correcting my mistakes, too. When I settle on an approach, I’ll buy it from them.
Reply from AIMS Power2025-01-27
Thank you for taking the time to leave us positive feedback.
The technician (Angel) was patient and…
The technician (Angel) was patient and very helpful.
Reply from AIMS Power2025-01-27
Thank you for taking the time to leave feedback regarding one of our employees. We will make sure to pass on your review to Angel.
Fast reply and very clear response
Fast reply and very clear response. Great customer service!
Working with A Cruz
Working with A Cruz. Very cordial and very into it…very patient with older people who not very knowledgeable, has a lot of patience. Were still not in the clear so I hope he finishes with the same enthusiasm
Fast and professional response
Fast and professional response backed up with facts and figures.
Somehow I purchased a modified sign…
Somehow I purchased a modified sign wave inverter despite only looking at pure sine wave inverters on their website, I called to inquire about returning for exchange. I asked asked after I was told all the instructions. would aims pay the return shipping. I was told no. My thought are that I was charged 18.99 for shipping and that since it is questionable how I ordered the wrong inverter. A good PR move in this situation would have been to pay the return shipping( prob less than 10 bucks) and earn a loyal customer . but instead they decided it was best to just get a onetime order . I did want to buy a pure sign wave inverter. (they cost more) I wanted more than one. I feel that if they are that tight what if I have a real warranty issue.
Reply from AIMS Power2024-11-04
Thank you for taking the time to leave us a review. When placing orders online, there are several steps to confirming your final purchase. Maybe a step was missed in the process of placing your order. Please reach out to our customer service team at 775-359-6703 and to discuss your options.
Rolland Denham from Solartec Panama
Rolland Denham from Solartec Panama My client bought a 2kW inverter charger 2 years ago and it stopped charging the batteries from the grid current. I spoke to technical support and we received a control board and that was it. We know it is not guaranteed but we were able to provide a solution to our client. It is a reliable brand. Excellent after-sales response.
Good Job
Tech Support very helpful.
The products were defective
The products were defective, I cannot reach anyone for a refund, I am aggrieved and regretful. They are very bad.
Reply from AIMS Power2024-09-03
We don't show any interaction with you. We don't have any phone calls, emails, or orders. If we can get more information from you, we will make sure to get you the help needed. We noticed you are reaching out to us from overseas. Maybe this review was meant for another company.
AIMS support is excellent
AIMS support is excellent. Very responsive and helpful.
Reply from AIMS Power2024-09-03
Thank you for taking the time to leave us a review. We appreciate it!
I received excellent customer service…
I received excellent customer service while seeking a FedEx # for an order.
Great Tech Support and customer service
I had an issue where I could not get the generator to charge the batteries. I had contacted 2 electrician and neither of them couldn't get it to work. One even told he finished get another electrician. After contacting aims where we shared information backwards and foward over a couple days I was able to get it sorted out. Thanks Tech from aims big shout out.
Was able to respond to my query in time.
Customer support
This is a great product. I had some parts missing not for being new just from being used. I had within a 15 minute reply after reaching out to the customer service very happy with the response and looking forward to finishing this project. Highly recommended.
question about bonding neutral to ground
I had a question about bonding neutral to ground on my 3000 Watt inverter and the tech took the time to check with the engineers to find the answer for my specific situation.
I had a question about the 6000 WATT…
I had a question about the 6000 WATT 240V split phase I bought a few years back. Being a novice to the exact workings of this device I sent a detailed description of what I thought the problem was. A tech responded quickly and addressed every concern I had. In short, electrical test equipment specifically meant for a normal home electrical system is not meant to test an inverter. In my case I was using a simple plug in type outlet tester. I explained the situation I thought I had and the engineer walked me through it.
We have been buying Aims 600 Watt Pure…
We have been buying Aims 600 Watt Pure Sine Power Inverters for many years, and they are rock solid with a 0 failure rate.
Aims Power 12 volt 3000 watt Inverter Charger
We recently bought an Aims Power PICOGLF30W12V120VR for our fifth wheel. I had some questions about the inverter charger and decided to call Aims. I was connected to Angel who was very patient and answered all my questions. Thanks, Angel!!!
Purchased a generator from them and…
Purchased a generator from them and promptly crossed polarity turning it into a smoke bomb. They have been very helpful in getting my parts to me so I can repair it.