Aiorrax (aiorrax.com) has a 1.0 out of 5 rating on OK.one, based on 74 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Quality, Price. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. People expressed deep frustration because the ordered products arrived looking completely different from the website photographs, lacking any actual quilting or dimensional stitching. Buyers also faced major obstacles when attempting to return unsatisfactory purchases, encountering high international shipping fees and unhelpful customer service responses. Some reviewers were happy with the items, noting that the printed patterns looked nice and the storage containers felt reasonably sturdy for daily use. Despite these occasional positive remarks, most consumers felt strongly that the merchandise failed to match the advertised descriptions and overall pricing expectations.
Auto-generated from all reviews of this business. For reference only.I agree with every negative comment written about their so-called "quilted baskets"! I ordered 4 as gifts and was extremely disappointed! For starters, it took forever to receive them! All their advertising turned out to be totally bogus! Baskets are NOT quilted and look cheaply made! When I submitted my complaints, they blew me off stating that their advertisements were "enhanced" in order to sell their products! Lies are still lies!
Stay away!! The "baskets" are NOT quilted at all, like the pictures present AND the wording describes!! They are simply a picture transferred onto burlap. The pictures make these products look like they are to die for!!!! In reality, the detail that would make these ADORABLE isn't done. They took forever to arrive. From China, so if you want to send them back because they aren't even CLOSE to the pictures or descriptions on their website, you pay the postage to China. Be careful and stay away from the web sights that have the very same pictures and descriptions. There are MANY!! Wouldn't these be the cutest thing EVER, if they actually were quilted? But they're not! They are burlap "hampers" plain and simple. STAY AWAY!!!!!!!
When finally (2 months) my quilted laundry basket arrived. It is NOT quilted. Not as described when ordered. The material has a quilted look printed on it, the inside material is very cheap looking
The product that they advertised was a quilted laundry bag the pictures were beautifully done , but what you get is a canvas bag with a picture of a quilted laundry bag on it. There is nothing quilted about the product. It is totally false advertising. not worth more than about $10.00, and it took about 2 months to get it so the 30day return is out of the question.
TOTAL FALSE ADVERTISING!! This is NOT A QUILTED PRODUCT, as advertised, but a printed product! 😖👎👎👎👎👎
Don't believe them the product is not what is shown. Poor quality and the shipped an item that I did not order. They refuse to accept returns and want to negotiate % refund and for you to keep the product that you didn't order
Took forever to get the item. It didn’t look like the picture. The laundry basket is not quilted. It is advertised like it is showing videos of products that are clearly quilted. It’s just a canvas printed fabric with quilting lines printed on the picture. Very disappointed. I wish I would have found the reviews before I made my purchase because it is impossible to return. DO NOT BUY!!!!!
This company is no good they advertise beautiful cotton quilted laundry baskets and send crap their 70 % off price still cost me $106.22 their customer service team is rude & condescending, saying their advertising states “close to description” asking fir tacking numbers & things they already know to deter customers finally offering 15% discount on next purchase I WILL NEVER EVER PURCHASE ANYTHING FROM THEM AGAIN BUYER BEWARE! This is theirlast communication with me yesterday Dear Trish, We have received your feedback regarding the lack of seams in the product, and we sincerely apologize for this. The product images in the advertisement have been optimized, and the product description already states that there may be slight differences between the actual product and the images. However, the main design will remain consistent with what is shown in the pictures. Please understand that the actual product you receive may differ slightly from the pictures, but the product quality is absolutely fine. If you truly do not like this product, you might consider gifting it to family or friends; we believe they would appreciate it. To express our apologies, we will offer a 15% discount coupon on your next purchase as compensation. Customer Service Center RUDE & UNTRUSTWORTHY
I purchased 3 quilted laundry baskets from the Aiorrax website. The pictures showed a nice quilted fabric with beautiful patterns. The product description stated “quilted” several times and the fabric was described a soft Jetiy poly cotton. This description was completely inaccurate & I believe fraudulent. The product I received was a stiff Oxford fabric with a graphic printed design. I later found the same baskets from the same company on other sites. The pictures & descriptions on Amazon are accurate & representative of the product I received, both with pictures & description of a printed Oxford fabric. But I did not order thru Amazon. Another site shows the same misrepresented pictures of a quilted basket, but the description is accurate with Oxford fabric & printed. The discrepancy in pictures & descriptions between the products on the company site vs other websites show awareness & intent to mislead customers on the company site. I communicated with their customer service & explained my dissatisfaction, providing detailed pictures & SKU code as requested. They have refused a return/refund because their description stated there may be slight variation. I could expect a slight variation in stitching or pattern, not a completely different fabric and product as described. Aiorrax is intentionally misleading and fraudulent in their advertising on their website site.
Horrible product wasn't quilted got a cheap canvas bag with a print of a quilt then customer service was awful no help no return
The products (quilted laundry basket) are lovely in the pictures and appear to have a 3D dimension on a lot of them. However, when you get the product, there is absolutely no dimension. Just flat quilting. That is disappointing. My 2nd order I was overcharged considerably; not in accord with their sale price. Back and forth with support ...dozens of emails where they refused to acknowledge overcharge, and kept offering $5, then $10 on future orders. Finally had to cancel the order. Would not every deal with them again.
They have had my payment for 3 weeks and still aren’t giving me a clear shipment or delivery date. 3 emails and word salad answers. I’m cancelling today before they send it as i suspect poor quality after reading the reviews here.
This company is a scam. I ordered a quilted laundry basket. It specified QUILTED. All the pictures showed quilted. What a received (after several weeks) was an ugly bag that wasn’t quilted at all. It was cheap looking and I won’t be able to use it as a gift. When I look at returning, there’s more scamming. I would have to pay return shipping and a 5% restocking fee IF they approve my return. They have 3 days to decide. It has to be in original packaging but the cheap cellophane riips when you take the bag out. Don’t EVER order from this company. I will never do so again. And I’m out over $40! Shameful!
The laundry basket I ordered was a printed photo of the item that was advertised. There was no quilting, no embroidery, as the ad specified. When I tried to return, they suggested I donate it, as the return postage would be my responsibility. Terrible company.
I ordered one of the sheep themed baskets and pay paid nearly $50 for it. After a two week weight I finally received it and was so disappointed. Do not waste your money on these items. What was supposed to be a fluffy 3-D type graphic was nothing but print on ugly canvas. I’ve sent an email to the company asking for the possibility of a refund and to return the product. I will never order anything like this again, and I strongly advise everyone to pass this up. I am sick about this and furious at being taken advantage of. One thing I learned, I will definitely check the reviews on anything going forward that I order off-line! Although after this experience, I may not do that anymore.
If I could give them a ZERO STAR rating I would! This company is a scam! After 40 emails I at least got some of my money back. There is NOTHING quilted about these bags or hampers. It's cheap material, not a stitch of quilting and the videos aren't just misleading, but fake to the inth degree. DO NOT FALL for it! I am going to post a review on every social media outlet I can.
I ordered 2 laundry hampers, beautiful designs that were 3 dimensional and described as quilted. When they arrived, they were printed designs--no quilting at all. I decided to keep them, because the printed designs were well-done, and the hampers were quite sturdy. I was not planning to use them for laundry, but as storage containers for quilts, etc.
Dishonest about what they are selling. Products you get will not match the description and will be much lower quality than pictured.
I paid over $50 for one of their "quilted" laundry baskets. It is NOTHING AT ALL like the description. It's a cheap looking print on canvas and not the beautiful, quilted product advertised on their site.
The product was not at all like the website. It was supposed to be a quilted laundry basket. It was beautiful on the website, but the product I got was not quilted at all, but a photograph of quilted fabric. I have contacted them several times to get a return authorization and although they respond quickly, they are making excuses and giving me a return. The last letter told me I should give it to a friend since I didn't like it.
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