Misleading & fraudulent advertising
I purchased 3 quilted laundry baskets from the Aiorrax website. The pictures showed a nice quilted fabric with beautiful patterns. The product description stated “quilted” several times and the fabric was described a soft Jetiy poly cotton. This description was completely inaccurate & I believe fraudulent. The product I received was a stiff Oxford fabric with a graphic printed design. I later found the same baskets from the same company on other sites. The pictures & descriptions on Amazon are accurate & representative of the product I received, both with pictures & description of a printed Oxford fabric. But I did not order thru Amazon. Another site shows the same misrepresented pictures of a quilted basket, but the description is accurate with Oxford fabric & printed. The discrepancy in pictures & descriptions between the products on the company site vs other websites show awareness & intent to mislead customers on the company site. I communicated with their customer service & explained my dissatisfaction, providing detailed pictures & SKU code as requested. They have refused a return/refund because their description stated there may be slight variation. I could expect a slight variation in stitching or pattern, not a completely different fabric and product as described. Aiorrax is intentionally misleading and fraudulent in their advertising on their website site.