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Sports

AirGun Tactical

64 reviews

4.264 reviews
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About AirGun Tactical

Data updated
Website
airguntactical.com
Category
Sports
Location
United States · Midlothian
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
100% (8/8)
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Is AirGun Tactical legit?

AirGun Tactical (airguntactical.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

J
JB · 2 reviews · Verified · Experienced 2026-04-01 ·

Excellent service!!

Reply from AirGun Tactical2026-05-14

Thanks — we’re thrilled you had an excellent experience! We appreciate the 5 stars.

D
Dale Brown · 5 reviews · Verified · Experienced 2026-03-31 ·

Not only easy to use your site but I…

Not only easy to use your site but I was contacted about and order that was in question . Very good customer service without even requesting.

Reply from AirGun Tactical2026-05-14

Great to hear — we aim to catch issues before you do. Thanks for the shoutout!

N
Neimiah Anthony · 2 reviews · Verified · Experienced 2026-03-30 ·

Good customer service

Reply from AirGun Tactical2026-04-04

Thank you for the kind words — we’re glad you had a positive experience! We look forward to serving you again soon.

J
Josh Wright · 1 review · Verified · Experienced 2026-03-30 ·

Good service

Good service, the slim Jim is a nice surprise in the package. My only small complaint would be it took 5 days for my order to ship out after i placed the order. But overall good service

Reply from AirGun Tactical2026-04-03

Thank you for the review and we’re glad you liked the Slim Jim surprise in your package! We appreciate your patience with the processing time, please keep in mind orders that come in over the weekend tend to get a little backedup with processing, however we will keep working to ship orders out as fast as possible. We’re happy you’re satisfied with the service. Thanks again!

J
Jason phipps · 1 review · Verified · Experienced 2026-03-31 ·

Great company.

It was just something, I guess intuition, that made me trust this company. Let's just say the majority of the time when I listen, I'm always satisfied. This is one of those times. Gr wt service and very dependable.

Reply from AirGun Tactical2026-04-03

Thank you for trusting us and for the review. We’re really glad your intuition led you our way and that you’re satisfied with our service and reliability. We appreciate you and look forward to helping you again in the future.

A
Austin Smith · 1 review · Experienced 2026-03-20 ·

Everything went great until I opened it

Everything went great until I opened my moderator. After getting written confirmation via email from the AirGun Tactical Support/Sales team that the moderator I selected would get the threads on my gun I placed an order for the product. It was delivered and due to work overseas I was not able to open it for use until a couple months later. Upon opening I discovered the threads were not the correct size. I contacted AirGun Tactical for an exchange. They told me it was too far after the purchase date and there was nothing they could do. Then they said they would make an exception if I paid for shipping. Then when they gave me the return steps that added in that I would need to pay a 30% restocking fee. For a “reputable” company who made an honest mistake I would have expected them to make an effort to correct it without the hoops and cost. Very disappointing, I wish I could just do an exchange for the correct size..

Reply from AirGun Tactical2026-04-03

Austin, we’re happy to accept your return for a full refund and will waive all fees, as this was an honest mistake. The moderator you received is for a higher-caliber version of your rifle, which is why it doesn’t fit. Normally, we have time limits for returns after delivery, but in your case we made an exception. We understand you’d prefer the correct model; however, the manufacturer is currently out of stock and it’s on backorder, so we’ll refund you instead. The email you received was our standard return template and didn’t reflect the specifics of our conversation. Please follow the return instructions. Thank you!

P
Pest plinker- Can sinker · 3 reviews · Verified · Experienced 2026-02-05 ·

Airgun Tactical goes the extra mile to please customers.

I initially made a mistake when placing an order with Airgun Tactical and was concerned that I would just have to accept the loss and order again. NO ! I looked up their phone number on their website and called. In very short order they looked up my order and corrected my mistake, sending me what I wanted, not what I mistakenly ordered. They were kind and threw in an extended fill female Foster fitting as, unbeknownst to me, this add on required it. So in contacting Airgun Tactical , not only did I get what I intended, I also got an adapter free which I was unaware I needed and they just gave it to me. Exceptional service in my book.

Reply from AirGun Tactical2026-04-03

Thank you for such a detailed and kind review. We’re really glad you reached out so we could fix the order and make sure you received exactly what you wanted. Catching that you’d need the extended fill Foster fitting and being able to include it for you was our pleasure. We appreciate your trust and look forward to helping you again.

C
Craig · 2 reviews · Verified · Experienced 2026-03-02 ·

Shipping was a little high

Shipping was a little high, but great service and product

Reply from AirGun Tactical2026-03-15

Thank you for your feedback! We’re glad you’re happy with the service and product. We understand shipping costs can feel high at times and we’re always reviewing carriers and rates to keep them as reasonable as possible.

B
Bernabe D. Inong · 2 reviews · Verified · Experienced 2026-03-02 ·

Taxes On Merchadise

Tax. The tax is outrageous. I usually don't get charged for tax if ordering from out state.If I do get charged I'm good with that, which is 4.712% in Hawaii. Did not review complete order before placing order. Also, shipping packaging could have been better. Item arrived in good condition, but merchandise container was kinda beaten up. Other than that, order received as described, and arrived in a timely manner.

Reply from AirGun Tactical2026-03-13

Thank you for your feedback and for noting that your order arrived as described and on time. Regarding tax: we charge sales tax in accordance with Texas state sales tax regulations. Many states (including Hawaii) now require out‑of‑state online sellers to collect tax once certain thresholds are met, so the rate you see is based on those rules rather than something we set arbitrarily. On the packaging: we do our best to pack items securely, but we don’t control how carriers handle packages in transit. The product arrived in good condition, but we understand it’s frustrating to see a beaten‑up container. We’ll review your comments with our shipping team to see where we can improve padding and protection. Thank you again for your order and for taking the time to leave a review.

D
DM · 3 reviews · Verified · Experienced 2026-03-03 ·

All accessories were installed upon…

All accessories were installed upon arrival. When I inquired about a back ordered item I was told should be in the shop in 3 more days and will ship by end of week. That was 100% accurate. Great people to work with.

Reply from AirGun Tactical2026-03-15

Thank you for the great review! We’re glad everything arrived fully installed and that our update on the back-ordered item was accurate. We appreciate your trust and look forward to working with you again.

C
Charles Hornung · 1 review · Verified · Experienced 2026-03-03 ·

Pre-order is something new me

Pre-order is something new me. It first happened when I started getting into airguns. AirGun tactical does shipping right. Haven't used my GK 1 yet. Looks great!

Reply from AirGun Tactical2026-03-13

Thank you for the 5-star review and for giving pre‑ordering with us a try! We’re glad your GK1 arrived smoothly and that you’re happy with how it looks. When you get a chance to shoot it, we’d love to hear what you think.

G
Gerry Renfrow · 1 review · Verified · Experienced 2026-03-02 ·

Received in a timely manner.product was…

Received in a timely manner.product was as it should be.

Reply from AirGun Tactical2026-03-13

Thank you for your review! We’re glad your order arrived in a timely manner and that the product met your expectations. If you need anything else, we’re here to help.

C
Clint Hutchins · 1 review · Experienced 2026-03-10 ·

Less than one star

Less than one star. Read all the one star reviews on this company. Like dealing with the feds on purchasing an air gun. After making many attempts to get the verification process to go through and multiple calls to no avail I ask for a refund. They respond by saying they are canceling not refunding in all caps, due to me refusing to verify the order. Also putting me on a do not sell to list.

Reply from AirGun Tactical2026-03-11

Unfortunately, we can’t please everyone, and in this case we had to follow our fraud‑prevention policies. The order was placed using one person’s name and billing address, but requested to be shipped to a different name and address. In situations like this, we are required to verify that the actual cardholder authorized the transaction. The customer declined to complete our ID verification and then requested a refund. We explained that there was no completed charge to refund — only a temporary authorization hold — and that we would void the authorization and cancel the order. The customer ultimately received 100% of their funds back when the hold was released. Because this transaction was flagged by our system as potentially fraudulent and the customer refused verification, we will not allow further purchases under those mixed names/addresses. Our verification policy is in place to protect both cardholders and our business.

c
clay roberts · 1 review · Verified · Experienced 2026-03-04 ·

you where honest

Reply from AirGun Tactical2026-03-08

Thank you — we appreciate your trust and glad we could be honest and helpful. If you need anything else, please reach out.

E
Edward Reiter · 2 reviews · Verified · Experienced 2026-03-03 ·

Great Launcher, One Problem, Poor Customer Service

The launcher is in almost every way fantastic. I do truly love the design, especially the power. My negative notes are with regard to the 3-1 quick change assembly for the CO2 canister. I reported that I was having to press much harder than the instructions and the videos available suggest and that the puncture is weak, when I manage to make it happen. I wrote to AGT and was referred to MCS, where I was treated, I feel, somewhat dismissively despite bending over backwards to be courteous and even complimentary myself. The point is, the assumption was made that I was "being to gentle." Maybe that's true but it is a poor assumption. All I wanted was to be shipped a replacement assembly (the quick change cap, the whole 3-1) or if necessary I would even buy it if the warranty won't be honored. But I received no further responses from AGT and don't even want to try with MCS at this point.

Reply from AirGun Tactical2026-03-06

Thanks for the detailed feedback — we’re glad you love the launcher and its power, and we’re truly sorry for the poor experience with MCS support. Please forward us your email correspondence from MCS so we can try and step in to help navigate the manufacturers warranty.

B
Brandon Woods · 1 review · Verified · Experienced 2026-03-02 ·

Quick to return a item i didn't need…

Quick to return a item i didn't need after all.

Reply from AirGun Tactical2026-03-06

Thanks for the review — glad the return was quick and easy. If you need anything else or have questions, contact us anytime!

J
John Munn · 8 reviews · Verified · Experienced 2026-03-02 ·

Customer service is second to none…

The customer service is second to none and so is the quality of the products he sells.

Reply from AirGun Tactical2026-03-06

Thank you — we really appreciate your kind words. We're glad you’re happy with our customer service and product quality. Thanks for your support!

R
Rachel Tan · 1 review · Verified · Experienced 2026-02-05 ·

My husband loves the pistelle .68 it's…

My husband loves the pistelle .68 it's a very well made air pistol and shots amazing. He's already looking at other air pistols. Keep up the amazing job..!!! Thanks again ..

Reply from AirGun Tactical2026-03-06

Thank you — we’re thrilled your husband loves the Pistelle .68! Glad it’s performing well, and we’re honored he’s already looking at other models. If you need recommendations or help with future purchases, please let us know.

F
Fredrick · 3 reviews · Verified · Experienced 2026-02-06 ·

Only a few days after my order did I…

Only a few days after my order did I receive my package. Veri impressive. I'm happy with my purchase!!

Reply from AirGun Tactical2026-02-16

Thanks for the feedback — we’re glad your order arrived quickly and that you’re happy with your purchase! If you need anything else or have questions, feel free to reach out.

W
W Puckett · 1 review · Verified · Experienced 2026-02-06 ·

Fast shipping and easy to work with

Reply from AirGun Tactical2026-02-16

Thanks for the review! Glad shipping was fast and we made things easy — reach out if you need anything else.