albinadyla.com (albinadyla.com) has a 2.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 55% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
What people say
M
Mia · 1 review · Experienced 2026-06-01 ·
★★★★★
I ordered two custom dresses for a…
I ordered two custom dresses for a wedding and provided my exact measurements before placing my order. Unfortunately, despite that, I received the purple dress too large and the red dress too small.
What disappointed me even more was that I was never informed that the red dress had absolutely no stretch. I can barely stand in it, let alone sit or move comfortably. Had I known this beforehand, I would never have ordered it.
At first, communication with Xheneta was pleasant and professional. However, it quickly turned into daily messages pressuring me to complete my order, even though I had clearly explained from the very beginning that I would be placing it at the end of the month.
Since my order total was around $2,000, we discussed a discount. I was initially told I would receive 10%, then 15%, only to later be told that no discount would be applied because it was supposedly already included in the website pricing.
When the dresses arrived, the disappointment only grew. The fabric quality does not justify the price. The edges of the dress were frayed, and one of the hanger straps had been ripped out and tied into a knot. When I raised these concerns, I received nothing but a “seen” with no response or attempt to resolve the issue.
I repeatedly asked if I could speak directly with Albin regarding the unprofessional and, at times, dismissive communication I was experiencing, but my requests were ignored every single time.
I also made it very clear that these dresses were for an important wedding. Unfortunately, that did not seem to matter. When I asked if I could exchange the red dress for a larger size, I was told it was impossible because I had supposedly removed the black tag. That is simply not true. I recorded the entire unboxing process, and the video clearly shows the condition in which the dress arrived.
I understand that every business wants to make a profit. However, when you charge premium prices, customers expect premium quality, honest communication, and professional customer service. Unfortunately, I received none of those.
I wish I had photos to attach to this review, but I know I am far from the only customer who has had a similar experience. I hope this review helps other women make an informed decision before spending a significant amount of money.
Overall, I cannot recommend this brand based on my experience.
B
Bianca · 3 reviews · Experienced 2026-06-11 ·
★★★★★
HORRIBLE EXPERIENCE
HORRIBLE EXPERIENCE
I would strongly advise anyone considering ordering from Albina Dyla to think twice before doing so.
Before placing my order, I specifically asked about delivery and whether there would be any additional charges. I was reassured throughout the purchasing process, so I proceeded with confidence. However, seven days after placing my order, I was unexpectedly asked to pay an additional £150 in customs fees.
This was never clearly communicated to me beforehand. When I questioned why I had not been informed, I was told that the information was included somewhere in the website’s policy section…yet the actual amount of this enormous customs charge was not stated anywhere clearly.
I felt pressured to pay the £150 because I was worried that if I refused, I might never receive a refund. In total, I paid around £600 for the order, which is an extremely high amount considering the quality of the product I received.
Unfortunately, the material quality was very disappointing and felt cheap, nowhere near what I expected for such an expensive purchase. My overall experience with Albina Dyla has been frustrating and upsetting. I believe customers deserve transparency, honesty about additional charges, and products that match the premium prices being charged.
Still waiting on my return label to be processed three days later after I was sent a dirty dress. Via two separate WhatsApp chats, email, and their website online chat and still no return label issued despite it clearly being a dirty dress. Such a shame as I’ve ordered before with no issues and a faultless dress, but this time I can clearly see the customer service only exists even you’re a happy customer. I was also asked multiple times if I could clean the dress myself - it’s a white gown, and I should not be cleaning a brand new dress myself.
L
Lo · 1 review · Experienced 2026-05-12 ·
★★★★★
Order never arrived and I lost my money
i made an order in April, they lost my package and I still don’t have my money back! It’s outrageous. I’ve been trying to contact there customer service for months and they keep ignoring me
Bad service,no respond or answer any call or email or text for days
Bad experience…there is no any connection with them ….only first time if you vapor email.they will answer immediately…after that they disappear. So I ordered dress when I received it the size was little small. Called someone answered immediately, explained to her the issue and asked her how I could return it ,she said she will email me the return label right now.after that call..she did not send any label..next day I called many many times no answer at all.
I emailed them several times no response.,. Texted them in WhatsApp no respond .these days am keeping to reach them some how no body respond or answer…it seems they ignoring a customer after buying the product. That’s very frustrating.
Paid $725 for a dress for my wife. A couple days later before it was even shipped, it went on sale for $400. They told me it was nothing they can do for me. Why not just do a price match. and I had to pay a $144 additional tariff fee
I am extremely disappointed with my order. The clothing arrived looking unfinished, as though the garments had not gone through final quality control before being shipped. The jeans were missing buttons, and there were no straps included where they were clearly expected, making the items appear incomplete and not ready to wear.
I also provided my exact body measurements before placing the order, yet every item is significantly oversized and literally falls off me. This raises serious concerns about whether my measurements were considered at all during production.
On top of the poor quality and incorrect sizing, I was shocked to receive a DHL notification requesting an additional $250 before my package could be delivered. This was never disclosed during checkout. Shipping costs, duties, and any additional fees should be made completely transparent and finalized before an order is placed—not as an unexpected surprise after the package has already shipped.
Overall, this has been a very disappointing experience. Between the unfinished garments, inaccurate sizing despite providing measurements, and unexpected delivery charges, I cannot recommend this company based on my experience.
Bought a dress June 17th next day they send me a video of the wrong dress. What they were trying to show me was fundamentally different than what I ordered on their website. They never sent the dress, stopped replying, and took my money. A waste of $1,200 and time
D
DC · 1 review · Experienced 2026-06-17 ·
★★★★★
dress does not match online photos. size was wrong.
I bought the Nova dress and they wanted to send me the celestial dress instead in the wrong size. the photos on the website do not match what they send. I have ordered from them for years and quality and service has gotten worse sadly. why they would send me a dress I didnt order, with a different cut that was the wrong size is beyond me.
P
Parnia · 1 review · Experienced 2026-06-10 ·
★★★★★
THEY ARE SCAMMERS
THEY ARE SCAMMERS
don’t buy from them, they will get your money and scam you.
Worst people to deal with
M
Matt · 1 review · Experienced 2026-06-11 ·
★★★★★
They cancelled my order not at my…
They cancelled my order not at my request and stole 1.3k USD worth of my reward points, which were accumulated legitimately over the years, and now will not be refunding the points. SCAM, and criminals. Why have a reward system if it doesn’t work.
K
Karina · 6 reviews · Experienced 2026-06-08 ·
★★★★★
FOUR MONTHS AND NO REFUND
FOUR MONTHS AND NO REFUND. I received the dress that had truly strange measurements for a medium size. I returned the dress and it’s now been four months without a refund. The company keeps responding with statements that can only be interpreted as a way to extend the timeline and make me eventually give up on ever receiving the refund…
I would not recommend this company. They sent me a used dress that smelled like a 70 year old perfume. I then received a tariff change months later for almost $300. Do not but from here!!!
Terrible communications and low quality dresses.
Will NEVER EVER order again
They NEVER ship my dress.
H
Hamda Almehairi · 6 reviews · Experienced 2026-06-04 ·
★★★★★
Worst experience
I’ve ordered a dress and they were replying to me within minutes, we decided on everything and the delivery date was set on the June 4, I did not receive anything and checking with fedex it says expected by June 9 and the occasion is on the 5th. And now no one is replying my msgs.
Worst customer service and bad quality
Ignored and lied to me without even apologizing for the mistakes they made
S
S R · 2 reviews · Experienced 2026-03-26 ·
★★★★★
I’ve had the worst experience with…
I’ve had the worst experience with Albina Dyla on multiple occasions. The customer service and quality of their garments are not up to standard
Over two months ago, I received an order that was both faulty and incorrect, and I was also charged a $400 import fee for an incorrect item that they refused to refund even though I wouldn’t be sending it back if they hadn’t sent me the wrong size + a faulty item. I returned the package over 6 weeks ago, yet I am still waiting for a refund. Every time I follow up, I’m simply told to “wait.”
For a luxury brand, this level of service is unacceptable. I would not recommend purchasing from them based on my experience.
Hello,
I received the dress, and I would like to thank you for the excellent shipping, delivery service, and overall customer support. The ordering and delivery process was smooth and efficient, which I truly appreciated.
However, I was disappointed with the dress itself. One of my main concerns is that the dress is not lined, which required me to spend additional money to have a lining added. In addition, I found the fabric to be extremely delicate and sensitive, which was not what I expected.
Because of these reasons, I do not think I would purchase a similar dress again unless it is properly lined and made from a more durable fabric.
That said, I would like to emphasize that my experience with your shipping, delivery, and customer service was excellent.
Thank you for your time and consideration.
Kind regards,
MASHAEL
⚠️ **Terrible experience – completely unreliable company**
This company presents itself as a luxury fashion brand, but the reality is completely different. The clothes are very poor quality compared to the extremely high prices they charge. The fabrics feel cheap, the products have visible defects, and the overall finishing is far from what you would expect from a “luxury” brand.
The worst part is their customer service. When you ask for a return or refund, they keep making promises for months without ever solving the problem. They delay everything, give vague responses, and make you feel ignored and disrespected as a customer. I honestly felt completely misled and taken advantage of.
After my experience, I truly believe many of the negative reviews about this company are real. Sharing honest experiences is important to protect future customers from wasting their money and going through the same situation.
I absolutely do not recommend this brand.
AVOID dealing with Albina Dyla.
I placed orders #32282 and #32281 totaling AED 8,454. It has been 6 months now and the refund remains outstanding.
Despite multiple follow-ups, no resolution or credible update has been provided. This reflects a clear failure to comply with their own published terms and raises serious concerns regarding their post-sale practices.
A formal chargeback process is now being initiated, and the matter will be escalated to the relevant consumer protection authorities.
Buyers should exercise caution, with respect to after-sales support.
