Alder's mission is to provide the very best in home security, home automation, and medical alert services. Every day we help thousands of people keep their homes and families safe from burglary, fire, flood, and medical emergencies. Call us today for a quote on the easiest, most affordable security service in the industry! 801-447-5518
Written by the business, not verified by us.
Is Alder legit?
Alder (alder.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has replied to 17% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
I really wanted to give 0 stars. I received my systems in July never got it to work, was told I needed a new transformer and would receive one in 7 days. I called Alder for 8 weeks and never received the transformer. I finally sent system back. I would call and got the worst customer service ever. I would ask for a manager and would be put on hold for 15 minutes or longer and then hung up on. I sent an email and never got a response. I was billed 39.99 twice for a system that never worked.
Reply from Alder2021-11-03
Sandra, thank you for bringing this to our attention. We’re sorry you had a bad experience. I'd like to look into this issue. Could you please email us at [email protected] so I can personally help with this issue. Please include your account number, first and last name associated with the account, and put attention: Somaly so that I can follow up with you personally
It was quick and to the point. Everything sounded effective. I probably needed a little more info but overall good job. Can't wait to get it running!
Reply from Alder2021-11-03
Thank you so much Duane for taking the time to leave this excellent review. We really appreciate your feedback. Please let us know what we can do for you in the future.
Feeling the need to update the rating again. After such a wonderful experience with my I initial encounter with Alder, it’s all gone to hell in a hand basket. They are brushing me off and won’t return my calls and discuss the issues with me. Shame on them!
Davis provided excellent customer service!!! He was extremely patient, professional, and guided me through everything I asked about!
Davis uses an iphone which was very helpful to go through setting up the app and changing my password.
Kadija and the rest of the team was great at helping me today with what I needed to get done. Very customer friendly, great energy and customer service. Thank you Kadija and team
Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for a glass break and a motion sensor since we didn’t realize 4 of our windows do not open. He was awesome with great Customer Service!!!
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