Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
Written by the business, not verified by us.Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems. Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.I will continue to give bad reviews. This company is horrible! Taking money from me when my system has not worked in 5 years. How is it ok to have a contract for 10 years! Every time you call for something they add another 2/3 years to the contract! This company is a Scam!
There customer service doesn’t do their job right, they lie to customers. The man didn’t tell me I needed to sign a form to close the account and I asked him multiple times if he closed my account and he said yes. I had to call back the next month to close it again and was informed that i I had to sign a form to actually close it. Then just be aware they will charge you again half a month charge because they say it takes 30 days to close the account. DO NOT USE BRINKS HOME SECURITY SERVICE. The company I had before them were much better. I will NEVER use their service ever again and I will not recommend them.
Hello Chearokee. We are sorry to hear that your recent experience with cancelling service. We appreciate your feedback. If you need further assistance, please email [email protected] with your name, account information, and a good contact number. – Paul H.
Our secuirty system has been down since mid June. We have made multiple appointments with Brinks for service. Brinks is not very accommodating and constantly wants to push calander windows out over 30 days. Currently, we are calandering being down 90 days without service. We have requested virtual help to include sending equipment to the physical site address and Brinks finds it necessary to omit or fail to provide access codes without going back through them for set up. Banker hours as they offer 0 tech support on weekends. Al least from North West Arkansas, this group could not try any harder to fail as well as they do. Completely disjointed and broken business model for this day and age
Hello Mitch. We are sorry to hear that your recent experience with your equipment issues and appointment options. We strive to provide an excellent customer experience and appreciate you reaching out to share your concerns. To help us assist you further, please email [email protected] with your name, account information, and a good contact number, along with any other details you feel are important. – Paul H.
I went back to brink because I was customer for so long back when they went out of business and last year I found out Brink is back in business and I started back with them thinking they will have same service and customer support like old brink but I am completely wrong because this new brink stay away from them door sensors are falling off and they are telling me to pay for those this is how strong the equipment they put up is . I pay for insurance on the equipment and still I have to pay for one sensor .
Hello Ravdeep. We are sorry to hear that your recent experience with your equipment has been frustrating. We strive to provide an excellent customer experience and appreciate you reaching out to share your concerns. To help us assist you further, please email [email protected] with your name, account information, and a good contact number. – Paul H.
It's a scam. They lock you into a contract for equipment that never works.
We are sorry to hear that your recent experience with your equipment has been frustrating. We strive to provide an excellent customer experience and appreciate you reaching out to share your concerns. To help us assist you further, please email [email protected] with your name, account information, and a detail of the issues you have and we look forward to following up with you. – Paul H.
The product doesn't work. It breaks, and they won't fix it. If you have to call technical support, make sure you have three hours +++ because that's how long it will take. They are only a monitoring service, so if the sensors break or the system breaks, it's up to you to pay for the replacement. Doesn't matter if it's a faulty product, it's still on you. While they do call you if the alarm goes off, they also send the cops out while you are on vacation because their sensors went off for no reason. On average, to replace and reinstall new sensors it took my husband three hours on the phone. Maddening and a total scam. If you have a problem with it, good luck. They will still make you pay for it. If the product isn't working and you need help, you are responsible for fixing it. They will tell you they are only a call service and not responsible for the equipment. So you pay a monthly fee for something they provide that doesn't work. It's an absolutely frustrating experience on an extreme level with Brinks.
We are sorry to hear that your recent experience with your equipment has been frustrating. We strive to provide an excellent customer experience and appreciate you reaching out to share your concerns. To help us assist you further, please email [email protected] with your name, account information, and a good contact number. – Paul H.
They have stolen my houses, lets you think about the currency paper they hold.
Hello. We are sorry to hear if anything unfortunate has occured. Is this related to the Brinks Home alarm monitoring service or Brinks Inc. for money services? If it is a Brinks Home related issue, we are happy to assist you and you are welcome to send your account information to [email protected] and we look forward to following up with you. If the latter, you would need to contact Brinks Inc. If this may be the case, would you please update the post or remove since we are different companies. We apologize for any confusion.
Tried to cancel my service today. They claimed I was on a 5 year term and wanted the FULL AMOUNT to terminate early. I have had the same system for 20 years with almost no upgrades. Two comments: - there was never any contract signed for an extension and it’s fine to ask for an early termination fee, but it cannot be the full amount. - this is no way to treat a customer which you have charged for over 20 years!
We are sorry to hear that your recent experience with us was frustrating. We strive to provide an excellent customer experience and appreciate you reaching out to share your concerns. To help us assist you further, please email [email protected] with your name, account information, and a good contact number. – Hector S.
We paid good money for this service and for the equipment my house caught on fire and the fire alarm never went off and then I called them about there system failure and they said they would come out and check the system and charged me 75.00 to come out and check the system. They said nothing was wrong will why didn’t my alarm go off. I would never use this company. Then I canceled them I was paying 80.00 a month and when I canceled they said they could give me a deal for 20.00 a month what a joke this company is.
Hearing about your recent experience is concerning, and we sincerely apologize for any inconvenience this may have caused. We would be happy to review this matter further and work toward a resolution. However, we have not been able to locate your account based on the information provided. Please email [email protected] with your account details so we may assist you further. – Hector S.
I do NOT appreciate Unsolicited Sales Calls in the evening, by Strong Armed Sales Representatives of Brinks Home Security Systems in Muskegon, Michigan. Very Unprofessionsl trying to Scare Potential Consumers into signing up. Beware of These Guys...
Thank you for your feedback. Brinks Home takes all concerns seriously, and we appreciate you bringing this matter to our attention. We have not been able to locate your account using the information provided. Please email us at [email protected] with your account number and any additional details regarding your experience. We look forward to speaking with you soon. – Hector S
Horrible - good luck in canceling this service. They will continue to charge you despite your cancelation. AVOID THIS COMPANY IN EVERY WAY POSSIBLE.
Hello, Chris. Thank you for taking the time to share your feedback. We apologize if our cancellation policy did not meet your expectations. Please note that a 30-day notice is required for all cancellation requests. Our goal is to make it as easy as possible for customers to adjust their services. We sincerely appreciate your feedback. -Paul H.
Liars and thieves! My contract says I can cancel at any time with a 30 day notice. But I just got off the phone and they said I have to buy the entire contract out at the full remaining total...? How is that legal? I then asked if we can lower the price - it's just too expensive and we can't afford it anymore, but they said the only way to lower the price is to extend the contract for a new term...what?? I've been a client for 7 years and they just lost me forever. Absolutely absurd.
Hello, David. Thank you for taking the time to share your feedback. Although the requirement is a 30 day notice, the account would cancel at the end of the term of the contract. We are happy to confirm the details of your contract. Please email us at [email protected] for assistance. Thank you. -Paul H.
I have been a customer since 2010 back when this was LiveWatch. The service used to be affordable ($30/mo), the DIY equipment worked great, and I loved them so much I even added my vacation home to my account in 2018. Then Brinks took over, and everything went downhill. Over the last few years, customer service became nonexistent. They constantly raised my prices multiple times a year without notice, and whenever equipment failed, the financial burden was entirely on me. Canceling a policy with Brinks is a nightmare by design. When I sold my primary home in 2025, it took over 12 hours on the phone across two weeks just to cancel. You cannot cancel online; you are forced to deal with a aggressive retention department that operates only during business hours. Even after explaining that I literally sold the house, they still tried to sell me retention deals. To top it off, they slipped in an extra month of charges after I digitally signed the cancellation paperwork. Shortly after, they nearly doubled the monthly rate on my remaining vacation home without warning—seemingly to make up for the lost revenue from my first house. After experiencing constant false alarms and hardware issues at the vacation home, I called to cancel that line too. History repeated itself: hours on the phone, multiple transfers, and a forced trip to the retention team. I explicitly asked for my final balance so I could pay it off, reach a $0 balance, and disconnect my auto-pay. The representative gave me a total, I paid it on the spot, and was told I was clear. A month later? Another bill arrived. They delayed processing the paperwork and demanded more money. I paid it solely to protect my credit from collections. Brinks completely destroyed a great company. With so many modern, transparent security options available today, there is absolutely no reason to deal with their predatory billing, outdated cancellation traps, and terrible customer service. Do yourself a favor and believe the bad reviews—they are 100% accurate.
Hello Nick, thank you for your feedback regarding your experience. This does not sound like our cancellation process. We are sorry to hear that our cancellation policy is not what you expected. If you have any additional concerns about the cancellation, you are welcome to email us at [email protected] for further assistance with this in addtion to the billing. Thank you.
This is the reply I got from Brink which didn’t email me or use my auto pay for the last payment. I sent an email to social media@brinks and they’re response was to contact Trans Union. I’m not sure why the billing issue caused by Brinks and my 5 year contract with Brinks would be an obligation by me to fix their mess up. Reference Brinks comment below Brinks Home™ logo Reply from Brinks Home™ 6 days ago Hello JD, thank you for your feedback regarding the collections you had inccured. Rest assured, your experience means a lot to us. If you feel this may be an error, you can place a formal dispute through TransUnion or other agency. Please feel free email us at socialmedia@brinkshome to locate your account and we can re-evaluate the account for accuracy. Thank you.
Hello JD. Thank you for taking the time to speak with us. If you have any additional questions, feel free to contact us anytime.
Brinks have gotten worse since they merged with guardian and bought by the Armstrong group, we recently about 3 months ago added 3 months to our plan to pay for repairing the security cams that refuse to connect to our new wifi, when they were supposed to do this they kept rescheduled the appointment, 3 times, told customer service I'm not rescheduling and told them to figure it out, they canceled my 3 added month deal and forgot me and now I have to repeat everything again JUST to get my cams working again, tired of them as we have been with them ( guardian, Armstrong and brinks) for 13 years, cannot wait to cancel them after the contract ends
Hello Anthony, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us. We can try a remote technician appointment to precisely guide you in reconnecting the cameras. Please feel free email us at [email protected] to locate your account for further assistance with this. Thank you.
Keeps billing you after canceling the subscription can't get a hold of no one thought it was 24 hours business but 9 to 5 hours
Hello Ben, thank you for sharing your feedback regarding your cancellation and billing concerns. Rest assured, your experience means a lot to us. We are happy address the accuracy of your billing, based on our cancellatio policy. Our monitoring service is 24/7. Please keep in mind that we require a 30-day notice of cancellation and service remains active throughout the period. Please feel free email us at [email protected] to locate your account for further assistance. Thank you.
absolutely horrible company. absolute joke, 100% rip off, the worst home protection I've ever had and it's not worth it even a little bit. this company charges three times the national average. trust me, shop around
Hello Josh, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us and we know that are not cheapest around but have the fastest response time in the industry. We are happy address your concerns. Please feel free email us at [email protected] to locate your account for further assistance. Thank you.
This is the most unprofessional company I have EVER dealt with. They are worthless in every way.
Hello DDV, thank you for your feedback regarding your experience regarding the service terms you were expecting. Rest assured, your experience means a lot to us, and wondering what may have occurred. We are happy address your concerns. Please feel free email us at [email protected] to locate your account for further assistance. Thank you.
Brink's sales department assured me 6 times there was no financial penalty for canceling the monitoring contract at any time. However, every time I requested my contract to review prior to my signature engaging Brink's, the sales manager offered a myriad of reasons why this could not be done. Sign a contract before you are provided the opportunity to read and review it? Complete nonsense. Of course there are financial penalties... What a terrible experience attempting to work with Brink's to obtain full disclosure of their contract...
Hello Jerry, thank you for your feedback regarding your experience regarding the service terms you were expecting. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We are happy to look into this. Please feel free email us at [email protected] to locate your account for further assistance. Thank you.
We were pressured into getting a system after a incident in our neighbourhood along with some other neighbours. We have all had nothing but issues with our systems. I am having issues with my system unalarming itself here and there, we reach clip capacity about mid month even after changing our settings as they recommend (or we can buy more capacity from them - of course, a money grab). And the worst issue, the camera doorbell malfunctioned and tripped our transformer which almost lit my house on fire, thank god I was home. I called them to discuss these things, they said I could buy more storage (not getting more of my money but thanks) and the malfunction was my houses fault not their doorbell. And I have to buy a new doorbell out of pocket from their website and have someone install it. Was informed I have 19 months still on my contract and I cannot breech it. Yet they apparently do not have to offer the service they promised without repercussions. They want me to pay almost $1300 to buy out of my contract. Complete joke of a business. Dont waste your money because apparently after mid month anyone can break into your house.
Hello Stephanie, thank you for your feedback regarding your experience regarding the service terms you were expecting. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We are happy to look into this. Please feel free email us at [email protected] to locate your account for further assistance. Thank you.
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