Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
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Is Brinks Home™ legit?
Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems.
Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.
I had brinks for about 4 years. I cancelled them after I realized all you do is pay a bill with no security for you, your family, or your belongings. I came in the house an didnt shut the alarm off. When it activated I let it continue to sound off. This went on for about 30 mins. I never received a call from brinks an the police never showed up. After I shut it off I called the police to see if they ever received a notice about the alarm. That was a big no. When I called brinks they acted like it was my fault the call wasn't made. An they even asked me if you were home why did you continue to let it sound. Just think if this was the middle of the night an someone broke in. You are on your own. So I cancelled them. If I am going to die in my house why should I be paying someone when I can safe the money for my survivors
Reply from Brinks Home™2026-06-01
Hello Steven, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we know this can seem like everything is going awry. How have your monthly system tests been going? Our support team is ready to assist you with troubleshooting or testing your system at 800-447-9239. If you have any additional questions, you may also contact us at [email protected] with your account details. Thank you.
After posting my one star review and reason for it, Brinks responded and said to contact them to help resolve the issue. I sent an email to the address they provided and they never responded.
Reply from Brinks Home™2026-06-01
Hello Meghan, by chance would this be related to the 4/25 post (baed on the name)? We're sorry if you had not received our response. Feel free to provide your concerns and account details anytime for further assistance with your system/account. Thank you.
THEY WILL NOT CALL THE POLICE IF YOUR ALARM GOES OFF
They won't call the police and they won't call YOU when your alarm goes off. This has happened every single time we've had an alarm go off in the middle of the night. The WORST thing to wake up to, and Brinks just sleeps on you. For the last 7 years, this has happened so many times, including last night at 2:20 am, my alarm went off, for two solid minutes, no one called. No one used the two way, no one. They never have a good reason. Not only that the actual control for the alarm was inoperable for nearly half a year and they didn't care... their mobile app didn't work at all for 5 months. They had an issue where it wouldn't work on wifi and they did nothing until I filed a complaint and they tried to blame it on Apple apps, when it was them. So for months no one could arm or disarm their system on their phone without going into settings and turning off wifi--who has time to do that in an emergency?? I am being charged $53.14 a month for pretend monitoring. There is no peace of mind when you're being stolen from by an alarm company pretending to protect you and then sleeping on you at the worst time of your life.
Reply from Brinks Home™2026-05-27
Hello Tara, we appreciate your feedback regarding your experience. We are sorry to hear about how your experience turned out. This does not sound normal. Please feel free email us at [email protected] with your account details for additional assistance with regarding your concerns. Thank you.
Was a long time customer with Brinks and had to cancel since I was moving and did not need to bring the system with me. The cancelation process is purposely complicated and involves additional charges. Got a bill for extra charges and was told it was an error and I should be credited the expense, it never happened. Spoke with Amanda with the executive response team who had some of the worst customer service skills. Even after listening to the recording she refused to credit my account and threatened to send it to collections.
Be prepared to be nickel-and-dimed to death by Brinks. Terrible customer service, will make sure to continue steering people away from this place.
Reply from Brinks Home™2026-05-19
Hello Rico, we appreciate your feedback regarding your experience. We are sorry to hear about how your experience turned out. This does not sound like how our team actually is. Our policies and procedures have our customer's best interest in mind. Please feel free email us at [email protected] with your account details for additional assistance with regarding your concerns. Thank you.
Beware when dealing with this company. The salesman guaranteed I could cancel without penalty. I've had the service for over a year now and had constant problems with the system. Plus the system they installed seems outdated compared to other companies. I tried to cancel and they are charging for the 2 years left on the contract even though I'm not happy with the service. Plus they are using tactics to make cancelation difficult, I have to wait until they send the cancelation by mail and they only accepts payment by mail. The whole process will take around a month which is ridiculous!
Reply from Brinks Home™2026-05-14
Hello Jay, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We have located your account and noticed that you have been assisted. If you have any additional questions about anything, you may contact us at [email protected]. Thank you.
If you’re researching Brinks Home Security reviews and wondering whether this company is worth your time and money—do yourself a favor and look elsewhere. This was hands down the worst customer service experience I’ve ever had.
I want to start by saying the sales representative was the only positive part of this process. He was professional, knowledgeable, patient, and not pushy at all. Unfortunately, everything after the sale was a complete mess and reflects serious operational and customer service problems at Brinks Home Security.
Missed Installation Appointment & Scheduling Failures
My installation was scheduled for the very next day between 4–8 PM. Around 6:30 PM, I received a call saying their AI scheduling system messed up my appointment and they wanted to reschedule. I had already left work early to be home and made it clear I could not do that again. They assured me a technician would arrive around 6:15–6:30 PM.
The technician didn’t show up until 7:30 PM.
He then informed me that Brinks does not even have service technicians in my area. That raises a major red flag—why is Brinks Home Security selling and scheduling installs in areas they can’t properly service?
Poor Installation & Wrong Equipment
The installation experience itself was extremely unprofessional:
Dirt was left in multiple areas where sensors were installed
I was supposed to receive a backyard security camera with a floodlight, but instead ended up with a doorbell camera installed on the back of my house
The technician refused to properly install the correct camera because he didn’t want visible wiring
I am now paying for equipment that was never installed
Brinks promised to update my contract to reflect what I actually received—this never happened
On top of that, the technician left packaging next to the trash can instead of in it, and didn’t leave my house until after 11:00 PM, which is completely unacceptable.
Massive Billing Error
To make matters worse, Brinks charged my account $1,699.99 plus $72.85, when I was only supposed to be charged around $250. While they eventually admitted it was an error and left a voicemail, there was no direct callback number, forcing me into an endless automated system just to try to reach someone.
Impossible to Cancel & No Management Follow‑Up
When I contacted the sales rep again, he showed empathy—but canceling service and arranging equipment pickup was “outside of his scope.” After that, it was radio silence. I was told a manager would call me, and unsurprisingly, that never happened.
Yes, I eventually got my money back—but only after unnecessary stress, wasted time, and frustration.
Final Verdict
This Brinks Home Security review is my warning to others:
Between missed appointments, poor installation, incorrect equipment, major billing errors, and horrible customer service, this company is completely disorganized.
DO NOT USE BRINKS HOME SECURITY.
If you value your time, money, and peace of mind, choose another home security provider.
Reply from Brinks Home™2026-05-05
Hello Misty, we appreciate your feedback regarding your installation experience you have received. We are sorry to hear about how your experience turned out. This does not sound like a typical installation experience that we expect to hear about. We are happy to look into this further and address each concern to improve the quality of our customer service. Please feel free email us at [email protected] with your account details. Thank you for your participation and we will be happy to also address any other concerns that you may have.
Customer BEWARE of the fear mongering and fine print. They will use fear tactics to get you to renew your contract, telling you stories of home robberies. That's what the customer service rep did to me as a mom of little children. Furthermore, when I renewed our contract I had no idea a change of residence was in our future. Mistakingly, I thought that would be reason to cancel a contract. No. They want us to pay out our contract or find another family to take it. Ha! Who has that kind of money laying around? And how could I recommend them to another family?!!! So, now for three years we get to see a charge come out of our account for something that we literally don't use. So much money down the drain!!!!
Reply from Brinks Home™2026-04-27
Hello Meghan, thank you for your feedback regarding your experience with the service terms. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We are happy to look into this and assist you with your request. Please feel free email us at [email protected] to locate your account for further assistance. Thank you.
I used Brinks Home for about eight years, so I'm not writing this from a bad first impression. Here's my opinion.
The good: the system works. It's reliable. I never had a false sense of security — when the alarm went off, it went off. For basic home protection, the hardware does its job.
The bad: everything else.
Technical support is a coin flip. Some calls, you get someone competent who actually solves your problem. Other calls I experienced...nothing but frustration. It's inconsistent in a way that, for me, got old fast, especially after years of loyalty.
Now for the part I wish someone had told me before I signed up — the cancellation policy. There is fine print, and you need to read it. All of it. At a minimum, expect to be charged for another 30 days after you cancel. Depending on your contract, it could be more. The process isn't designed to make leaving easy. In my case, I felt they could have expressed appreciation for the years I was a customer, waived the 30-day cancellation notice, and not charged for another month. But apparently, they don't want to reward loyalty.
After eight years, I switched to Ring and haven't looked back. I bought my equipment outright, I'm paying less than half of what I paid Brinks monthly, and when I'm done, I'm just... done. No contract gymnastics.
If you're shopping for a home security system, I'd strongly recommend Ring or SimpliSafe — equipment you own, and zero cancellation headaches. Brinks isn't a scam; it's a security company that provides the services it promises. But, in my opinion, the customer service is lacking, and the pricing is no bargain.
Read the fine print. Seriously.
Reply from Brinks Home™2026-04-27
Hello Rickie, thank you for your feedback regarding your experience with the service terms. Your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family for the past 8 years. Please feel free email us at [email protected] if you have any additional questions or concerns. Thank you.
I have an interesting story. Brinks took over Guardian apparently just after I had cancelled with Guardian. My wife takes care of bills. She asked me about the Brinks charges. I had installed 12 cameras with Blink before I cancelled Guardian. When she asked me about the Brinks charges, I thought she said Blink but she had actually said Brink. I assumed it was a charge from Blink and told her it was for the new Blink system I had installed. I then forgot about it. Apparently in the transition when Brinks took over Guardian the cancellation didn’t go with it. The perfect storm of Brinks vs Blink. About 2 months ago the credit card that had been used for the past 3 years, or so, expired. I received a letter from Brinks saying that the card wasn’t working. I received a letter from Brinks saying the card no longer works and asking for payment. I contacted Brinks and explained things to the representative. We both had a good laugh. I told him I didn’t want the payments that had been made over the years. But suggested they forgive the declined charge. Another letter came asking for my signature that I understood the serves had been canceled. Next letter was a bill for the declined payment and the payment for the next month. I called and was told that the service had not been cancelled until they received the signed response. I objected saying that I understood that it was cancelled when I told the agent to cancel. That I would not pay for services after cancelling with the agent. Now this is now only about the $36 ish charge for the month after I had cancelled. The lady agent was very ignorant and condescending as we spoke. The call was dropped, I thought she had just hung up on me. I couldn’t hear or understand her due to the back ground noise and her poor English. She was annoyed when I asked her to repeat or speak louder. My fault at 76 years of age, failing hearing, beginning dementia to have trouble hearing or understanding. When I called back I got another agent who was understanding, spoke without a heavy accent, and easy to hear and understand. She tried to get a supervisor but they were all in a meeting. She said they would call me back when the meeting was over. I waited the rest of the afternoon and evening, no call. They left a message the next day to call them back at a specific number. When I returned the call a male who answered the call acted totally bored and simply said “do you want to pay the bill or what”. Like talking to a door. So I told him I would pay the bill. He added on a charge for using a credit card. The way I was treated made it worth $78 + not to have to deal with them any more. We used there system for a short time but didn’t like it and went with blink. I would strongly recommend a different company if you really want or need a system. If you go with Brinks Pray you don’t ever need to work with customer service.
Update:
Brinks response is a prerecorded generic response. Responding as they suggest would be another waist of time. Save your selves a lot of time snd head aches. They don’t listed or have any concern for the customer, in my experience abs opinion.
Follow up to the update.
Trustpilot has required that I respond to Brinks with additional information to prove this is an honest review. I have provided the information they have asked, minus a reference number that I have no idea what that is. The issue isn’t over the money, it boiled down to $35. For heaven sake’s, you drop more than that for a meal at Mac Donald’s. I have been paying the $35 each month for years. I did not ask for any refund. But to be treated as if I were being dishonest and refusing to honor my request to cancel at the time I spoke to their representative is the issue. After I called and canceled with the rep, I received a letter with a form requesting a signature stating I understood that Brinks would not be proving service. I signed the form and returned it to Blinks. I thought everything was settled. Then I received another bill requiring two months of payments. When I called about, what I thought was a mistake, the problems with degrading treatment began. I suggested that they forgive the month’s charge when they did not receive payment. They were not obligated in any way to continue service that was not paid for. I also told the rep that I had cancelled the service with the original rep during my original call. She said no, I was obligated to pay for service up until the time they received my signed statement. When I objected the degrading began. The rest of the story is well documented in my original review. Brinks has been paid in full. I no longer have any obligation to Brinks. I do have a right to give an honest review based on how I was treated. There is no way to fix or correct this. I will not accept a refund or apology as a basis to change my honest review. My honest review based on my experience stands.
Reply from Brinks Home™2026-04-08
Hello Mr. Rockwell. The initial response is directed for infomation gathering. We are still happy to address your concerns research this for an enhanced resolution. Please feel free email your account details at [email protected] to locate your account for further assistance. Thank you.
I would NOT recommend Brinks Home EVER because their customer service is HORRIBLE! The left hand does NOT know what the right hand is doing! I’m sorry I left ADT for them:-(!!
Reply from Brinks Home™2026-04-03
Hello Crystal, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We are happy to address your concerns. Please feel free email us at [email protected] to locate your account for further assistance. Thank you.
Brinks scam's your contract term ask for an actual copy of your contract, I signed a 36 month, they said it was 48 month.
Reply from Brinks Home™2026-03-31
Hello Sara, thank you for your feedback regarding your experience regarding the service terms you were expecting. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We are happy to look into this. Please feel free email us at [email protected] to locate your account for further assistance. Thank you.
I had Cox for my cameras and they stopped doing the cameras and sent us all to Brinks in Mayr2025. Lucky for me I didn't need to look at the cameras at my establishment till mid Sept. When I did need to view an incident I wasn't able to. So I called brinks and they said I needed new equipment and was told it would be an extra $10 a month. So feeling like I had no choice in the matter I agreed. They gave me a date to meet for the new equipment and the day they were suppose to show they texted me saying bla bla bla I needed to reschedule. So I did and the same thing happened. bla bla bla I needed to reschedule. So I did and the same thing happened again. Next time I called I got a little heated and finally got some truth from them. they said because of storms in some part of the world they can't get the equipment. So I just waited. Finally in Nov they showed up with the equipment. Now the cameras weren't motion activated like before with Cox. Brinks says I need to spend around 2k for new cameras to get motion activated. So disappointed with them. I miss Cox! Brinks wasn't ready to take this on. I guess since they took over customers from Cox we are stuck with a 3 yr contract with brinks. I would have no problem with them if they got their shit together but to buy new cameras is ridiculous.
I never signed a contract with Brinks. No matter how many times I call them they say I did. And every time I ask them to send me a copy of the contract I signed they don’t. But then they call back and get the same thing from them. I signed the 36 month contract. So every time I ask them to send me a copy of the contract I never receive it. Do the right thing here and let’s part ways
Reply from Brinks Home™2026-03-27
Hello Rich, thank you for your feedback regarding your experience with the appointment. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We are happy to look into this. Please feel free email us at [email protected] to locate your account have someone assist. Thank you.
Theft of Property due to nonfunctional equipment! Then continued to charge me for 3 months after I called to cancel my service.
I used AT&T Digital Life Security System for years, until they stopped doing home security and transferred all their customers to Brinks Home Security. Brinks did not replace any of my old equipment, only the key pad by the door. The cameras were not changed out even though they went offline more than they worked. The keypad locks had peeling paint and they wouldn’t replace them either. Every time I called to get the cameras back online, it was 1 to 2 hours on the phone or needed a tech to come out during my work hours. Who wants to constantly utilize PTO to fix equipment for a few days to a week, only to stop working again?? I eventually gave up because it was so much of a hassle. The cameras might work 3 days a month if I was fortunate enough. In the summer my neighbor had a theft and my camera was offline. In September I had 2 mowers stolen from my carport, and of course the camera was offline! So in October of 2025 I called to cancel my service since it was absolutely useless and no one ever fixed or replaced my poorly functioning equipment. In December I got a VM that I owed money in excess of $300! I didn’t even have access to the Brinks app any longer. I called and was told that they had never completed my request to cancel. Oddly enough they shut down my app though… The extortion for money that I do not owe continues and it’s now March of 2026. I have never written a negative company review, but I feel like I should warn others. The if the home had been broken into or someone attacked when my mowers were stolen, it would not have been recorded as my cameras rarely functioned. I am truly disgusted with the unprofessional conduct and threats to send me to collections over a bill that I should have never incurred. Maybe I should try to sue for Brinks’ breach of contract to provide me with working equipment?!?! If any attorneys read this and would like to start a class action lawsuit, I’m sure that I am not the only person to have had things stolen when cameras were not functioning. Brink’s Home do better, people are entrusting you with their family’s life and safety. Stop cheating and over charging customers, especially when the customer should be reimbursed for their systems not even functioning adequately!!
Reply from Brinks Home™2026-03-23
Hello Tina, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. Please feel free email us at [email protected] to help address any equipment concerns with you. Thank you.
Again, I am getting the run around from Brinks Home Security!! I was charged $35.28 for a month of services I don't have!!! Why are you all so incompetent?! Why do you continue to drive customers away? Why do you try to coerce and scam customers on a daily basis? I am tired of your abuse and will continue to report negatively on your business on additional platforms until you credit my account! What gives you the right to steal from hard working people? I want my account credited ASAP!
Reply from Brinks Home™2026-03-17
Hello Lisa. We have reviewed this and it has been resolved.
Not sure where the five star reviews come from for this company. If you search by most recent reviews, you'll see the majority of them are one star, which is one more than they deserve. My problems started when my system kept giving me false alarms and error codes and I notified Brinks that I wanted to cancel. As others have said good luck with that, they just keep charging. I talked to their "loyalty department" in October of last year. They informed me I hadn't followed the correct process to cancel, but agreed to write off 60% of the past due if I paid 40%. I paid that day, they never did issue a credit. I also agreed to keep the service and add a maintenance plan in return for getting new equipment sent to me. They never sent new equipment but started charging the new rate. Any attempts to resolve the issues were simply met with "you need to contact the loyalty department." They were calling three times a day for money despite not keeping any promises, and recently closed the account and sent it to collections. Brinks will never see a dime. Complete scam of a company who directs all issues to a department whose only mission is to tell you whatever they need to tell you in order to get you to extend your contract. Avoid Brinks Home.
Reply from Brinks Home™2026-03-13
Hello Alan, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. Please feel free email us at [email protected] to help address this if you. Thank you.
I just received a message that I am relieved from the contract with Brinks Home, however, this only happened after I wrote to the executive staff, plus I am sure that my review on Trust Pilot convinced Brinks Home that I should be relieved of my 15 years of loyal service!! Every single person, for 3 days straight denied my request to cancel for poor service and a faulty system . I was instructed to pay nearly $1300.00 to end the contract!! Do you realize how much stress and anguish I went through for Brinks to finally do the right thing??!! How many other customers are being bullied with scare tactics from employees who are trained to show little care and consideration to long term customers. Brinks Home customer service team is horrendous at every single level. I spent hours upon hours with no resolution!! How do you think that made me feel!!?? Now you ask me to change my review?! My reviews will remain until Brinks Home starts treating people with respect and dignity, not cruel and dismissive!
Reply from Brinks Home™2026-03-09
Hi Lisa. We appreciate your update although this process was not easy for you. We value our relationship with you and know that we care about how our customers feel about us before, during after being the best part of Brinks Home.
Brand new doorknob broken as installing, garbage quality. Save yourself a headache and money and just buy a better quality door knob.
Reply from Brinks Home™2026-03-07
Hello Sam, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. Please feel free email us at [email protected] to help address this. Thank you.
Don't waste your money on this horrible company. They just talk in circles, not providing any real service. It's criminal what they do. They will lock you in to a multi-year contract and there is no chance of getting out of it. When you ask for a copy of the contract, they don't provide you one. Just horrible customer service.
Reply from Brinks Home™2026-03-05
Hello Bill. We see that you are still needing additioal assistance with your account. We are happy to continue assisting you. We will review your account and reach out by phone or email. Thank you.
Tell them to GO AWAY! Buyer beware Brinks is Horrible
BRINKS system and customer service has been a nightmare since installation. Moved into a new home in Oct of 25 and have had issue after issue consistently. We were promised items and then come to find out those items were not written into the contract. Sales person also locked us into a 5 year term. Nothing worked so their service person came out to “fix” some issues charging a $30 fee, they unplugged my HVAC system and plugged it into an old surge protector that kept tripping and compromised my heating in winter.
This company has no integrity and upon my conversation about my issues they suggest I pay an additional $25 per month for a warranty on their NEW system?!?
Be careful when dealing with a smooth talking sales person at your door they will promise the world and give you substandard service and faulty equipment. If I could cancel I would but they are trained to deal with dissatisfied customers like me all day.
Reply from Brinks Home™2026-03-07
Hello Christina, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. Please feel free email us at [email protected] to help address this. Thank you.
I have had my alarm for over 20 years. I wanted to cancel my alarm service, and they claim that I have a contract with them and they still haven't sent it to me. I can't get out of my contract unless I pay an outrageous amount of money. They mislead and lied to me about when I could cancel my service without a fee. They are so shady and are definitely not about customer service. They tried to get me locked in for more time with a lower rate. DO NOT use this company because they will lock you into a contract that you won't even see and charge you exorbitant amounts of money. They make it nearly impossible to cancel their service.
Reply from Brinks Home™2026-02-19
Hello Shelley, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. Please feel free email us at [email protected] to help address this. Thank you.
Energie van Budget Thuis
Atrápalo
Babylux
Mobiel van Budget Thuis
ANWB Autoverkoopservice
Ayvens Nederland
ARAG Rechtsbijstand
BOVAG Autoverzekering