Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
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Is Brinks Home™ legit?
Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems.
Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.
4 because this was the best experience with a rep that I have had (Cedric). I continuously have had issues with technicians and service reps who don't listen or understand. But Cedric listened to what I needed and while he did his job of letting me know about the contract or additional services, he wasn't pushy or a hard sell like most - which is an immediate turnoff. I'm still exploring other security options but this experience with Cedric at least gave me some comfort for the moment. Thank you Cedric. You redeemed Brinks for a little bit.
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review, Gloria. We are pleased to hear about your recent positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I spoke to a very well informed and efficient rep who made sure I understood every aspect of what he was reviewing and arranging to update and repair. He did his best to arrange for a technician to follow up. Every step, he walked me through what he was checking and updating. He answered any and all questions I had. He was a strong communicator, spoke clearly and was reassuring.
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review, Lenny. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Energie van Budget Thuis
Atrápalo
Babylux
Mobiel van Budget Thuis
ANWB Autoverkoopservice
Ayvens Nederland
ARAG Rechtsbijstand
BOVAG Autoverzekering