Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
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Is Brinks Home™ legit?
Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems.
Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.
My bill has more than doubled in the past five years. I’ve tried to cancel several times, but only get the runaround. Now, after finally getting the chance to cancel again, the agent tells me that the contract is still open for another 30 days until the paperwork is filed. I do not recommend this company.
Reply from Brinks Home™2025-07-02
Hello Kevin, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
The person I spoke with did an extremely GREAT job.
I was able to get my screen back up and working.
Reply from Brinks Home™2025-07-02
Thank you for taking the time to leave this review, Sally. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I have been with Brinks over ten years and quite pleased with the service provided. A very pleasant and professional exchange with their representative resulted in my renewal extension. My concerns with a device was addressed to my complete satisfaction. I am delighted and highly recommend Brinks for your security needs.
Reply from Brinks Home™2025-07-02
Thank you for taking the time to leave this review, Edward. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Norma. We are pleased to hear about your positive experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I've had multiple issues with my new system and each call I've made has been met with the MOST attentive, considerate and helpful support team I've ever encountered. Each and every call was treated with respect, eagerness to resolve and attention to every possible detail that may have triggered the issues to begin with. Stellar team at Brinks!
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review, M Kreter. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I had a good talk to this rep today and I was trying to cancel my service because I haven’t have the alarm working for little over a year ; Even though they been taking the monthly payment all this time but at the end they are coming to repair it and fix everything that could be bad with it .
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
My representative Dominique was very kind and helpful
My representative, Dominique was kind, courteous and very helpful with our concern. Thank you!
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review, G. Glenn. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Walter. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Wants to install a new doorbell camera with my current brinks system. First I tried to chat which did not work for me because once I started talking to a real person here she got short with me on the chat and wasn’t a customer friendly talk so I tried calling instead. After calling two numbers and 10 minutes of hold time I got through to a real representative who was thorough and help me identify my needs. Bottom line after getting through using several tries to a real person they are quite helpful and knowledgeable.
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review, JW. We recognize your chat experience, but are pleased to hear about your positive interaction with our team over the phone! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, ROM. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Michael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
They renewed my contract without me knowing when they send out a technician and now that i want to cancel i have to pay my "remaining contract" of $1,200.00
Reply from Brinks Home™2025-07-02
Hello Jaime, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. We have located your account and will contact you by phone or email within 1-2 business days. Thank you. -Paul H.
Thank you for taking the time to leave this review, Dean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Rafael is the best technical support I have ever interacted with at Brinks i which he solved my problem so quickly and efficiently. He instructed my handyman with ease in solving the interworking of my alarm system. My alarm system is working like new now. I will certainly try to always talk to Rafael to get my alarm working properly. He rates a 20 out of 10. He went above and beyond duty to help us with my problem and to solve it.
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review, Christine. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The virtual assistance agent brinks camera re-activation.
The virtual assistance agent, that assisted me in programming and reactivating my five security cameras was top notch and very knowledgeable.
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review, Michael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Zena identified herself and allowed time to give a quote that fit our needs and our loyalty. I look forward to the upgrade. Everything was explained well. Great job Zena!
Reply from Brinks Home™2025-07-01
Thank you for taking the time to leave this review, Ernie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Maritza. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Jake. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Multiple cameras out, been over a month since tech onsite
I have had multiple business cameras out for over a month, but because you are not in the area and subcontract technicians, it takes way too long. Hope my business doesn't get broken into, NO SENSE OF URGENCY from Brinks.
Reply from Brinks Home™2025-07-02
Hello there, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. Please contact us at 800-615-4225 for additional assistance. Thank you.
Energie van Budget Thuis
Atrápalo
Babylux
Mobiel van Budget Thuis
ANWB Autoverkoopservice
Ayvens Nederland
ARAG Rechtsbijstand
BOVAG Autoverzekering