Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
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Is Brinks Home™ legit?
Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems.
Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.
I will reserve my comments in a complaint email I will be sending soon to your complaint department.Needless to say, my call to Brinks on June 2nd must have been treated as a mere social call by your customer service rep named Arreon and not a legitimate request to cancel the month-to-month contract since the property was already sold on May 29, 2025 which was properly communicated to this rep. Hence, I was charged $30 for the months of June and July.
Reply from Brinks Home™2025-07-08
Hello Lito, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
I have been without internet service for over a week now, my internet service crashed and my modem was damaged because of that too. So they finally fixed everything and gave me a new modem and a new password. So my technician today was able to walk me through fixing my doorbell and key pad for my alarm system. We had to reset everything and enter the new name and password for my modem. The young lady I worked with was very knowledgeable, professional, and very patient with me. I mess up a few times inputting the code into the key pad, but we finally got it all working and I am so happy now.
Reply from Brinks Home™2025-07-02
Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Michael, representative, was knowledgeable, capable and willing to help with my door sensor installation
He was very polite and respected. The job was completed with one call, safely and correctly
Reply from Brinks Home™2025-07-02
Thank you for taking the time to leave this review, Willetta. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
My representative was very courteous and informative. He kept me informed about all that was going on.
Reply from Brinks Home™2025-07-02
Thank you for taking the time to leave this review, Lisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great service!! Representative was absolutely phenomenal!! Wish she was a mutant. Give her a raise and a vacay!!!!!
Reply from Brinks Home™2025-07-02
Thank you for taking the time to leave this review, Darlene. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
As a homeowner who had Brinks at two previous homes I decided to cancel my service when moving a third time rather than pay $850 required for all new equipment when mine was working fine. Not much use for ransome tactics so I went with different home security company.
Reply from Brinks Home™2025-07-02
Hello Mary, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The customer service rep was kind and helpful from the moment she answered the phone, I appreciated how personable she was. She took care of my concern immediately and made sure I was satisfied.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Christine. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
customer service rep was very kind and patient. She fixed my problem within a few minutes. Great job. Give her a raise.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Jim. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I like the service, but I don't like that I had to pay for shipping on sensors that were not working properly after a few months. However, the CSR was very nice when trying to explain even when we agreed to disagree.
Reply from Brinks Home™2025-07-02
Thank you for taking the time to leave this review, Selina. We recognize the S&H charges are applied to all orders may not be ideal. We are pleased to hear you like the service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
We were able to find out why things had changed on our account and get it corrected. Both Leopard and Jodi were friendly and helpful.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Ken. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Ray was professional and efficient, answered all my concerns, thank you Ray.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Kevin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Christian was an absolute legend w problem solving. He was cool, calm and collected and walked me through resetting my cameras after we changed internet providers. I was literally on day 3 of no sleep and trying to set up cameras to no avail. I should’ve called sooner.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Amber. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Tracey was patient, kind, and attentive. She was able to help resolve my issue
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, L Perkins. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The tec pro i spoke with was so helpful, he told me every step he was doing, he was so nice and understanding. We need more like him. I hope i get him again next time.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Patricia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Gulam. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Kevin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great Customer Support! Answered all my questions and helped me save. Very understanding and compassionate. Thank you for all you do!
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Gordon. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Val. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
It isn't the company, it's the personal that provides the service, that made this experience great.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Jose. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Energie van Budget Thuis
Atrápalo
Babylux
Mobiel van Budget Thuis
ANWB Autoverkoopservice
Ayvens Nederland
ARAG Rechtsbijstand
BOVAG Autoverzekering