Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
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Is Brinks Home™ legit?
Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems.
Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.
The representative that helped me was so wonderful. Very patient and very knowledgeable. She was able to get my camera back up and running. I wish I remembered her name. But she is an excellent employee.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Contracts not Customer Service and reliability used to keep customers.
In 2019 I upgraded my Mother to Brinks in 2019 Because they offered features such as video, app access and a more user friendly system. I did this mostly because I was no longer living there and it would give me access to monitor and assist her without having to be at the home. At first everything seemed fine. In 2022 we moved the account to her name to get a lower rate from $49 to $29.99. at this time it seemed her contract was extended an additional 5 years. I thought it was only a 2 to 3 years contract but according to the agents I've been speaking to that's not the case. If everything continued to work fine this wouldn't be an issue. However when I switched they did a take over using much of the existing sensors. We had issues with window sensors failing and unlike or previous company there was a charge to replace them. We were told there was a change and they no longer provide replacement sensors. We had some extra sensors from before so we used them instead. When the smoke alarm (that they installed) failed; we were told that it wasn't under warranty and they wanted to charge us for the sensor and to have a tech come out. After multiple calls we were able to get it changed. This also was an experience because after being told it would be now charge the tech informed us there will be one. So again multiple calls were made to get the charge removed. At the same time the panel used to arm and monitor the system started failing. Informed them about that and was told the tech would also address it when he came for the smoke alarm. When dispatch he was only given an allotted time to address the smoke detector not the panel after reviewing the issue he said it would need to be replaced. Surprise surprise it was also no longer under warranty and there would be a charge. It slowly began failing more and at this point you can see the screen to arm or disarm the system or check for any updates. This resulted in the alarm going off 2 days ago and my mother being unable to disarm it from the home. She was a called by the Monitoring Team and when told about the issue transferred to the Tech support Team that was closed at the time. Fortunately I also received the alarm notifications and was able to turn it off remotely. With all the issues my mother finally got fed up and wanted to disconnect. I reached out in here behalf and this is when I was advised that she was under contract till 2027. As I said before I was unaware that she was still under contract because it's been 6 years and so was she. We searched to find it but could find no information on our contract anywhere. I spoke to an agent asked for a copy so I could review it. After waiting about 15 minutes I called back and spoke to a different agent and was then told it could take 24hrs to receive it. This being the case I asked about the details of the contract. It was at this time I found out the contracts were for 5 years and was extended when she got a lower rate in 2022. The contract is how I feel they keep there customers. I'm still waiting to review the contract. If the information provided by the second agent is correct that would mean to break it would cost me $700. The price may be worth it because I don't feel I can trust my mother's safety to a company I no longer trust. I feel there business practices are deceiving and would warn everyone to stay away.
Reply from Brinks Home™2025-07-08
Hello Sean, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Ivan was professional, knowledgeable and patient. He was very thorough and walked me through the possibilities of my problem with my system. He helped me resolve my system issue.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Pamela. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Excellent customer service from Marie. She helped us get a better deal and did everything she could to get my equipment replaced. Thank you so much for your help.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Juan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Representative understood and addressed my concerns promptly and professionally
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Paul. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Shanice was very knowledgeable, resourceful and provided excellent customer service.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Monette. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Mark. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reliable/dependable, consistent, and professional. I’m very happy with services provided.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Temeka. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I had the pleasure of being assisted by Edward. And I took notes. Because I knew that if I was offered the opportunity to participate in a survey or leave a review I wanted to be sure that I remembered his name. From the beginning of the phone call, Edward assured me that he would be taking the wheel. He was very patient, knowledgeable and efficient. If Edward is the example of customer care with Brinks Home Security, I want everybody to know that is who they should be working with. Excellent. Stellar. I cannot say enough about the quality of service that I received. Thank you Brinks/Edward!
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Jillian. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Representative was courteous and extremely helpful. Was calling to possibly cancel, but signed on for three more years.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The agent was excellent.
Very helpful and patient. He knew just what to do.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Michael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The representative was very kind and knowledgeable. He was very patient with me when solving my issue.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Mark. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The customer representative was very Patient and helpful. She listened correctly and resolved the issue diligently.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Virmarie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Robert. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Denise was very helpful and kind. She worked hard to help me solve my issues.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Shannon. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Had issue with doorbell and driveway cameras. No audio on doorbell and 2 way audio not working on the other. Problem was resolved.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Carl. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I was connected with a representative that was able to quickly assist me in resolving the WIFI connection issue with the camera. She was friendly and efficient and stayed on the phone until the problem was resolved. She also verified that the camera was working.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Jennifer. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The rep was very knowledgeable, patient, and professional. We resolved the problem as quickly as possible. Many thanks.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, RM Schwartz. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The lady I talked to was amazing really did her job well.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, GC. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Sorry don't remember her name. I retired after 30 yrs as VP of customer satisfaction. I'm disabled and my older brother is my caretaker. He was the one who had to go outside make camera flash and tried hard to follow directions. He is completely illiterate on computer. He can Answer his phone, send a text. After 1hr 10min on the phone she suggested a VT, only after I was ready to cancel. So she set up appointment. Today he called. He had already fixed it when he called. 5☆ for him and Thankyou.
Just a few points
Don't downgrade what the Customer has. Mention it's possible issues the custom my experience then drop it.
We were on the phone for 1hr 20 min. After 20 minutes and you realize my brothers not getting it. Tell us then about the VT option.
All in all happy with Brinks
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Vicki. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Energie van Budget Thuis
Atrápalo
Babylux
Mobiel van Budget Thuis
ANWB Autoverkoopservice
Ayvens Nederland
ARAG Rechtsbijstand
BOVAG Autoverzekering